Shopping >The Wedding Library
“I'm doing everything through them - it's just so much easier and I love the atmosphere.”
“Good selection of dresses from a couple vendors and really pretty space with lots of fitting rooms, but ruined by the service.”
“The level of service is hideous--my maid of honor did not receive a response or acknowledgement when her dress showed up late after paying for rush fees.”
Wonderful Experience All Around. I worked with Grace and had the most amazing experience ever. The store has an amazingly great reputation, my salesperson knew everything about the dresses I was interested in. She guided my to great colors and went out of her way to find the perfect swatches for me. Her follow up was great and all of our bridal party -- 9 girls! had a great time in their new salon where everything was spotless, well organized and pretty. And they have the biggest selection I've ever seen and I've been a bridesmaid 5 times! I don't ever write reviews but sometimes you have to support small businesses when it's easy to just write about the negatives.
Worst wedding vendor ever. Brides beware! The Wedding Library is the worst wedding vendor, ever. Terrible service, completely unprofessional, totally unaccountable and unreliable. I have actually never worked with such a terrible vendor in my life. I would write up my entire experience that I had with them, but don't even want to waste my time because they're not worth it. Just trust me that you don't want to be counting on this vendor and their staff for your special day.
I ordered my wedding invitations through them, and what a bad experience. I was promised a plate from my invitations as part of the package that I purchased and never received it. I followed up via phone/email for one and a half years with little response. I finally received a call back from Claudia Hanlin, the founder. When I inquired about the delay in returning my call, she told me that she had a 1,000 person party this weekend and had other calls to attend to. During our conversation, she said that the plate was not part of my order, but was a "favor" they were doing for me. When I explained that this was not what was relayed to me, she wouldn't hear it. She didn't apologize until I asked her to - not for the poor communication about what came with the invitations, not for the poor service following my constant follow-up about it, not for neglecting to return my emails/voicemails. They lost or misplaced my plate. She was condescending and rude until I was brought to tears, after which she was only slightly more apologetic. She said she didn't know what happened, but that the employee who was handling my case had left, so there was nothing they could do. She made no offer of remedying the mistake or making up for the year+ I spent chasing them down.
This is a terrible venue - the larger clients are clearly more valued, and the customer service following an error on their part is embarrassing.
My recommendation is to find another service for planning such a special day.
My daughter had purchased an Amsale gown for her wedding and so we decided to find bridesmaid and mother of the bride dresses by the same designer and went to the Wedding Library.
It was such a disappointing experience! First, while my daughter is in NY, I live out of town, so I made an appointment with one of their saleperson and traveled to NY. When we arrived at our appointed time, we were told that our sales person was too busy to see us! So we waited, waited and waited in the store, while she was upstairs on a phone call. Finally another sales person said she was asked to assist us, but she was already helping other shoppers and basically left us to fend for ourselves. I finally ordered a dress, and paid extra for a rush order that we were told would come in right before Christmas. However, the dress did not arrive before the holiday and the store closed down for a full 9 days so I could not pick up the dress.
When I finally got it, it was not even the right size! They had screwed up my measurements and the dress is way too big. So I paid a small fortune to have it tailored on a very rush basis.
What a nightmare - please do yourself a favor and shop somewhere else. These people are terrible.
Great Selection and Friendly Staff. After visiting a bunch of other bridesmaid salons, dealing with strongly opinionated bridesmaids the Wedding Library was a breath of fresh air. We walked in to see a large selection of Amsale dresses (my new favorite designer) as well as a bunch of other designers. I was having a hard time with finding different styles for each body type, that came in the same color and fabric... we found a ton of options here. The sales girl was SO friendly and helpful, she help me put together the perfect lineup for my girls. Sizing was a whole other battle (especially for my more sensitive bms) but it was a lot easier then planned here.
Love this place!. I found the Wedding LIbrary because it is the only place where Amsale bridesmaids dresses are carried and they have the color I wanted. This was our 4th bridesmaid appointment of the day so we were so pleased that we found what we wanted finally. We finished so quickly that we had a couple of minutes to look around and I ended up spending another hour and a half there and didn't want to leave! I'm doing everything through them - it's just so much easier and I love the atmosphere. Any bride getting married in NYC should check this place out.
What a great experience!. I had to write about my experience at The Wedding Library. It was so lovely. I knew getting married would be full of details and chaos but going here made the planning what it should be...enjoyable! The girls that helped me pick out the bridesmaids dresses were thorough, knowledgeable, and patient. When I was finished with the dresses the sweetest gal helped me with the purchase of the "bridesmaids survival kit" for the day of the wedding as well as a jewelry box that I was so desperately in need of for the honeymoon. The ideas they had for favors were amazing and so different from what I found elsewhere. On top of it I was able to order thank you notes that I had totally forgotten to consider. I had such a nice day and came away feeling much more prepared and relaxed about the big day! Kudos to The Wedding Library!
Finally some normal bridesmaid dresses!. After having a god awful experience at Vera Wang (they were so mean and unhelpful and their dresses were ugly) I went around the corner to the Wedding Library. I never heard of it but it was amazing. I am getting married in October and needed bridesmaid dresses that I wouldn't feel embarrassed asking my girls to wear. The saleswoman (I can't remember her name) actually sat me down to get a feel of what I was looking for and pulled out just what I wanted. I was so not looking forward to bridesmaid dress shopping but they made this so painless.
DO NOT GO HERE...THE WORST SERVICE AND MOST UNPROFESSIONAL. After minor confusion and an easy solution to a bridesmaid dress dilemma, the staff at the Wedding Library proved themselves to be utterly unprofessional and completely lacking in customer service. The owner/manager actually pointed blame on me and my tailor for a $400 dress that came in an obviously mismarked size. From start to finnish, the entire experience with the Wedding Library was a disaster. You pay top dollar for a dress and get zero in customer service. I would not recommend this place to anyone...after they charge your card, they are done with helping you.
Great service. I went in for bridesmaid dresses and the employee was very helpful. She was very knowledgeable and was able to answer all questions. Great products, great service! I am even going back there for my invitations and I may even use them to plan my wedding
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