08/16/08

Dumpy salon, lack of well-trained stylists, unprofessional supervisors.

by hikitty

I have been a client here for 7 years and have noticed such a dramatic decline in the quality of stylists this school turns out over the last 1-1.5 years that my last visit to this establishment this week marked the final one. The stylists have no concept of how to mix color, they do not listen to the client's ideas. They now rely on exact instruction given from their supervisor instead of applying ideas and formulations they have learned in class. The level of professionalism has also dropped off a cliff, especially with regards to their instructor/supervisors. They look at you just as a 'head'. If you sit 4+ hours for a service gone completely awry, you will be expected to pay in full and come in for a redo within a very strict 24 hours (which may also be a disaster). You will also be made to feel as if it was your fault somehow that the color came out wrong or the cut left split ends. $125+ for cut color/highlights is much better spent at a salon where they will actually respect you as a client not just a head of hair to manipulate.

• Pros: It's close to the subway.
• Cons: Ambiance, cold instructor/supervisors, lack of confidence in basic hair service skills.

06/30/08

Attention Attention! Great Service can be found here!

by LakotaLamb

Okay, I woke up and had a cup of tea and decided to phone the salon for cut and color with Kevin. The ever so polite Meghan answered. It's nice to know that the other person on the other end knows who they're talking to.. and that person was me. Okay, I asked if Kevin could fit me in the next day for highlights and she put me on hold and while the relaxing pre-recorded message talked to me about the new "pack another pair of jeans" campaign (I found it quite cute and chuckled). Okay, the hold was rather brief even though she had to run all the way up the stairs, I'm assuming since she sounded a little fatigued (poor thing), and found a way to fit me in. Now I have beautiful chesnut honey highlights and a graduated bob that fits my lifestyle (by the way, I love the guy that brings me the tea.. he gets my stamp of approval). I'de give Meghan 10 stars if I could because she is a little angel but since I can't it will have to be 5 stars then. Okay.

03/22/08

Horrible experience

by SusanS78

Upon hearing that this is the Corporate Aveda salon, I assumed that this salon would offer the upmost and professional service in the city. It is the complete opposite. The building is a bit run down and not as warm and inviting as a lot of other spa/salons with the same pricing. in fact, it looked like a cheap nail salon. I was greeted and welcomed upon my arrival but afterwards there was not the same relaxed atmosphere. It was a very cold environment. My service was rushed by the junior stylist and to top that I had to wait almost a half hour and not one person even warned me that the stylist was falling behind, they just sat me on the chair with a cup of tea. Then when I wanted a product, i found out that it was discontinued and the stylist did not even offer an alternative. I would never ever EVER have anyone come to this salon especially if they are looking for a calm environment!!

• Pros: informative staff
• Cons: only informative if they were willing to help you