300 E 54th St, New York, NY | Directions 1002240.757203 -73.966486
Neighborhoods: Midtown, Midtown East (Turtle Bay), Midtown East
Wonderful Service – Since Royal Way was voted the best limo in NYC, I decided to use them for my latest event. I have to say that I was extremely pleased with the service. The drive was on time, and the limo was absolutely beautiful. The customer service I received was outstanding. I will continue to use Royal Way Limo for all my future needs.
How did this get on the top places? – Extrememly rude and not helpful at all. I attempted to get a few quotes for one of my brides and the gentlemen made it more complicated than it should be and spoke to me like I didn't have a clue in the world!! This should be taken off as a top place.
HORRIBLE service! – I'm not quite sure how this service was voted Best in NY. They were so rude on the phone when I called to inquire about making a reservation for a corporat event that I had to hang up the phone on them! When the customer service representative picked up my call, he was totally uncaring right off the bat and made it seem like I was inconveniencing him by calling to GIVE HIM LOTS OF BUSINESS! When I specified where my pick-up and drop-off location was, he kept insisting that they were too far apart to get everyone there on time, even though I had a map proving that they were two blocks away from each other. After about ten minutes of him telling me that I was wrong because he "was a driver" I hung up the phone on him. I have never been treated so poorly by ANY customer service rep. before! If they were that rude on the phone, I can't imagine what kinds of disasters would have taken place if we had hired them.
Thank You for the absolutely wonderful service! – I just have to say Thank You for the absolutely wonderful service and for adding that extra special touch to our first trip to New York. From the moment I made the reservation, the receptionist was nothing but courteous, friendly and inviting. When we arrived in NY our experience could have become a disaster because of problems with the airline, but Al took care of them and helped us to feel welcome. Our driver, Teddy, was friendly, professional, fun, respectful, and understanding all at the same time. The Royal Way Limo experience kicked off our vacation in style. I am telling everyone and anyone that when they travel to New York to call Royal Way Limo and no one else.
Thank you thank you thank you from a very grateful family!
Editorial Review by Citysearch Editors – Wedding package includes complimentary champagne, "Just Married" sign and red carpet. Tuxedo-clad chauffer can arrive in stretch or H2 limo.
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