01/06/09

WORST delivery experience EVER in NYC

by anjanyc

The Organic Grill provided me with the WORST delivery/customer service I have ever experienced in 10 years of living in New York city.

First, when we ordered, the girl who took the order was extremely rude. Every word and phrase had attitude in her voice. For instance, her response to us asking about which kinds of pies they had (it wasn?t specified on the menu) was ?lots?. She then said the food would be there shortly.

So we wait?half hour, 45 minutes, hour. Finally we get a phone call from the delivery person saying they are lost. We keep telling him our address, but he doesn?t show up. We call the restaurant, the same girl answers. We tell her what happened, she says, ?well, I don?t have his phone number, there?s nothing I can do.? Finally, the delivery guy returns to the restaurant, and they send him out again.

This is followed by?more waiting. We get another phone call from him saying he is outside and buzzing us?but there is no one outside. He was at the wrong building. He comes upstairs, and we see the ticket?which has the WRONG address written. At this point it had been over an hour and a half since we ordered. I called back to tell them the ticket was written wrong, and this girl yells at me to ?GO PUT IT ON THE INTERNET? and hangs up on me! And then I notice on top of everything THEY MESSED UP THE ORDER. I call back and ask for the owner. The ?manager? won?t tell me who the owner is!

He asks me what I want, and I say I just want this girl to apologize, she shouldn?t be rude like that, especially since she was the one who screwed up the ticket that caused all this aggravation. His response was ?she?s not going to apologize.? I tell him I will fund out who the owner is and tell him the whole story, and he says that?s really ?petty?.

Do NOT go to the Organic Grill! And if you are the owner, get a new staff!

03/05/08

Great Food, Great Service, Great Price

by sersim25

I became one of the frequent diner members because I come here so often. The food has always been excellent and the service has always been good. I typically get this one guy server with a lip ring and I've never had any complaints about him. The portions are always a good size and the price is always fair. I guess the only problem is that the place is so small so there might be a wait to get seated. But if you're looking for some healthy eats, check this place out.

• Pros: Great food, great prices
• Cons: Really small place

02/19/08

Horrible service

by Setheriel

The food sounded very yummy but when I got my order my split pea soup was half cooked, still hard. It was pretty bad. I could hardly get the waitress, she was too busy talking to someone behind the counter. She barely paid attention to me.. I had no water, or napkins, it was just bad service.

My main meal was pretty good but for the quality of their staff I would not go there again.

• Pros: Decent main course
• Cons: horrible staff