“Why does the staff insist on being rude when they should try to create a friendly, fun environment for patrons.”
“little customer service would be nice”
“It also has the most expensive concession stand.”
“They won't let you into even the lobby area of the theaters early so you can get through the incredibly slow concession line so that you can get a good seat.”
WORST theater I have ever been to in my entire life. Every time I have been there, there is food all over the seats and the floor. Last time we were there there was a pizza box on our seats. Absolutely disgusting! HIRE A CLEANING STAFF!!!
SERIOUSLY, go across the the street for a good theater!
This multi-screen movie house is but one component of a multimedia entertainment megaplex..
Like many institutions in and around Times Square, the E-Walk gives its regards to Broadway. While not as mammoth as the AMC 25 across the street, this theater has its own measure of Great White Way spectacle and neo-movie palace opulence. Reaching its theaters requires ascending a series of escalators past outlets to Chevy's Fresh Mexican restaurant, a Yankees memorabilia store and other elements of E-Walk. Arriving at the third floor, one is greeted by a skyscraper montage towering over the refreshment stand.
Sad Option In Times Square. Its not a great theatre, its also more expensive than the others around it and often really noisy in the theatres themselves. Not recommended -- take the subway and travel a few stops before thinking twice.
rude staff. This theater has got to have some of the rudest staff I've ever seen. It's not even that they are being grouchy - they are just out-and-out rude. One woman after being rude to me even tried to cover up her name tag and run away (too late, by the way - complaint filed). AVOID THIS THEATER!
a little customer service would be nice. Why does the staff insist on being rude when they should try to create a friendly, fun environment for patrons. The staff of Lowes has rudeness down and they don't discriminate...they will dish it out to all. I have had such bad experiences from the ticket booth to the concession stand. If you are going to go to this theater...makes sure to by your tickets from the machine and bring in your own refreshments...that is the only way you can really enjoy this theater.
Too many bad experiences. After 10 minutes in line to buy my ticket, 15 minutes in the concession line, and 5 minutes looking for my ticket stub to get into my theater, I couldn't find a seat. Customer service was going to send someone up with me to find a seat, but by this time, I had missed 15 minutes of the movie and didn't want to disturb the whole theater by shining a flashlight in their faces. They exchanged my ticket for another show starting 1.5 hours later. But they wouldn't even let me wait in the lobby area until it started. Even the Pasta Break next door let me sit inside, out of the cold. I just don't like this theater. I've had too many rotten experiences there. It also has the most expensive concession stand. coke = $4.10
E-Walk to this Theater. I do not understand the problem all of the other users have had with this theater. The seats are extremely comfortable and spacious. The popcorn is very good, the screens are large, and the theater has wonderful sound. The only problems are that the bathrooms aren't sufficient to the amount of people who see movies at this theater, the gum on seats, and the excessive chatter...but, hey, that's all part of the fun.
Why all the chatting?. I have attended more than forty movies at this location since Febuary 2002. The seats are great. The screens are always in focus. The concession lines do not move as quickly as the AMC across the street. The place for the most part is clean. The bathrooms however are too often out of soap and the faucets not functioning. Beware. During most of the showings I have encountered something at this location and AMC location across the street that is perplexing. More than half my views have been disturbed by chatter and or cellphone rings. And really Im just referring to the chatting during the showings. If you like to watch a show in peace this place may not be for you.
Welcome to Loews, the android said.. This theater is so uptight! I mean UPTIGHT. I've felt more comfortable going through airport security. The staff behaves like androids with their canned lines. "Welcome to Loews" seems to be the only thing they are trained to say. They won't let you into even the lobby area of the theaters early so you can get through the incredibly slow concession line so that you can get a good seat. Plus they watch you like hawks and check everyone's tickets as they enter the individual theaters. I hate to fault the staff, they probably work hard but it just seems as if this theater is managed by discharged military customer service prisoners of war. Go to the AMC theater across the street, it is far superior in almost every way.
Good theater. When I go to the city to watch a movie, my first choice is AMC, if there's nothing interesting, then I go accross the street. The best thing about the E-Walk? The chicken tenders and fries.
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