10/27/09

Genuinely home-made food in a pleasant atmosphere

by Food I love you

Amazing experience!!! I was over last Friday with few friends and everybody was really happy!! We reserved our table online (yes you can... although we had to wait about 10/15 minutes to be seated). Many "yummy" things in the menu, which our super-nice waiter explained to us almos item by item, Interesting wine list, many, many different wines but only Italian. The food is really great: we had the truffle pizza, whole wheat pasta, the "gnocco" bread with prosciutto, beef carpaccio, filet mignon with wine reduction and few other things I cannot recall right now. The staff is great, everybody seems on top ov everything, from the waiters to the bus boys, especially the manager, a big guy with a big warm smile, who was constantly checking about our "happiness" and make sure we were feeling at home. A delicious desserts trio (tiramisu', Italian Cheese Cake and the AMAZING nutella calzone) has been the triumphal end of our meal.

Thank you guys for this experience: great people, friendly/family atmosphere, very nice and friendly staff, great food and wine choice... and the price wasn't that bad.

I'll be back, for sure... I would suggest to reserve your table in advance, especially Friday and Saturday night.

• Pros: Delicious food, great staff, homey/cozy enviroment
• Cons: Very crowded over the week end

05/16/09

WORST SERVICE I'VE EVER HAD -- DO NOT DINE HERE

by rellybois

I went here for brunch with 3 people, and after 22 years of living and dining in New York City, I must say this was the worst service I've ever been subjected to in this city.

Although the service was extremely slow in an empty restaurant, that issue is to be expected at times. What was unforgivable was the rude, condescending and outright hostile attitude of everyone who works there -- even the busboy.

We waited 30 minutes in a near-empty restaurant to have our orders taken. One of us asked if he could get mushrooms in his omelet, and was told "No" with no explanation. When we got our food I asked for ketchup, and I was told that it was not possible. We were offered refills of our coffee cups (did not ask for them), but were charged for each one on the bill. When we asked about it, we were told by the hostess "This is not a diner" and that we should feel fortunate because they decided not to charge us for all the refills. Then came the real zinger: "But, if it's a huge awful problem for you, I guess we could take it off." What the hell is that?!? To top everything off, when we tried to pay we were condescendingly told that our cards were not acceptable and that they only take American Express.

All in all, the entire experience was uncomfortable and even hostile. A restaurant should never make the customer feel unwelcome and afraid to make even basic requests. The admittedly pretty good food was nowhere near good enough to justify the hostile, rude and disgusting treatment we received. And from the looks of other reviews, this behavior appears to be a trademark of Gnocco.

• Pros: Decent (but overpriced) food
• Cons: WORST SERVICE EVER, overpriced food, awful awful service

05/04/09

Leaving husband and running away with the waiter!!!

by CSMobileUser

A fantastic experience!! I went with a group of friends last night. We sat in the garden. The atmosphere was wonderful. The service was impeccable. We had amazing truffle pizza, pumpkin ravioli and wonderful fried artichokes. It was balanced perfectly by a Morellino Scansano wine our waiter suggested. I highly recommend Gnocco for the food, atmosphere and georgeous Italian waiters with dark eyes and accents from the old continent!! My favorite Italian restaurant in New York.