| ambiance |
94.25999641418457% positive |
- “
The decor was nice, but the restaurant with it's high ceiling and tiled floor was very noisey. ”
- “
We went here for a romantic date - big dissapointment as the atmosphere is anything but romantic. ”
- “
The atmosphere was very nice and romantic while I was there (about 6pm), though I've been by at later times and it seems a bit too ”
- “
Great, fun place to go with friends ”
- “
The decor was nice and muted. ”
- “
The decor is nice and the service can be a bit spotty, but the fondue and cheeses are the best in the city. ”
- “
This place was fun. ”
- “
The atmosphere is a little bright and almost cafe-like, but it can still be a good place to take a date. ”
- “
We skipped coffee and desert to leave for quieter, more comfortable environs. ”
- “
While the atmosphere and food at artisanal was pleasant and tasty respectively, the service was inexusable for a place of that - possibly self appointed - caliber. ”
- “
Great cheese, wine, service and atmosphere - at a HEAVY cost! ”
- “
The atmosphere was nice enough except for the deafening roar. ”
- “
Nice atmosphere. ”
- “
Service was excellent, and it was a great atmosphere. ”
- “
It was wonderful, we enjoyed the ambience, the servers and of course the food. ”
- “
If you're looking for a quiet, cozy place, this ain't it. ”
- “
The service and atmosphere was good. ”
- “
The ambiance is perfect and not too loud. ”
- “
with a lunch prix fix, you get three courses, amazing service, delicious bread, welcoming atmosphere, and much more, all for 25 bucks. ”
- “
The price was very reasonable and the decor is great. ”
- “
Recently, we took several out-of-town guests for brunch and were shocked at the chaotic atmosphere and nonexistent service. ”
- “
Crazy noise level Overcrowding level. Service among certain staff members - some of the wait staff are naturally rude. Suggestive Dining: When low in dough, try prix fixe. For a romantic evening, start off with a fondue then the entrees. Try out the caref ”
- “
The food was excellent and the atmosphere was also pleasant. ”
- “
Nice atmosphere, great menu selections, fair pricing and one of the best wine lists I've ever seen. ”
- “
The service was perfectly friendly, the food came very promptly, the room temperature was perfectly comfortable, and the food was good. ”
- “
The tables are also pretty close together so it's not good for a romantic, quiet meal. ”
- “
Why is it that in Paris the dining room proportions and decor so often seem to fulfill some divine law, the service there moves like a ballet, where in the U.S., Fawlty Towers comes more often to mind? ”
|
| dessert |
82.06000328063965% positive |
- “
We went back for our anniversary, reminded them that we left due to the air conditioning problem over the summer, and they went above and beyond in making us happy--They seated us right away even though we were early for our reservation, then they sent ov ”
- “
Everyone loved their dishes (admittedly, not on the RW menu), and we all especially loved the desserts. ”
- “
We enjoyed the 100 cheese fondue and really liked the chocolate fondue for dessert. ”
- “
Finally, I think the restaurant did itself a disservice by participating n restaurant week-the food was insipid; there was almost no opportunity to taste the cheeses; and the 'chocolate pavlova' dessert was inedible. ”
- “
The cheesecake is wonderful--not cardboard like at all! ”
- “
For dessert, we shared a Pear Tart, which would have otherwise been underwhelming except for a very nice Caramel they dotted on the side. ”
- “
We skipped coffee and desert to leave for quieter, more comfortable environs. ”
- “
Great cheese fondue and chocolate fondue for dessert. ”
- “
Crazy noise level Overcrowding level. Service among certain staff members - some of the wait staff are naturally rude. Suggestive Dining: When low in dough, try prix fixe. For a romantic evening, start off with a fondue then the entrees. Try out the caref ”
- “
Then I had an app portion of the mussels and the mac and cheese (both were fantastic) and my husband had the lamb (he said it was good) Then we had the cheesecake and the waitress, Amy, was fantastic, she had written "Happy Anniversary" in chocolate on th ”
- “
Additionally, we all loved our entrees and the cheese plate dessert! ”
- “
The entrees were rich and delicious and for desert I shared the chocolate fondue (the memory of this still makes my toes curl). ”
- “
Both my salad and steak were delicious, and the cheese sampler for dessert highlighted their speciality well. ”
- “
Our Service was actually good up until the end of the meal, when the waitress obviously took a turn for the worse and decided that throwing our dessert menus down on the table would be an effective way to get a tip. ”
- “
My friends and I ordered off the prix-fixe menu for Restaurant Week, ($35.00 for an appetizer, entree, and desert), and the food was quite good. ”
- “
Oh yeah - the food was subpar (except for the cheesecake). ”
- “
The fondue is to die for, the risotto is great, and the cheesecake is the BEST I've ever had in my life. ”
|
| drinks |
91.56000137329102% positive |
- “
The wine list is still wonderful, lots of options and reasonable,(although not cheap) prices. ”
- “
Crazy noise level Overcrowding level. Service among certain staff members - some of the wait staff are naturally rude. Suggestive Dining: When low in dough, try prix fixe. For a romantic evening, start off with a fondue then the entrees. Try out the caref ”
- “
Butter was melted, white wine warm, cheese oozing everywhere. ”
- “
We started with the cheese and wine pairings I got the something something blues, which I thought the first one went bad really really strong flavor. ”
- “
Oh, the wine was excellent. ”
- “
But overall I liked the layout and would love to go back to try their flights of wine & cheese. ”
- “
We skipped coffee and desert to leave for quieter, more comfortable environs. ”
- “
They have a great and affordable wine list and amazing cheeses, but they also have a wonderful bistro menu. ”
- “
The main courses were tasty but not out of this world, and if you are a cheese lover then save the appetite, or just come here for a great cheese plate and wine pairings - we picked 6(out of 250) for our own cheese plate and had a blast! ”
- “
The wine and beer offerings were excellent. ”
- “
If I were to go back I would skip out on the entree and would probably just have a plate of 15 cheeses and extras(honey, walnuts, proscuitto, etc...) and a nice bottle of wine. ”
- “
Make it a foursome, order a delicious bottle of wine, and let the fromagier surprise you. ”
- “
The Prosecco we tried to order was out of stock, and the Cotes du Rhone we settled on afterwords was far too warm to drink, (though the server offered to chill it for us). ”
- “
Great wine list (I recommend the Chandon Pinot Meunier!) ”
- “
Apparently the bar staff of Artisanal did not receive the memo on the poor economy and the importance of retaining customers, ruining an excellent food experience. ”
- “
Nice atmosphere, great menu selections, fair pricing and one of the best wine lists I've ever seen. ”
- “
(This was nice b/c both the wine list and the cheese menu are very large.) ”
- “
Service is pleasant, and offers good wine suggestions. ”
- “
Every time we wanted to order, request more water, coffee refills, get the check, I had to twist around and specifically hail the water to our table (ironic since I was sitting so close to the order-input and busing station that I could have practically d ”
- “
noticed many of the other comments had negative things to say about the service and food - my thoughts and suggestions are: eat at the bar to avoid a rude waiter or bad service here and Artisanal's reputation is based on the cheese, get the CHEESE and n ”
- “
Ask about which wines are best with what cheeses and the waiters will give you a definite, quick answer. ”
- “
Yes, the prices are very steep and I wouldn't go as far as to say the overall experience was worth the high prices, but they do have great food and wine. ”
- “
This is the best place to meet a friend for a drink and share a cheese plate. ”
- “
The raw bar and cheese were wonderful. ”
- “
While the cheese was outstanding, the entrees, drinks and service were lacking. ”
- “
she helped us pick two perfect bottles of wine. ”
- “
great wine by the glass ”
- “
Great spot for a light meal of cheese, wine and salad. ”
- “
The staff was very knowledgeable, particularly about wine and cheeses. ”
- “
We were early, sat at the bar and ordered some interesting beers, the stout was poured with like 4 inches of head, I was about to complain, but immediately the bartender apologized and poured me another full glass to top it off. ”
- “
The food was excellent and the wine was also very good. ”
- “
If you love wine and cheese and delicious french fare, you'll love Artisanal! ”
- “
thought it was a pretty good meal, my gf thought she went into wine a cheese nirvana. ”
- “
have been several times and everything from the fondue to the cheese platters to the wine is outstanding. ”
- “
Great cheese, wine, service and atmosphere - at a HEAVY cost! ”
- “
The wines by the glass selection is also wonderful, so you will be able to get a good pairing. ”
- “
Once your nose acclimates to the pungent stench (of cheese), it is smooth sailing - great food and wine! ”
- “
We showed up for reservations early and got a chance to sit at the bar, get a glass of wine, and go over to the cheese shop and sample some very nice cheeses. ”
- “
Ate at the bar and started with an amazing bowl of french onion soup with 3 cheeses (3!) ”
- “
Our friendly server made great food suggestions and also sent both the sommelier and the fromager to the table to help suggest different pairings for wine and cheese. ”
- “
loved all my cheeses and the wines that were paired with them. ”
- “
Both of us work in the industry and are familiar with many of the wines and cheeses, so we were excited to be there, but our service was astonishingly bad. ”
- “
However, if you do eat in the restaurant, they have very tasty entrees and a large wine list with every choice offered by the glass! ”
- “
Last evening we may have had a fine dinner and excellent wine. ”
- “
The wine list was extensive and our waiter did a fine job of helping us choose the perfect wine for our meal. ”
- “
Wines are only on the high-end, priced 3-4 times more retail with no good moderately priced wines (a decent Mersault was $125). ”
- “
The cheese itself was superb and I got to taste the different wines and now am a huge fan of Sauternes. ”
- “
great wine, cheese and food. ”
|
| food quality |
83.24000358581543% positive |
- “
Ate at the bar and started with an amazing bowl of french onion soup with 3 cheeses (3!) ”
- “
Don't go to the one that is over priced, has bad service, and not that great food. ”
- “
The fondues are particularly delicious. ”
- “
The cheese fondue was delicious. ”
- “
mess up somebody's table with a single meal, and wait staff hate me. ”
- “
My friends and I ordered off the prix-fixe menu for Restaurant Week, ($35.00 for an appetizer, entree, and desert), and the food was quite good. ”
- “
We started with the white truffle fontina fondue, and the incredible 'cheese puffs'. ”
- “
thought it was a pretty good meal, my gf thought she went into wine a cheese nirvana. ”
- “
My friends and I experienced amazing cheese and a delicious, new summer menu at Artisanal last night. ”
- “
The onion soup was absolutely loaded with cheese and by far the cheesiest, gooiest, most amazingly savory onion soup I've ever tasted. ”
- “
The decor is nice and the service can be a bit spotty, but the fondue and cheeses are the best in the city. ”
- “
don't mind paying a fair amount for a good dinner but the food was pretty average, if that for a nice restaurant in new york! ”
- “
In addition - the food just wasn't that great. ”
- “
The fontina with truffle oil fondue is divine, far more pleasing than the traditional house blend. ”
- “
The service was average, they treated us well (we were dropping some money with 10 people), the food was above average with great flavors, but plate presentation was totally lacking. ”
- “
The entrees were rich and delicious and for desert I shared the chocolate fondue (the memory of this still makes my toes curl). ”
- “
The main courses were tasty but not out of this world, and if you are a cheese lover then save the appetite, or just come here for a great cheese plate and wine pairings - we picked 6(out of 250) for our own cheese plate and had a blast! ”
- “
How do you go here and order a steak and french fries? ”
- “
The fries were really tasty too. ”
- “
The accompanying food, however, was awful. ”
- “
took my wife here for our anniverary recently and I must say that while the food was excellent the service was abysmal. ”
- “
The classic brassiere dishes like the steak frites and escargots were disappointing. ”
- “
Both my salad and steak were delicious, and the cheese sampler for dessert highlighted their speciality well. ”
- “
1. Slow/Horrible service. The waitress named Caitlyn was very unattentive and sort of rude in a way. Service was slow and she happened to throw our silverware down a few times and including some of the plates. She also didn't bother telling us why the foo ”
- “
Overall- the service was great, food just didn't impress. ”
- “
The fondue was excellent, albeit quite pricey. ”
- “
We enjoy fine dining and french cuisine and decided on a Valentine's dinner at Artisanal. ”
- “
The food is delectable; truly magnificent. ”
- “
Great cheese fondue and chocolate fondue for dessert. ”
- “
I've recommended Artisanal to friends and family members and everyone says the same thing--best fondue they've ever had (try the Stilton!) ”
- “
group/couple. Last experience was very disappointing - food was good but service slow and we were ignored (took an hour between salads & entrees). ”
- “
They have the City's best cassoulet, and the duck and hangar steak are delicious. ”
- “
The cheese & cold cut for the table was nice & all the apptzr, & main couse was yummy & excellent quality. ”
- “
The wine list was extensive and our waiter did a fine job of helping us choose the perfect wine for our meal. ”
- “
Crepes were delicious, too. ”
- “
would venture to say that the food is still pretty good here, but the total rudeness by those staffing the front of the house moved my friend and I to leave before we were even seated. ”
- “
The service was fantastic and the food even better. ”
- “
Very creamy with a nice cheese flavor and a crunchy top of bread crumbs - very good. ”
- “
The service was impeccable and the food tasty, would definitely go again. ”
- “
FINALLY sat down and the menu was disappointing, but not as disappointing as our food (once it FINALLY arrived). ”
- “
The only reason to go to this crowded New York spot is to eat the wonderful french inspired dishes and engorge yourself with it's unparallelled cheese selection. ”
- “
Some servers seemed a little overwhelmed but, our table's conversation was never interupted and with a little patience the excellent food was right on time and perfectly prepared. ”
- “
Not the healthiest meal, verging on cheese-overload, but definitely a great treat for a special occasion. ”
- “
The summer feta/watermelon salad and the shrimp/avocado dishes were excellent (and refreshing after the cheese course)! ”
- “
FYI: the mesculin salad may as well have been the salad mix from Costco with bad dressing. ”
- “
Cheese lovers would be happy with the cheese fondue, french is the best for them. ”
- “
I loved loved loved the parmesan gnocchi's as a starter & the salmon over tabouleh was delish. ”
- “
The great thing is that you don't have to be a cheese lover to find fabulous dishes on their menu. ”
- “
Service is good - waiters give good recommendations, and the food comes quickly. ”
- “
the food was nothing special, though the fondue was good. ”
- “
have been several times and everything from the fondue to the cheese platters to the wine is outstanding. ”
- “
Had the steak frites which were great. ”
- “
The food was great and the service was fine. ”
- “
went here with 3 friends for brunch and had a great meal. ”
- “
Apparently the bar staff of Artisanal did not receive the memo on the poor economy and the importance of retaining customers, ruining an excellent food experience. ”
- “
the food was amazing and the service was even better. ”
- “
We did the summer pris-fixe menu: The cheeses were good, unusual (we bought one to take home); the salmon excellent; the steak frites only adequate; the vichysoise (sp?) ”
- “
If you love wine and cheese and delicious french fare, you'll love Artisanal! ”
- “
This restaurant serves excellent food. ”
- “
Yes, it will be a pricey meal, but you will leave with a great culinary experience! ”
- “
The food (cheese) was quite good, however, the a/c was not. ”
- “
Our waitress was sweet and helpful, the fondue was excellent. ”
- “
We had an excellent meal. ”
- “
We tried the cheese from the next table and the Artisanal Blend is definitely the best cheese for fondue. ”
- “
food is great,waiters are great. ”
- “
The service was perfectly friendly, the food came very promptly, the room temperature was perfectly comfortable, and the food was good. ”
- “
noticed many of the other comments had negative things to say about the service and food - my thoughts and suggestions are: eat at the bar to avoid a rude waiter or bad service here and Artisanal's reputation is based on the cheese, get the CHEESE and n ”
- “
Our dinner order was taken in a somewhat preemptory manner, salads were basically dropped in front of us, and the fondue, which the menu said would serve 1-3 people, had barely enough cheese for one, so we had to order a second (it seems we weren't the fi ”
- “
While the fondue and soup was great, the entrees were terrible average. ”
- “
Our friendly server made great food suggestions and also sent both the sommelier and the fromager to the table to help suggest different pairings for wine and cheese. ”
- “
The fondue was great, the meal itself was great, and we had several young children with us who enjoyed visiting the fromagerie. ”
- “
The Cheese fondue was delicious and the wait staff was very helpful and genuinely nice. ”
- “
But the food is very good and the service is great. ”
- “
If you don't go you are missing out on a great meal. ”
- “
Nice flavor for the fondue and that was a treat. ”
- “
Being French, a cheese lover since I can remember and now a New Yorker I had great expectations when making a reservation for my first fondue of the season. ”
- “
We went back for our anniversary, reminded them that we left due to the air conditioning problem over the summer, and they went above and beyond in making us happy--They seated us right away even though we were early for our reservation, then they sent ov ”
- “
had french onion soup and steak frites and I enjoyed both dishes. ”
- “
The food was average and for the price we paid poor quality. ”
- “
The food was not good. ”
- “
The fondue is to die for, the risotto is great, and the cheesecake is the BEST I've ever had in my life. ”
- “
couldn't imagine a better Prix Fixe menu (I loved the pumpkin-mushroom risotto), and the sorbet! ”
- “
Crazy noise level Overcrowding level. Service among certain staff members - some of the wait staff are naturally rude. Suggestive Dining: When low in dough, try prix fixe. For a romantic evening, start off with a fondue then the entrees. Try out the caref ”
- “
great wine, cheese and food. ”
- “
And bad food? ”
- “
However, if you do eat in the restaurant, they have very tasty entrees and a large wine list with every choice offered by the glass! ”
- “
The food is excellent, but the service is slow and unfriendly. ”
- “
Good fondue ”
- “
The food was excellent and the wine was also very good. ”
- “
my fish was completely and utterly tasteless and my friends beef was disgusting (the meat itself was hidden in this soupy heavy smelly blue cheese and super sweet balsamic like liquid. ”
- “
Yes, the prices are very steep and I wouldn't go as far as to say the overall experience was worth the high prices, but they do have great food and wine. ”
- “
The food (mostly non-cheese related) was fantastic. ”
- “
The food is wonderful -- great tuna carpaccio, fondue, rabbit, ”
- “
The tables are also pretty close together so it's not good for a romantic, quiet meal. ”
- “
The food was excellent and the atmosphere was also pleasant. ”
- “
Everyone loved their dishes (admittedly, not on the RW menu), and we all especially loved the desserts. ”
- “
Oh yeah - the food was subpar (except for the cheesecake). ”
- “
think this is a great place to meet up with old friends and enjoy some nice French food. ”
- “
My dover sole was good, but my friend's lamb was all bone and no meat. ”
- “
cold "summer" pea soup was followed by sauteed skate in an orange grenobloise reduction with cauliflower, capped off by profiteroles (very good). ”
- “
had the cod with paella (spicy and very filling, I'm a big eater and could only eat half) while my boyfriend had the classic fish and chips (again, a big serving - at least 5 pieces of fish and a basketful of fries). ”
- “
The fondue is great. ”
- “
with a lunch prix fix, you get three courses, amazing service, delicious bread, welcoming atmosphere, and much more, all for 25 bucks. ”
- “
At our table the food was good. ”
- “
Excellent food and great service! ”
- “
The tartare was very flavorful and for those of you that like raw beef, this was pretty good. ”
- “
Artisanal is great place to get a great meal. ”
- “
After dinner I walked over to the cheese counter -after having been greeted by a rude server, I was shocked to see how dissapointing their cheese selection was: it is miniscule, many of the fresh chevre cheese were more than ready to be tossed, etc. ”
- “
STRONGLY suggest that anyone who considers themselves a New Yorker and/or enjoys a nice, relaxing meal, AVOID Artisanal for brunch at all cost. ”
- “
The fondue is amazing--the petite had enough for three of us to eat our fill. ”
- “
The cheese and meat plate is amazing. ”
- “
Our Service was actually good up until the end of the meal, when the waitress obviously took a turn for the worse and decided that throwing our dessert menus down on the table would be an effective way to get a tip. ”
- “
ALWAYS order the onion soup when you're there! ”
- “
The cheese is delicious, the options are good, and the price is just about right. ”
- “
It was wonderful, we enjoyed the ambience, the servers and of course the food. ”
- “
We enjoyed the 100 cheese fondue and really liked the chocolate fondue for dessert. ”
- “
decided to go with a full entree (skate with bloodorange) while my wife opted to have a few smaller dishes. ”
- “
recent meal here was disappointing and in my opinion was a terrible price/value ratio. ”
- “
would recommend if you like cheese, but not for the $140 bill that comes with an average meal. ”
- “
had my best New York City meal here. ”
- “
The seafood tower was once the best in town, now would not make anyone top 20 list. ”
- “
She though was my skate was wonderful - and this is coming from a person who isn't a big fish fan. ”
- “
The fondue was good, but not worth the very expensive price tag. ”
- “
The Prime Hanger Steak Frites did come out perfect, and they were very nice about altering my order slightly not to include fries. ”
- “
Really tasty stuff. ”
- “
Make it a foursome, order a delicious bottle of wine, and let the fromagier surprise you. ”
- “
Good food/service, steep prices ”
- “
She enjoyed a pumpkin risotto for her meal while I was incredibly impressed with the lobster risotto. ”
- “
love meat but my girlfriend is a vegetarian this place was great for both of us. ”
- “
Great fondue ”
- “
food great, service lacking ”
- “
Once your nose acclimates to the pungent stench (of cheese), it is smooth sailing - great food and wine! ”
- “
Finally, I think the restaurant did itself a disservice by participating n restaurant week-the food was insipid; there was almost no opportunity to taste the cheeses; and the 'chocolate pavlova' dessert was inedible. ”
- “
The food was OK at best, and if you don't LOVE cheese don't even consider going here. ”
- “
The bartender hurried us along and told us not to order their first fondue, Swiss cheese. ”
- “
While the atmosphere and food at artisanal was pleasant and tasty respectively, the service was inexusable for a place of that - possibly self appointed - caliber. ”
- “
The meal took over an hour longer than it ought to, and though it started off busy when we were seated, it was nearly empty when we were through, so there was no reason for the ridiculous waits. ”
- “
The soup was a Truffled Potato Leek that was redolent of the porcine favorite and comforting from first spoonful to last. ”
- “
Too bad because the food was great, unfortunately the service was terrible. ”
- “
While we thoroughly enjoyed the food, it was annoying to scream across the table for conversation. ”
- “
food was great - but you have to put up with less than par service. ”
- “
Great spot for a light meal of cheese, wine and salad. ”
- “
Our main entree of hanger steak was really good and prepaired well. ”
- “
We started the meal off with a terrific fontina and white truffle oil fondue. ”
- “
Then I had an app portion of the mussels and the mac and cheese (both were fantastic) and my husband had the lamb (he said it was good) Then we had the cheesecake and the waitress, Amy, was fantastic, she had written "Happy Anniversary" in chocolate on th ”
- “
Just had my 2 millionth (only a slight exaggeration) great meal at Artisinal. ”
- “
But the food is top-notch, the cheese is excellent, and all the main courses serve well, too. ”
- “
come to NYC every year and have had fabulous service, friendly assistance, and great food. ”
- “
The various cheese sandwiches ordered were all very nice. ”
- “
While I enjoy French food, there are certain things that I'm unaware of in various dishes. ”
- “
They are lucky they have good food, because the host/hostesses down to the telephone reservationists have major attitudes. ”
- “
We followed the meal with a nice Port. ”
- “
The hostess and servers were rude and the food was awful. ”
- “
went to Artisanal for the prix-fixe menu, and while the price represents a very good value, the food leaves much to be desired. ”
|
| menu variety |
95.15999794006348% positive |
- “
Food is absolutely fantastic, including the BEST selection of cheeses. ”
- “
Our Service was actually good up until the end of the meal, when the waitress obviously took a turn for the worse and decided that throwing our dessert menus down on the table would be an effective way to get a tip. ”
- “
The only reason to go to this crowded New York spot is to eat the wonderful french inspired dishes and engorge yourself with it's unparallelled cheese selection. ”
- “
The cheese is delicious, the options are good, and the price is just about right. ”
- “
The wines by the glass selection is also wonderful, so you will be able to get a good pairing. ”
- “
went to Artisanal for the prix-fixe menu, and while the price represents a very good value, the food leaves much to be desired. ”
- “
With all the fabulous restaurants in NYC--many of which have phenomenal cheese selections--I can't believe I got suckered into this place. ”
- “
Very attentive staff and the cheese menu is amazing. ”
- “
(This was nice b/c both the wine list and the cheese menu are very large.) ”
- “
do so with sadness and regret in that I have for many years enjoyed this lively bistro which, for our neighborhood, was something of a culinary trailblazer at a time when there were not many great dining options. ”
- “
If you go for anything then go for the cheese - the Fondu is good as are the finishing cheese selections. ”
- “
My friends and I ordered off the prix-fixe menu for Restaurant Week, ($35.00 for an appetizer, entree, and desert), and the food was quite good. ”
- “
Our dinner order was taken in a somewhat preemptory manner, salads were basically dropped in front of us, and the fondue, which the menu said would serve 1-3 people, had barely enough cheese for one, so we had to order a second (it seems we weren't the fi ”
- “
It was a great recommendation and for the last bottle we ordered a 1997 Barbaresco from the reserve list that everyone enjoyed immensely with the superb cheese selection. ”
- “
After dinner I walked over to the cheese counter -after having been greeted by a rude server, I was shocked to see how dissapointing their cheese selection was: it is miniscule, many of the fresh chevre cheese were more than ready to be tossed, etc. ”
- “
We went back for our anniversary, reminded them that we left due to the air conditioning problem over the summer, and they went above and beyond in making us happy--They seated us right away even though we were early for our reservation, then they sent ov ”
- “
The waiter was very knowledgeable and steered us towards great selections. ”
- “
The great thing is that you don't have to be a cheese lover to find fabulous dishes on their menu. ”
- “
couldn't imagine a better Prix Fixe menu (I loved the pumpkin-mushroom risotto), and the sorbet! ”
- “
If you love cheese, they have a huge menu, which is delicous. ”
- “
excellent cheese selection, good bistrot fare ”
- “
FINALLY sat down and the menu was disappointing, but not as disappointing as our food (once it FINALLY arrived). ”
- “
They have a great and affordable wine list and amazing cheeses, but they also have a wonderful bistro menu. ”
- “
the cheese selection for a new york restaurant has to be simply the best and the fondues are wonderful. ”
- “
Nice atmosphere, great menu selections, fair pricing and one of the best wine lists I've ever seen. ”
- “
My friends and I experienced amazing cheese and a delicious, new summer menu at Artisanal last night. ”
- “
The wine list was extensive and our waiter did a fine job of helping us choose the perfect wine for our meal. ”
- “
Everyone loved their dishes (admittedly, not on the RW menu), and we all especially loved the desserts. ”
- “
The wine list is still wonderful, lots of options and reasonable,(although not cheap) prices. ”
- “
Wine by the glass is extensive, moderately priced. ”
- “
We did the summer pris-fixe menu: The cheeses were good, unusual (we bought one to take home); the salmon excellent; the steak frites only adequate; the vichysoise (sp?) ”
|
| overall |
93.33000183105469% positive |
- “
had some friends in town so I though this would be a nice place to take them and made a reservation for 7 people for Friday night. ”
- “
Artisanal is a great restaurant! ”
- “
Each and every one of us is raving about what is "our favorite restaurant" out of the 6 we visited during the Easter holiday. ”
- “
Artisanal is a great date place for the well informed. ”
- “
Overall a great place. ”
- “
My girlfriend spent a lot of time searching for a nice place, faxing back and forth her credit card info in order to reserve a spot at a place that turned out to be flat bad. ”
- “
think this is a great place to meet up with old friends and enjoy some nice French food. ”
- “
The atmosphere is a little bright and almost cafe-like, but it can still be a good place to take a date. ”
- “
what a great place. ”
- “
We had a great experience at the restaurant, service was fine, nobody was rude. ”
- “
This was by far my favorite restaurant in NY at one point, but has sadly become less enjoyable. ”
- “
don't mind paying a fair amount for a good dinner but the food was pretty average, if that for a nice restaurant in new york! ”
- “
There is plenty of other stuff to eat -- and much of it is pretty good -- but the entire place smells so much of cheese that it tends to sicken those who don't like cheese. ”
- “
Artisanal is great place to get a great meal. ”
- “
This is the best place to meet a friend for a drink and share a cheese plate. ”
|
| return potential |
100.0% positive |
- “
If I were to go back I would skip out on the entree and would probably just have a plate of 15 cheeses and extras(honey, walnuts, proscuitto, etc...) and a nice bottle of wine. ”
- “
But overall I liked the layout and would love to go back to try their flights of wine & cheese. ”
- “
We enjoyed the energy of the restaurant, though, and will certainly return on our next visit to NYC. ”
|
| service |
70.70000171661377% positive |
- “
We were seated immediately and the service was attentive albeit unfriendly. ”
- “
We were seated promptly and although the restaurant was very busy and our waiter very distracted, the service was good (especially when they realized that we were ordering expensive bottles). ”
- “
Our waitress was sweet and helpful, the fondue was excellent. ”
- “
Took my girlfriend and our parents here for brunch and it was the worst service we've had in NYC. ”
- “
Our waiter never stopped by to ask how our meals were (my spinach was, unbelievably, full of sand), didn't ask if we wanted anything else, and threw our check on the table as he passed by. ”
- “
Both of us work in the industry and are familiar with many of the wines and cheeses, so we were excited to be there, but our service was astonishingly bad. ”
- “
The staff was very knowledgeable, particularly about wine and cheeses. ”
- “
Great cheese, high prices, mediocre service ”
- “
Attitude is one thing, but horrible service is another. ”
- “
While the cheese was outstanding, the entrees, drinks and service were lacking. ”
- “
guess the fact an automatic 18% would be added to the bill for our larger party allowed our server to feel entitled to being utterly rude and worthless - who, by the way, rolled her eyes on the way to our table, ignored polite requests for the check 3 t ”
- “
Read a lot of the poor reviews on this site, a lot centering on poor service. ”
- “
Too bad because the food was great, unfortunately the service was terrible. ”
- “
the food was amazing and the service was even better. ”
- “
unfortunately, although i love this place, the service really is terrible. ”
- “
Ask about which wines are best with what cheeses and the waiters will give you a definite, quick answer. ”
- “
Sorry but there are too many resturants in NY to put up with such poor service. ”
- “
The hostess and servers were rude and the food was awful. ”
- “
Our Service was actually good up until the end of the meal, when the waitress obviously took a turn for the worse and decided that throwing our dessert menus down on the table would be an effective way to get a tip. ”
- “
1. Slow/Horrible service. The waitress named Caitlyn was very unattentive and sort of rude in a way. Service was slow and she happened to throw our silverware down a few times and including some of the plates. She also didn't bother telling us why the foo ”
- “
It was wonderful, we enjoyed the ambience, the servers and of course the food. ”
- “
Artisanal treats me like a favorite aunt with attentive service. ”
- “
But the food is very good and the service is great. ”
- “
the manager came over to see "what the problem" was, and when told about the spillage, asked me "if i would like a napkin for that" with a wonderful smirk on her face. ”
- “
The service was average, they treated us well (we were dropping some money with 10 people), the food was above average with great flavors, but plate presentation was totally lacking. ”
- “
Recently, we took several out-of-town guests for brunch and were shocked at the chaotic atmosphere and nonexistent service. ”
- “
We had a great experience at the restaurant, service was fine, nobody was rude. ”
- “
Which was a good recomendation by our server. ”
- “
Our service throughout the night was very good and we did not experience any attitude on the part of the staff. ”
- “
We were early, sat at the bar and ordered some interesting beers, the stout was poured with like 4 inches of head, I was about to complain, but immediately the bartender apologized and poured me another full glass to top it off. ”
- “
little pricey for cold service. ”
- “
The service was fantastic and the food even better. ”
- “
Our dinner order was taken in a somewhat preemptory manner, salads were basically dropped in front of us, and the fondue, which the menu said would serve 1-3 people, had barely enough cheese for one, so we had to order a second (it seems we weren't the fi ”
- “
The food was great and the service was fine. ”
- “
Food was way too mediocre to be that pricey, and the service was very cursory. ”
- “
Apparently the bar staff of Artisanal did not receive the memo on the poor economy and the importance of retaining customers, ruining an excellent food experience. ”
- “
The service is great and the staff is very friendly and helpful. ”
- “
with a lunch prix fix, you get three courses, amazing service, delicious bread, welcoming atmosphere, and much more, all for 25 bucks. ”
- “
The service and atmosphere was good. ”
- “
Good food/service, steep prices ”
- “
group/couple. Last experience was very disappointing - food was good but service slow and we were ignored (took an hour between salads & entrees). ”
- “
Service is good - waiters give good recommendations, and the food comes quickly. ”
- “
We were sat fast and greeted by a warm smiling server even faster. ”
- “
Great cheese, wine, service and atmosphere - at a HEAVY cost! ”
- “
However the rest of the staff was great and we loved the cheese expert! ”
- “
Our friendly server made great food suggestions and also sent both the sommelier and the fromager to the table to help suggest different pairings for wine and cheese. ”
- “
They must have read the Citysearch critiques about rude hosts and ruder waiters because the service and attention were marked by friendly smiles from the staff (4) at the desk and a really helpful, patient, attitude-free waiter. ”
- “
My friends and I like to enjoy a relaxing dinner but it took over 3 hours for us to eat and pay the bill which was due primarily to the slow service we received. ”
- “
Don't go to the one that is over priced, has bad service, and not that great food. ”
- “
The decor is nice and the service can be a bit spotty, but the fondue and cheeses are the best in the city. ”
- “
One could spend many visits exploring the cheeses with the guidance of the friendly and sophisticated cheese master, this being the only reason for a visit to Artisanal. ”
- “
I'd rather go someplace like Union Square Cafe, which is even more expensive, but the service is ALWAYS perfect. ”
- “
I'm sorry for the talented chef/owner of this establishment that he has such rude, officious hosts ruining a great Murray Hill institution's reputation. ”
- “
The cheeses were devine and the staff was pleasant and classy. ”
- “
Food was great and the manager was a sweetheart. ”
- “
The Prosecco we tried to order was out of stock, and the Cotes du Rhone we settled on afterwords was far too warm to drink, (though the server offered to chill it for us). ”
- “
The service was impeccable and the food tasty, would definitely go again. ”
- “
and my waitress was AMAZING. ”
- “
The staff was rude and terrible service overall. ”
- “
This same maitre d' was also rude to us during our time there and although the rest of the staff was lovely, he cast a cloud over our evening. ”
- “
The service was very poor, impertinent, and aggressive. ”
- “
the service was really nice and informative. ”
- “
The staff was polite and helpful. ”
- “
Service was attentive and became less so as the place filled up (obviously). ”
- “
Great service in the American (a little less formal but just as efficient) rather than the French tradition. ”
- “
The service was outstanding--and truth be told, it always is. ”
- “
However, being on the pricier end you expect decent service or at least common courtesy. ”
- “
took my wife here for our anniverary recently and I must say that while the food was excellent the service was abysmal. ”
- “
Service was cold, except for the hostess who was charming. ”
- “
Some servers seemed a little overwhelmed but, our table's conversation was never interupted and with a little patience the excellent food was right on time and perfectly prepared. ”
- “
word about the service - I always find everyone, the reservationist, waiters, bartenders so pleasant, even when they are really busy (which is always). ”
- “
food great, service lacking ”
- “
had some friends in town so I though this would be a nice place to take them and made a reservation for 7 people for Friday night. ”
- “
service - despite other reviewers claims - was suprisingly good - ”
- “
Worst customer service I've EVER had ”
- “
The waiter was very knowledgeable and steered us towards great selections. ”
- “
Go to Artisinal ONLY if you don't mind having walk-ins taken before you (even when you have an reservation), being ignored for a half-hour, and having to deal with RUDE wait staff. ”
- “
Had a bad experience with the host, an extremely rude Frenchman. ”
- “
While the atmosphere and food at artisanal was pleasant and tasty respectively, the service was inexusable for a place of that - possibly self appointed - caliber. ”
- “
Overall- the service was great, food just didn't impress. ”
- “
Anyway, the service was bad enough for me to take my time to write this wretched thing. ”
- “
Superb cheese, deplorable service ”
- “
Very attentive staff and the cheese menu is amazing. ”
- “
Furthermore, the service was pathetically slow in comparaison to similar bistros in the City. ”
- “
The service was great ! ”
- “
Artisanal just charges insane prices (think union sq cafe or babbo) and offers horrible service for it. ”
- “
Excellent food and great service! ”
- “
The Cheese fondue was delicious and the wait staff was very helpful and genuinely nice. ”
- “
After dinner I walked over to the cheese counter -after having been greeted by a rude server, I was shocked to see how dissapointing their cheese selection was: it is miniscule, many of the fresh chevre cheese were more than ready to be tossed, etc. ”
- “
mess up somebody's table with a single meal, and wait staff hate me. ”
- “
Antonio, the waiter, made the experience so enjoyable. ”
- “
come to NYC every year and have had fabulous service, friendly assistance, and great food. ”
- “
Moreover, while the service was competent in its execution, the staff seemed altogether unhappy to be there. ”
- “
Why is it that in Paris the dining room proportions and decor so often seem to fulfill some divine law, the service there moves like a ballet, where in the U.S., Fawlty Towers comes more often to mind? ”
- “
Then I had an app portion of the mussels and the mac and cheese (both were fantastic) and my husband had the lamb (he said it was good) Then we had the cheesecake and the waitress, Amy, was fantastic, she had written "Happy Anniversary" in chocolate on th ”
- “
The service was perfectly friendly, the food came very promptly, the room temperature was perfectly comfortable, and the food was good. ”
- “
Yes, the service was typically European in its leisure, but the servers were very attentive. ”
- “
food is great,waiters are great. ”
- “
The wine list was extensive and our waiter did a fine job of helping us choose the perfect wine for our meal. ”
- “
The food is excellent, but the service is slow and unfriendly. ”
- “
The bartender hurried us along and told us not to order their first fondue, Swiss cheese. ”
- “
noticed many of the other comments had negative things to say about the service and food - my thoughts and suggestions are: eat at the bar to avoid a rude waiter or bad service here and Artisanal's reputation is based on the cheese, get the CHEESE and n ”
- “
food was great - but you have to put up with less than par service. ”
- “
Crazy noise level Overcrowding level. Service among certain staff members - some of the wait staff are naturally rude. Suggestive Dining: When low in dough, try prix fixe. For a romantic evening, start off with a fondue then the entrees. Try out the caref ”
|
| value |
70.59000015258789% positive |
- “
with a lunch prix fix, you get three courses, amazing service, delicious bread, welcoming atmosphere, and much more, all for 25 bucks. ”
- “
I'd rather go someplace like Union Square Cafe, which is even more expensive, but the service is ALWAYS perfect. ”
- “
little pricey for cold service. ”
- “
The service was average, they treated us well (we were dropping some money with 10 people), the food was above average with great flavors, but plate presentation was totally lacking. ”
- “
Don't go to the one that is over priced, has bad service, and not that great food. ”
- “
Everything looked pretty but tasted average and for the price, I'd rather eat elsewhere. ”
- “
they always have a great prix fix lunch and its so worth the price just for the cougeres. ”
- “
Artisanal just charges insane prices (think union sq cafe or babbo) and offers horrible service for it. ”
- “
Prix-Fix absoulutely amazing value ”
- “
I'm not a huge fan of cheese, so perhaps it wasn't the best choice of restaurants. ”
- “
The cheese is delicious, the options are good, and the price is just about right. ”
- “
recent meal here was disappointing and in my opinion was a terrible price/value ratio. ”
- “
Our appetizers were good, but not worth the price of an entree at another restaurant. ”
- “
This place is not worth the great cheese if patrons are treated like garbage. ”
- “
If you love cheese, they have a huge menu, which is delicous. ”
- “
Nice atmosphere, great menu selections, fair pricing and one of the best wine lists I've ever seen. ”
- “
Great cheese, high prices, mediocre service ”
- “
The $7 New Castle ale's were great, but were only worth about $4. ”
- “
went to Artisanal for the prix-fixe menu, and while the price represents a very good value, the food leaves much to be desired. ”
- “
If you love cheese it's probably worth it, if not, unless cost is no issue at all, I think you could spend your money better elsewhere. ”
- “
would have liked larger portions of the cheese (as others have noted) even if it meant paying a bit more. ”
- “
The food was average and for the price we paid poor quality. ”
- “
The cheese itself was superb and I got to taste the different wines and now am a huge fan of Sauternes. ”
- “
Yes, the prices are very steep and I wouldn't go as far as to say the overall experience was worth the high prices, but they do have great food and wine. ”
- “
The fondue was good, but not worth the very expensive price tag. ”
- “
We were seated promptly and although the restaurant was very busy and our waiter very distracted, the service was good (especially when they realized that we were ordering expensive bottles). ”
- “
The fondue was excellent, albeit quite pricey. ”
- “
Yes, it will be a pricey meal, but you will leave with a great culinary experience! ”
- “
An amazing assortment and not too pricey. ”
- “
The price was very reasonable and the decor is great. ”
- “
Food was way too mediocre to be that pricey, and the service was very cursory. ”
- “
The wine list is still wonderful, lots of options and reasonable,(although not cheap) prices. ”
- “
Good food/service, steep prices ”
- “
They have a great and affordable wine list and amazing cheeses, but they also have a wonderful bistro menu. ”
|
| wait time |
40.52000045776367% positive |
- “
The food is excellent, but the service is slow and unfriendly. ”
- “
Being sat within twenty minutes of closing can be problematic, however I've always thought that this is where the best restaurants shine. ”
- “
My friends and I like to enjoy a relaxing dinner but it took over 3 hours for us to eat and pay the bill which was due primarily to the slow service we received. ”
- “
Furthermore, the service was pathetically slow in comparaison to similar bistros in the City. ”
- “
he gave me dirty look, and informed us that our table was ready but it would be a minute before we could be seated. ”
- “
1. Slow/Horrible service. The waitress named Caitlyn was very unattentive and sort of rude in a way. Service was slow and she happened to throw our silverware down a few times and including some of the plates. She also didn't bother telling us why the foo ”
- “
group/couple. Last experience was very disappointing - food was good but service slow and we were ignored (took an hour between salads & entrees). ”
- “
Ask about which wines are best with what cheeses and the waiters will give you a definite, quick answer. ”
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