151 West 34th Street, New York, NY | Directions 1000140.75071 -73.98859
M 9am-9:30pm, Tu 8am-11pm, W 7am-11pm, Th-Sa 9am-9:30pm, Su 11am-8:30pm
Neighborhoods: Midtown, Garment District
terrible service – Don't be fooled by the good ratings . They are all from a few years ago.
The sales person was not knowledgable of the different types of lenses and never gave me options to choose from.
When my frames were delivered the lenses were loose and not cut right , not to mention uneven . I returned them twice and still they could not get the lenses done correctly. When I tried to return the glasses , I found out that Macy's customer service can not help with the dispute since technically, they only rent from Macy's. Bottom line you are left with no warranty whatsoever.Best advice avoid them at all cost
Macys has gotten "LOW CLASS" – First let me say the reviews for MAcys Hearld Sqaure store itself have been taken down so i had to write this review here under Vision Express.
As a native Nyer, My Mom took me to Macy's as a kid, always a wonderful store with great memories. In recent years I have seen Macy's Herald Square decline. Firstly the salespeople go out of their way to ruin your day and be rude and nasty... They hate their job and their lives and take it out on the customers, they act very "street-like" like they are working in a dollar store in the worst area of NYC..
As a Macy's customer I have an elite visa card with them as does my Mother, we spend alot of money there.. Some examples of street like behaviour I have recieved here.. I was shopping with my Mom at Elizabeth Arden, My Mom was interested in buying an eyeliner, the salesgirl was starring at her like she wanted to beat her up the whole time, when my Mom asked simple questions she laughed in her face like my mother is an idiot, then winked at her co-worker and they both laughed for no reason at all and rolled their eyes.
2nd example of rudeness.. I tried on some clothes in the fitting room,3 items that did not fit, as I am coming out, the lady who works in the fiitting room says in a nasty tone "NOTHING FIT"? I say "no", she rolls her eye at me and says "you mean you could not find anything that fit"? and then she makes noises with her mouth at me.... I just spent $1,000 the same day on a Coach bag btw.
3rd example of rudeness.. As a Macy's elite care customer i am sent $24 certificates to use. I hand over the certificates to the cashier, she yells at me like she wants to beat me up,, "YOU CANT USE COUPONS".. I explain that their certificates and i can use them, she yells at me more. Had to call a manaher over who corrected her and i was able to use them.
4th example of rudeness: I was using the bathroom and the bathroom cleaning lady started screaming at the customers saying "you're all a bunch of filthy pigs who dont clean up" I heard a lady say she was going to report her...
As for Vision Express, I was verbally abused here for no reason by an unprofessional salesperson..
Sadly Macys has gone downhill by hiring rude, steet talk staff.
JC Penney's staff are 100% more professional and classy than Macy's. As a lifelong Macy's customer I have decided to cancel my card with them even though I am given $100's of dollars in certifcates because I spend alot of money. Its a shame but I will be shopping at JC Penney now, Lord and Taylor, and Saks.
From a "Miracle on 34th Street" to malls in the 'burbs, this is middle-class America's own department store. – In 1857, R.H. Macy opened his eponymous dry goods store in New York City. The tally of his first day's receipts: $11.06. These days, under the aegis of Federated Department stores, Macy's anchors malls coast to coast, tallying millions in yearly sales. Macy's is every shopper's department store, located along the retail spectrum between Sears and Nordstrom. Crowded displays boast second-tier labels: Lauren and Polo by Ralph Lauren, Reaction by Kenneth Cole, Allen by ABS. The shoe department features many upscale selections: Via Spiga, DKNY and Martinez Valero for the ladies and Cole Haan, Skechers and basic Bass loafers for the fellas. Otherwise, rely on staples: Wamsutta sheets, Royal Velvet towels, Clinique cosmetics, Gold-Toe socks and Carter's for kids.
I'm not a big shopping fan but you need to see this Macy's if you visit NYC – In most other cities, Macy's is just one store in a shopping mall. In Manhattan, the Macy's on 34th is bigger than most malls in other cities. This place takes up two Manhattan city blocks and is 9, count 'em, 9 floors. I thought that only part of it would be Macy's and there would be other stores in the building. Nope, it's ALL Macy's. The window displays are attractions on their own and you need to see the wooden escalators, which are probably some of the oldest escalators that are still in use today. I didn't buy anything but I was just amazed at how big this place was.
Avoid the one day sales and holiday rush! – Came here for the one day sale preview on a tuesday and this place was a mad house! Holiday sales staff don't know what the hell theyb are selling and dont' know store policies. No shpping carts wven though they are supposed to be supplied to you so you have to figure how to carry large and heavy items around with you around the store. Many itmes are sold out early and you can get pretty frustrated here fast. Don't bring the kids since there is no room for baby strollers and with the crowds here you WILL lose track of your kids. The Cellar is the worse! Place is so unorganized and so many things are sold out fast. No one around on the floor to help you. Next time I'll buy my stuff online!!!!!!!
A Must See When In NYC – I've been to Macys so many times and I love it. It's so nice to go into a department store and have great people wanting to help you. THe variety is excellent. I live on Long Island, and every Macy's I've been to is okay, but nothing compares to the one in NYC. The pricing is great, from expensive and designer items to regular things. My favorite things are Cucina & Co.(great fruit bar), Bliss Product Counter(only sold in this Macys) and the Juniors department on the fourth floor. If you're going to NY, this is one place you have to visit!
Fabolous! – I love Macy*s. It's just the best. Excellent variety, good value, GREAT service.
Brill store I love it. I live in England and was gop smacked by the size of Macys but every year I come I spend a forture. Its very resonable on prices there a excellent section for the less rich like my self ie DNKY etc and J LO.
Amazing department store!! – I come from a small town where we only have department stores like JCPenney, Filene's, and Sears. So when I saw this store...woah! Floors and floors (10, to be exact) of gorgeous designer clothing. I especially love the young men's department, where you'll find D&G(Dolce and Gabbana), Versace, Boss Hugo Boss, Tommy Hilfiger, Ralph Lauren, Ecko, Sean John, Rocawear, and so much more!!
Feel like a million bucks... – ... at only half the cost. There isnt much that hasnt been said about this place. Their products run the gamut from clothes, to jewelry, to home appliances, to electronics, to gourmet food, to luggage, and upholstery. All of the highest quality and more often than not at prices that reflect that. Still though for us mere mortals that may never be able to afford a trip to Saks, this is as close as we can get to upscale shopping. This Macy's is of course the largest department store in the world and can be overwhelming when you first enter, all adding up to the sense of history that cements the venue as one of NY's great extravgences to the rest of the outside world.
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