W New York Union Square

Doesn't Recommend

chang21

Joined 8 years ago

Wherever whenever?. I moved from the W time square to the W union square during my business trip to be closer to downtown. Having been serviced by the excellent staff in Tm sq, I was really surprised to be greeted with snooty attitudes and unfriendly faces at this W. Their lack of interest in satisfying their clients is apparent. I only stayed for the convenient location.

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midgemini

Joined 10 years ago

If you love Union Square. If you spend most of your time 'downtown' while in New York, you could not find a better location than the W Union Square. Excellant subway access, and several great restaurants within a few blocks. The greenmarket is wonderful, especially on Saturday.

One word of caution....the closet is tiny! 3 drawers and about 15 inches of hanging space. Otherwise, the room is fine....very comfortable bed and linens, large desk area, overall it's very attractive. (Should be at this price)

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slhslh

Joined 9 years ago

Comfortable. My room during a recent stay here was incredibly comfortable but the room temperature was super cold inspite of my attempts to change the thermostat. The staff was very friendly and helpful. They even told me where to go jogging so that I could see the Statue of Liberty and told me about a great place to eat down the street that was open 24 hours. I wish my bed at home was as soft and fluffy as the bed at the W Hotel.

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bobbyct

Joined 10 years ago

Great Service. I can't remember meeting friendlier and more helpful staff anywhere. Everyone from the doorman, front desk and even a hotel mechanic that we ran into on the elevator was very nice and helpful. The room was very contemporary and surprisingly large ( by Manhattan standards). Great hotel bar. Just wish the bathroom for the lobby bar was more accessable. We usually stay at the Soho Grand but the W Union Square is now at the top of the list.

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tylerknowlton

Joined 10 years ago

All Image and No Substance. Reaks of trendy flimsiness, from the "cast" decked out in black, to the "cool" music playing in your room when you arrive.

My wife and I spent five nights there in the second largest room size, and they gave as a view of nothing at all.

Great place to be, though, if you are a twenty-something, single, with money to burn on image without substance.

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kaj22

Joined 10 years ago

The beds are heavenly. What a great experience staying at the W Union Square. All the staff/employees were friendly and helpful. the location couldn't be beat. It's only a block from the subway and just north of the Village area. It's a bit expensive for what you get which is the only negative thing I can think to say about this hotel but I would stay there again the next time I'm in the city. In the mornings on the weekend there would be a message on the voicemail with the weather forcast for the day. A very nice touch!!

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gothamfoodie

Joined 10 years ago

elegant, sleek and sophisticated. We absolutely loved our stay here. 'W' skips the huge grand lobby and the attitude of other boutique-style hotels and opts for a simply elegant foyer with beautiful finishes - tile, brushed metals, etc. and professional staff. We spent 3 days in the city but never left the 5 block radius of the W Union Sq. Sleeping in their completely soundproof rooms (rare in NY even at the $$$$ places) with luxurious furnishings and amazing beds and linens, and their design-magazine-worthy bathrooms, we didn't want to leave. The union sq market is right in front of the hotel, and countless great restaurants, bars and shopping are a quick walk. You will not be disappointed in this place!!

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Seektravel

Joined 11 years ago

Heavenly beds. I stayed here for 3 nights over Fourth of July weekend and I can not wait to go back. The beds at W hotels are heavenly. The service during our stay was outstanding. The restaurant "Olives" was fabulous. And the Underbar for a drink is a must.

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smess

Joined 11 years ago

F A B O L A !. The customer service and unusual agreeability of all personnel from front desk to room service -

IS: Fabola!

Isaac Polanco [sp?] had terrific listening skills.

Not to mention great sense of humor.

Without ever meeting or speaking before - he advised, guided and took seriously my request about "gift etiquette" when apologizing to one's own clients/relatives [from Las Vegas] when . . .

horror of horrors - I found myself having to apologize for having [of all things]

ANTS IN MY APARTMENT !

I had to move them fast.

Isaac took care of everything. From security to how one apologizes for having ants. . .

what does one send?

However,

I am only giving them a 9 rating because the current rainfall was beyond his ability to alter, fix, repair or stop in anyway. One only has so much control.

Thank you Isaac who ever you are.

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dhdruyff

Joined 11 years ago

luxe, comfy and great concierge. My husband and I make a trip here every couple of months and have never had a bad experience. We especially love Lorraine, the concierge, who has always been incredibly helpful and friendly. We wouldn't stay anywhere else - we've tried and we were never as happy as we are at the W.