Strip House

10/18/09

worst service ever, was like a JOKE

by asako1999

True story, from last night 10/17/2009.

1, Bitchy bartender who ignores order

2, Waiter brings wrong bottle, twice.

3, Sub manager, worst of all, worst of new york, RUDE as hell.

4, No sense of customer service of general manager,

We had reservation at 9:00, didn't get a table until 9:45. OK, it's NY, this place is supposedly a "hot spot".

We waited at the bar, ordered two drinks, and two waters. Drinks came right up, water, completely ignored, after 3 attempts, finally my boyfriend had to "yell" to get water.

We seated, 4 of us, ordered bottle of red wine. The waiter came back with bottle of white wine, as they showed the bottle, we told him that's not what we ordered. He came back with the bottle, which was not what we ordered. It was upgraded version of what we order. We confirmed that this is the $50 bottle we ordered. He had to go back to sub manager, he came back with "attitude", asking what made us think this is different from what we order. They are French, know about wine. It was actually better wine than $50 bottle we ordered, so we took it.

But they had to confirm with several people so wine did not come until our main course comes in. Yes, it took over 30 min to get a bottle of wine.

I ordered 10 oz of filet, two others ordered rib eye of 24 oz with bone. Mine came, pretty big size. Theirs, looked like they each got 5 oz. Bone was put on the side, should weight less than 4 oz. So, easy math. They should get about 10 oz of meat each, should be "about" the same size of my 10 oz filet.

It was SO obviously, we were curious to see what this is about, not angry, just asked the sub manager. This 30 something, short, white guy, said:

"Why would you split the rib-eye", meaning, you guys are so cheap you don't want to order one per person?

It DID not answer our question.

He also said, maybe mine was 14 oz by mistake, so I got "lucky". True, true story. So what are we complaining? that was his attitude. We got angry at that point, asked to General Manager to come.

He was, confused because such thing, even in crappy restaurant, should not happen.

He asked us, how they can make this up. At that point, my filet was cold, we just wanted to get he hell out of the restaurant, so there was no need for them to bring new dishes, or give us extra bottle,

We asked for check, after making sure not to charge my filet which I did not touch. Check came, charged for half of the crappy rib-eye, bottle of wine, and half of salad, half of appetizer, for the "ANGRY, unpleasant, most rude, non-appetizing experience" we still had to pay over $100. No tip, of course.

If you wanna waste money, give it to charity please, NOT go there, not to be "disrespected and treated as crap".

• Pros: NONE
• Cons: Worst service

07/10/09

Great Experience

by metslider

I organized a dinner to send one of my buddies off to India for a 2 year work stint. It was a last minute deal and we planned on 8-10 guys showing up. He wanted to do steak. We have all eaten at most of the top steak joints in NYC. I had never been to the Strip House but had heard good things from colleagues. I decided to make a reservation for 10 the day before. We were able to get that reservation and the girl on the phone was very nice. Later I started reading these reviews of how bad the service is. I could not have found that to be more from the truth. The host was very nice. We wound up with 8 people(I had called and changed the reservation to 8) The first table they seated us at was against the wall and a bit cramped for 8 big guys. They had no problem moving us to a table in the center of the room that let us spread out a bit more.

I also read that the service was rushed. We walked in at 7 for out 7pm reservation. We were missing one guy. They told us to take our time and just let them know when we wanted to be seated. After 15 min we told them we were ready and would wait for the last guy at the table. We waited another 30 min or so and were not rushed along to order at all. After the apps there was a nice waiting period before the steaks came. The staff was very attentive and very courteous. I imagine maybe people feel like if they spend a lot of money on dinner they need to have someone wipe their chin, I dont know, but I do know that these guys did a great job.

As far as the food goes we had the seafood platter for the table. I would say the shell fish was average. The scallops were amazingly good. We also had the foie gras which may have been the best I ever had. I ordered some bacon and the tomato and mozzarella for the table as well. I had the bacon and it was pretty good.

For the mains everyone had the bone in strip but one guy who ordered the lamb. The strips were slightly overcooked but not outrageous. I knew from others to order the steak rarer then you normally would elsewhere. The quality of the steak was great. It had a great taste and was not just a piece of meat with butter on it.

As for the corkage policy, we brought 2 bottles of wine and were charged $15 per cork. It was not an issue at all. We also ordered more wine after we finished our two bottles.

All in all a great experience. I would recommend trying this place.

• Pros: food, atmosphere, service
• Cons: price

02/08/09

What happened?

by hatsukoo

Judging from good bread, salad and sides, I would think this place wants to do good food. So why were their meat so tough and flavorless? Both strip steak and rib steak were not properly aged, and not seasoned. Their steak sauce was like ketchup. Their sweet chili sauce was like a sweat and sour sauce from cheap Chinese take out.. Was it just an off night? I wonder....

• Pros: everything except steak
• Cons: steak