11/10/09

Great Facial!

by courtneypearl

This is a wonderful place to unwind and get pampered! Peaceful, elegant place with a high end vibe. I had two facials there and both times were great, my skin looked so much better afterward. I really like their products too and they took the time to educate me about skincare. I've been to other places to get facials but they're usually more expensive and the facials were not as good.

I will come back for sure!

• Pros: beautiful place, professional staff, affordable

11/03/09

Great Experience

by isabelmarquez

I went there to have an ayurvedic facial a week ago and I really liked the experience. My facialist was Heidi, she was very friendly and patient and answered all my questions. My skin looked so much better after my facial! I feel that she was very thorough yet gentle and her face massage was amazing. My facial lasted an hour, and it was the most relaxing experience I had in a long time!

The place is gorgeous and smells so good too. You really feel taken care of as soon as you enter.

I will definitely come back.

• Pros: great location, beautiful place, friendly staff, great treat
• Cons: none

11/30/08

Bad Experience!!

by nycdiva28

I should have known better than to trust only a handful of reviews. I went for a facial in Oct with Janet. It all started off fine until she did my extractions. I had a long discussion with her at the very beginning of my treatment regarding extractions. I told her that in the past I had facials where an instrument was used to do extractions and other facials where the therapist used their fingers. I asked which method they used because although my facials have always turned out fine, I am very weary of someone using their fingers to squeeze my face. She reassured me that aestheticians are well trained in this technique and I should not worry about scaring or infection. Well, let me just say that the extractions hurt like hell. I even teared up once or twice. Anyway, after the facial my face looked pretty beat up but I figured that was the price I had to pay for the best results. The day after my face still looked red and swollen in many areas but I just figured I had to give it a day or so. Well after a week, I had no more swelling but I had a ton of scarring and discoloration. My face literally looked spotted. Never in my life had my complexion looked so bad. Although I was upset I called and very calmly explained what my face looked like to the receptionist. I asked to speak to Pratima but she said that Pratima was not there and neither was Janet. She took my contact info and said that someone would call me in the morning. I NEVER got a call back. Never!!!! I ended up having to go see my dermatologist. She gave me a prescription fade cream which I used for 2 weeks before most of the scarring went away. What upset me the most about this experience is not so much the facial but the fact that I never got a call back. When I called a was not rude. I did not yell. All I wanted was advice on what I should do because for awhile I thought my skin would never go back to normal. They did not even have the decency to call me back. Don't go.

• Pros: smelled nice
• Cons: bad customer service, horrible facial