Strip House

12/21/09

Poor Service and a Crappy Attitude

by Grappa Corp at Citysearch

11 of us went to Striphouse for our Christmas Dinner which has been an annual event now for 15 years. We've been to many different steakhouses in the city, including DelFrisco's, Sparks, BLT Prime and Wolfgangs to name a few. Striphouse, by far, was the worst experience that we've encountered in those 15 years. It seemed everyone who worked there had an attitude and the service was very questionable. My order of a filet on the bone was mistakenly cut up and placed at the other end of the table and included as someone elses order. No apologies or acceptance of blame. In fact, they were annoyed that I didn't accept the fact that someone else ate my meal and seemed agitated that I still wanted a steak of my own. The main objective of the wait staff was to get us out and turn over the table. We even overheard a "manager type" person say that they needed our table. Which I guess explains why most of our party weren't asked what they wanted for dessert or didn't receive what they ordered. Our bill was $2,000 and we had no say in the tip as it's included on the bill for a party that large. We were also hit with a tip charge on the bill for the one round of drinks some of us had at the bar. We had transferred our bill from the bar to our table and one person in our party was told that the bar tenders work for tips, so he left a $20, but I guess leaving a $1.00 or so tip per drink was not enough as we were hit with another bar fee at the end of the night. Bottom line, you can do so much better at any of those other steakhouse that I mentioned. While you'll still pay a lot, the quality is very good and the staff treats you like like you're special. Striphouse needs an overhall in hospitality and a rehiring of staff that caters to the public and not feeds off of them.

• Pros: I know now to dine elsewhere
• Cons: Service and Staff Attitude was horrendous

11/22/09

flavorless steak, rude wait staff, lousy overall,

by jflorez1971 at Citysearch

we had reservations at 9 and got seated at 9:45. Once we sat down the waiter seemed to lack any sort of personality. the hostesses (2 of them) were initially nice but then at 9:30 when i started inquiring why we weren't being seated all of the sudden i became the bad guy. Finally at 9:45 we sat down. We ordered the "special" dry aged steak for two. how could you go wrong, right? To say we were disappointed would be an understatement. On top of this the waiter had a big chip on his shoulder. What i found interesting was that the couple next to us had the same experience. only there's was more negative. apparently the guy had asked the waiter for a wine recommendation only to have the waiter give him a look as if he were being bothered and say "i don't know". then just walked away. As we exited we walked by our tablemates, the guy was talking to the hostess and uttering the words "i'll never come back". well, this too is our sentiment. look, there are a lot of people that eat out once a year and have no idea what fine dining entails. i am not one of these people. i eat out just about every day. i work from home so this is an escape for me to get out of the apartment. I am also a big steak lover and i perhaps could have forgiven the rude service,late seating if the steak was decent. this was not the case. the next time you want a good steak, go to Lugers in brooklyn, go to Spark's in midtown. But whatever you do, spare yourself from this bastion of mediocrity.

• Pros: nice ambiance
• Cons: flavorless steak, rude waitstaff

10/18/09

worst service ever, was like a JOKE

by asako1999 at Citysearch

True story, from last night 10/17/2009.

1, Bitchy bartender who ignores order

2, Waiter brings wrong bottle, twice.

3, Sub manager, worst of all, worst of new york, RUDE as hell.

4, No sense of customer service of general manager,

We had reservation at 9:00, didn't get a table until 9:45. OK, it's NY, this place is supposedly a "hot spot".

We waited at the bar, ordered two drinks, and two waters. Drinks came right up, water, completely ignored, after 3 attempts, finally my boyfriend had to "yell" to get water.

We seated, 4 of us, ordered bottle of red wine. The waiter came back with bottle of white wine, as they showed the bottle, we told him that's not what we ordered. He came back with the bottle, which was not what we ordered. It was upgraded version of what we order. We confirmed that this is the $50 bottle we ordered. He had to go back to sub manager, he came back with "attitude", asking what made us think this is different from what we order. They are French, know about wine. It was actually better wine than $50 bottle we ordered, so we took it.

But they had to confirm with several people so wine did not come until our main course comes in. Yes, it took over 30 min to get a bottle of wine.

I ordered 10 oz of filet, two others ordered rib eye of 24 oz with bone. Mine came, pretty big size. Theirs, looked like they each got 5 oz. Bone was put on the side, should weight less than 4 oz. So, easy math. They should get about 10 oz of meat each, should be "about" the same size of my 10 oz filet.

It was SO obviously, we were curious to see what this is about, not angry, just asked the sub manager. This 30 something, short, white guy, said:

"Why would you split the rib-eye", meaning, you guys are so cheap you don't want to order one per person?

It DID not answer our question.

He also said, maybe mine was 14 oz by mistake, so I got "lucky". True, true story. So what are we complaining? that was his attitude. We got angry at that point, asked to General Manager to come.

He was, confused because such thing, even in crappy restaurant, should not happen.

He asked us, how they can make this up. At that point, my filet was cold, we just wanted to get he hell out of the restaurant, so there was no need for them to bring new dishes, or give us extra bottle,

We asked for check, after making sure not to charge my filet which I did not touch. Check came, charged for half of the crappy rib-eye, bottle of wine, and half of salad, half of appetizer, for the "ANGRY, unpleasant, most rude, non-appetizing experience" we still had to pay over $100. No tip, of course.

If you wanna waste money, give it to charity please, NOT go there, not to be "disrespected and treated as crap".

• Pros: NONE
• Cons: Worst service