“was shuttled into a minimalist room, comfortable bed, and my esthetican got right to business.”
“Basic facial and the famous hot cream manicure.”
“arrived a little earlier just to have so relaxation time and check out this "awesome lounge" with "great food" the reservations person boasted about when I booked my appointment.”
“not a good place to relax”
“When I went to pay, there was a latecomber that showed up 15 minutes late to her massage appt, yet the customer service rep that was rude to me didnt say a word to her!”
“Products that were expensive and not the best pick for my finicky face was being pushed just because they were the most expensive services and the most expensive products.”
“The rooms are very nice and Sasha did an excellent job in making me feel comfortable, I have very very sensitive skin and my redness was virtually gone about 10 minutes after the wax.”
disappointing. I was so looking forward to use the gift card I got from my friends for the massage. The experience was terrible. The place is not relaxing and calming at all. It feels like a dentist room: cold and too white. No candles, no atmosphere, and the massage was not good! Felt very amateur, not relaxing, very technical and at a times was even painful. My impression was that she did not know what she was doing.I go to massages once a month at least. I would not go back there again
Great Experience. I had a great experience at Bliss 57. I booked a massage while in town due to terrible sciatica cause by a herniated disc. The therapist did everything possible to make sure I was comfortable and that I had a positive experience. The massage itself provided great relief and made my trip to NYC much more comfortable. Thank you Bliss57!!
Best Bikini Wax ever. I just got a Brazilian from Zoya and it's the best I've ever had - much less pain than at other places I've been and a very thorough job. I will definitely be going back!
Zoya, my queen. Not only was this the least painful wax i've ever gotten but lovely, wonderful Zoya is my new favorite person ever!!! She was so sweet and amazing at her job. She talked to me about her life and her family which distracted me from the inevitable. And she listened to me too. It was like a 2 for 1/ therapy-spa experience. Zoya, you are a great woman, i actually look forward to seeing you again. Its nice to not dread the next appointment . I'd give it 5 stars but lets get serious, it is still waxing!!
Not worth the money! Not thorough.
When a place charges $70 for a brazilian wax, I expect not only a completely thorough job like I normally get for $30 at Natura Spa in Astoria (ask for Ieda!), but added luxury thrown in. I was sorely disappointed.
The "waiting room" contains one big round seat for everyone to share surrounded by all of Bliss's products...hardly a relaxing spa atmosphere. I was not offered anything to eat or drink. My appointment was at 5:15, but I was not taken until 5:20, which would've been fine if they did not follow a strict 30 minute-time limit for each wax-my wax was over at 5:45. I don't know if all the rooms have the same set-up, but the bed on which I was supposed to lie with no clothes on from the waist down was directly in front of the door which faced a long hallway, which meant that anyone who happened to be walking down it when the door was opened would see me! Really poor layout. I'll have to admit that the wax was the least painful I have ever had because of the different type of wax they use, except Margarita, the woman working on me, informed me that I had some hairs that were too short and that I could go home and tweeze then later MYSELF.
Excuse me?! I told her in so many words that for $70, I'd better leave there completely hairless, not with stray hairs. She then launched into some ridiculous explanation of why she doesn't really tweeze. When she was finished, she asked me to look and said she'd tweeze some, but made ME inspect it and point out hairs to her, which is her job, especially since I can't see underneath or behind.
Most people would probably be satisfied with the results, but if you're someone who wants a completely thorough job, don't waste your time or money. There's nothing special about this place at all and they don't care about you as a client.
not a good place to relax. I went in for a facial, which costs $200 and had a lot of treatments inlcuded (my first time there). Much like all the other users on citysearch, I was pressured into changing an included treatment to the one which was "suited more toward my skin type". I was a little sceptical about it, but I was told that I don't get facials often so it would be better for me. I took it and was charged extra even though it was a substitution treatment. The process itself was fine but deep cleansing left red spots on my face, and some of them turned into acne b/c it was not properly cleaned out. My facial included a treatment for hair. When the facial was finished, I was told to go and rinse my hair in the shower but do not wet the face until night. Now, maybe it's me, but how is it possible to wash the hair without wetting the face if using a regular shower? I couldn't rinse it properly, wet my face and had to wash my hair several times until the smell was gone. BTW, their product smell really bad. Then I had a pedicure and guess what? I was told that my feet really need additional treatment (extra charge!). The nail saloon in my area (much cheaper) never told me that, never asked questions and yet made my feet look much better than bliss57 did that day. Even nailcolor was done with poor quality.
Always get the best at Bliss 57. I've always had a good experience at the Bliss 57 location. I have my favorite techs but I'm sure they are all very good. The staff at the counter is always very nice and the complementary bottle of water you get upon check in is a nice touch too. I always book my manicures and pedicures through Svetlana as they last for weeks, she's amazing and I actually was lucky enough to find my bikini waxer for life. Book with Sasha for Brazilian waxes, the procedure is of course not painless as they claim, but it was the least painful brazilian I have ever had (and I've been to all the top salons in the city that claim they have the best reputation for bikini waxes). The rooms are very nice and Sasha did an excellent job in making me feel comfortable, I have very very sensitive skin and my redness was virtually gone about 10 minutes after the wax. I will only be going back to Bliss for my Brazilians!
should have gone back.. One of the nicest experiences I've had at a spa. Services were great, people were awesome. So glad I found citysearch so people can get the appreciation they deserve.
great customer service!. Finding a quality spa in NYC is harded than I thought. I have gone to this location twice now, and already have my next appointment booked. I am very particular about my facials, especially the extraction part...I like them to be very thorough. Zoya is fabulous at that! Although I feel like I'm going to cry because she spends so much time on extractions, it is completely worth it. I don't have a single clogged pore left on my face! I went to see her a second time and there was some mix up with my checkin (they thought I never showed up) and ended up waiting 30 min past my appt time. When checking out, the guy up front asked if I would like to pick out a free product for the inconvinience. I thought that was fabulous customer service, and went home with a huge jar full of body scrub! Definitely recommend Bliss!
Be very careful when attending this spa, which is very over-rated (facilities are not very good) and service is terrible.
Be also wary of the fact that these people don't really prescribe to what is advertised on their so-called "Bliss Menu". As an example, I visited this location after having purchased a gift receipt for a 105-minute "Blissage" -- which really turned out to be a ~85-90-minute session of a very poor and unsatisfying-quality. When I complained at the end of the massage, the staff at the front desk explained that the session includes 15-minutes of added buffer time (for I don't know what) and the masseusse felt she performed what would ordinarily be given over the course of a 105-minute period (despite the front desk staff acknowledging that my session was likely to have been cut short). In fairness to the front desk staff, the manager did come out and apologize by offering some of their products -- which I did not take.
All-in-all, this might seem picky but my feeling is that for the prices this spa charges (price of a 105-minute "Blissage" is $210), my feeling is that they should deliver on exactly what they advertise. I understand from my wife that the Bliss Spa's are generally regarded as one of the best chains in the city - which I don't doubt. I do suggest, however, being wary of this particular spa (or perhaps the specific masseusse) as this was clearly not a very enjoyable experience (I think I left doubly tense than when I went in).
NB - My masseusse's name was "Donatella" (sp?) for those planning on coming to this location in the near-term. I would recommend that you either ask for another masseusse or instruct her to be firmer if you prefer a deeper tissue massage.