W New York - Times Square

1567 Broadway (47th Street)
NY, NY 10036 40.75911 -73.98518

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Neighborhoods: Theater District - Times Square, Midtown

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Last updated 1.12.12

Category:

Hotels & Motels, Luxury Hotels, Weekend Getaway Hotels, Business Hotels, Family-Friendly Hotels, Lodging

Payment Methods:

Check, American Express, Carte Blanche, Diners Club, Discover, Visa, MasterCard

Lodging Special Features:

Pet-Friendly

Lodging Services:

Online Reservations

Editor's Tips

What People Are Saying About W New York - Times Square

Featured Review

Kara Zuaro

Contributor

The Scene – Enter through a glass-encased waterfall, and feel the chaos of the city drip away, as the elevator rises to the seventh-floor lobby. In the early evening, the bar is bustling with martini-sipping patrons in designer suits, and immense paper lanterns shed cinematic lighting on the scene. The svelte, black-clad concierge looks as though he's manning the entrance of a private party--a room reservation puts you on the guest list. – – The Details – The hotel's restaurant and bar draw so many local patrons and visitors that you won't have to leave the building to…

Editor's Tips

Look Good:
The check-in area is too glamorous for your duffel bag and J.Lo-inspired sweatsuit. Break out your best luggage and dress to impress.
Save Money:
The TKTS booth, temporarily located in the Marriott Marquis down the block, offers discounted tickets to same-day performances both on and off Broadway.
The Extras:
For $25 per night plus a nonrefundable cleaning fee of $100, you can bring your dog with you. The hotel offers dog-walking and various grooming services.
ambiance
98.54999542236328% positive
  1. “The staff is very attentive and friendly, and the room was comfortable and spacious (by NYC standards).”
  2. “The staff was amazing and made my week there feel comfortable and safe.”
  3. “The location is great, and we found the staff to be helpful, especially T.J. the doorman who gave us a nice tour of the hotel.”
  4. “On the plus side: the beds are very comfortable.”
  5. “recently stayed in the urban suite and loved it , the room decor was great very contempory it even had a huge sterio with a cd changer”
  6. “We've stayed in many W's over the years now and the service in general is very good, but the service at this location was outstanding!”
  7. “Rooms were very comfortable.”
  8. “That's what really made my stay enjoyable, despite the location being in Time Square.”
  9. “Excellent atmosphere, great rooms, food and drinks.”
  10. “had a great room on the 46th floor with a great view!”
  11. “The bed was the most comfortable bed I've ever slept in!”
  12. “Everything about the hotel is sharp looking, with a real comfortable atmosphere.”
  13. “The Whiskey down below was fun.”
  14. “The decor is fabulous.”
  15. “They used to be great, they used to have fantastic customer service, it was a trendy, fun, new environment, filled with cool, down to earth staff members, their were fabulous spa treatments for myself and my associates until they apparently closed the spa”
  16. “always give W Hotels good marks for hip decor.”
  17. “the rooms offer incredible views and exceptional service.”
  18. “The service was impeccable however and you can't beat the location!”
  19. “Our corner room on the 47th floor was incredible, with a great view of Times Square.”
  20. “The location superb!”
  21. “however, u still have informal agents- not that polite, lousy housekeeping at times, although the views are really good on the high floors.”
  22. “The staff is great and our room had a great view.”
  23. “The bed was incredibly comfortable and the bathrooms very unique.”
drinks
75.0% positive
  1. “Amazing drinks at the "Livingroom Lounge" upstairs.”
  2. “The concierge conveniently booked us dinner reservations at Nyla (Brittney Spears place, which was awful), then we came back and went downstairs to the Wiskey bar and danced all night.”
  3. “We first got in the elevator and bumped into Usher, then met our friends on the seventh floor living room bar for pre-dinner drinks, which had a friendly upbeat crowd.”
  4. “will say that the bar service was very poor and breakfast in the restaurant took to long.”
  5. “The bar scene in the lobby was excellant but my favorite was the wiskey which is in the basement and may I say one of the nicest clubs I have been to”
  6. “Excellent atmosphere, great rooms, food and drinks.”
  7. “The staff is terrific, extremely helpful and the hotel itself is incredibly stylish and a great place to either relax in it's incredible featherbeds or to meet a few friends for a drink in the Livingroom or The Whiskey.”
  8. “Though there was a rather dated deli sandwich in our mini bar (which actually gave us a light-hearted laugh)and Hooter's-like waitresses that didn't even know how to make a Cosmopolitan (shame on you), our stay was great!”
food quality
100.0% positive
  1. “Excellent atmosphere, great rooms, food and drinks.”
  2. “Though there was a rather dated deli sandwich in our mini bar (which actually gave us a light-hearted laugh)and Hooter's-like waitresses that didn't even know how to make a Cosmopolitan (shame on you), our stay was great!”
overall
100.0% positive
  1. “great new place”
  2. “great place to be seen”
  3. “The staff is terrific, extremely helpful and the hotel itself is incredibly stylish and a great place to either relax in it's incredible featherbeds or to meet a few friends for a drink in the Livingroom or The Whiskey.”
service
88.88999938964844% positive
  1. “The service was INCREDIBLE!”
  2. “The service was impeccable however and you can't beat the location!”
  3. “The staff is great and our room had a great view.”
  4. “It has the same furniture it had years ago, their 'water room entrance', or whatever it's called has been turned off more then half of the times i've been there which is at least 15, the people at the front desk are not as helpful as they think they are”
  5. “The room was incredible as was the entire staff.”
  6. “They used to be great, they used to have fantastic customer service, it was a trendy, fun, new environment, filled with cool, down to earth staff members, their were fabulous spa treatments for myself and my associates until they apparently closed the spa”
  7. “The staff is very attentive and friendly, and the room was comfortable and spacious (by NYC standards).”
  8. “The concierge was friendly after he gave me his disertation on how he invented the practice of having a concierge set up hotel clients with a social itinerary.”
  9. “am neutral to the value since usually my stay is at the company's expense, but this hotel has the best customer service from all of my past experiences.”
  10. “Though there was a rather dated deli sandwich in our mini bar (which actually gave us a light-hearted laugh)and Hooter's-like waitresses that didn't even know how to make a Cosmopolitan (shame on you), our stay was great!”
  11. “Food at Blue Fin was great with a professional staff.”
  12. “The service here is incredible.”
  13. “The service was great!”
  14. “the rooms offer incredible views and exceptional service.”
  15. “Thanks again to all the friendly staff!”
  16. “there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun.”
  17. “The only con is that the room service is a bit expensive.”
  18. “We've stayed in many W's over the years now and the service in general is very good, but the service at this location was outstanding!”
  19. “Nothing is perfect, but one episode of "Sex in the City" to class up the waitresses and a Bartender's Guide and this place would be almost flawless!”
  20. “The location is great, and we found the staff to be helpful, especially T.J. the doorman who gave us a nice tour of the hotel.”
  21. “will say that the bar service was very poor and breakfast in the restaurant took to long.”
  22. “My suite was perfect, the service outstanding and the overall environment was pleasing.”
  23. “Great customer service!”
  24. “This hotel had excellent service and provided excelllent customer service as well.”
  25. “We first got in the elevator and bumped into Usher, then met our friends on the seventh floor living room bar for pre-dinner drinks, which had a friendly upbeat crowd.”
  26. “We also noticed that we never hear the housekeeping staff, but the rooms are always clean.”
  27. “GREAT customer service”
  28. “The staff was amazing and made my week there feel comfortable and safe.”
  29. “The staff is terrific, extremely helpful and the hotel itself is incredibly stylish and a great place to either relax in it's incredible featherbeds or to meet a few friends for a drink in the Livingroom or The Whiskey.”
  30. “The people that helped us all weekend were friendly, remembered all of our names, and were willing to accomodate our every need.”
  31. “The customer service was INCREDIBLE, the best I've ever had at a hotel!”
  32. “The service was impecible and EVERY person we dealt with in the hotel must have been heavily trained in excellent customer service.”
  33. “Everyone on staff is friendly, kind, and ready to meet your every need with a smile.”
value
50.0% positive
  1. “recently stayed in the urban suite and loved it , the room decor was great very contempory it even had a huge sterio with a cd changer”
  2. “am neutral to the value since usually my stay is at the company's expense, but this hotel has the best customer service from all of my past experiences.”
  3. “Drinks were expensive but very good.”
  4. “The only con is that the room service is a bit expensive.”
wait time
0.0% positive
  1. “will say that the bar service was very poor and breakfast in the restaurant took to long.”
5 Star Rating: Highly Recommended

11/16/11

Global Travel Solutions Rated # 1

by i love to travel at Citysearch

Global Travel Solutions help me to discover whole new world when it comes to travel,i can get the best price and have a good time doing it,staying at the best places,A big Thank You to Tim who showed us the program Rated Excellent Worth every penny.

The W was a beatifull place ! funwithgts dot com

5 Star Rating: Highly Recommended

02/19/11

Great Htel BUT...

Contributor at Citysearch

It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!

4 Star Rating: Recommended

02/08/10

Typical W Hotel

by SienaStar at Citysearch

I always give W Hotels good marks for hip decor. I've generally had good experiences at most of them. The one drawback I'd say that is a pretty serious one for the business traveler is that rooms are sexier rather than actually usefully or comfortably laid out. So lighting for instance is always an issue - there is usually not enough. Comfortable seating also is a problem - I like to work in a really good armchair. The bathroom at my NY W was so dark I could barely see a thing and was practically reduced to asking the room service guy if my makeup looked ok.

The other issue with the W Times Square is both a strength and a drawback. You are truly in the middle of NYC - which can be really cool. On the other hand, you are in the middle of all the tourists who come here also. And while I enjoy being a tourist, it can make rushing to business meetings a challenge. Still, I love NYC and love the W for its looks.

  • Pros: Convenient location
  • Cons: You are in middle of Times Square
4 Star Rating: Recommended

11/30/09

It's Time Square But Still the W Experience

by Maxine Power at Citysearch

Location is a pro and con. It's in Times Square so convenient to everything but it is Times Square so prepare to deal with the crazy foot traffic and loads of tourists.

  • Pros: Location, good bars
  • Cons: Location (Times Square)
5 Star Rating: Highly Recommended

06/15/09

W is for "Wonderful"

by djpiglet at Citysearch

We were a little hesitant about making a reservation at this hotel because of some of the other reviews, but we were very pleasantly surprised. We had a wonderful time at the W Times Square . Our room was beautiful and it looked like it had just been renovated! The little chocolates that were left in the room everyday was a very nice touch, along with the note from the General Manager on our first day. We also noticed that we never hear the housekeeping staff, but the rooms are always clean.

Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay.

There was one staff member in particular who helped to make our stay extra memorable. Gil (I think one of the security staff?) was especially helpful and went out of his way to make our stay more special. We felt like VIPs in the hotel and also that we had a friend who would take care of us. We've stayed in many W's over the years now and the service in general is very good, but the service at this location was outstanding!

We couldn't have asked for a more perfect stay.

  • Pros: Location, staff, quality of rooms and common area, luxurious
  • Cons: Nothing really

The Details on W New York - Times Square

Place Categories:

  • incredible customer service
  • big living room
  • highly recommend w hotel
  • very comfortable feather bed
  • great view
  • great stay
  • very helpful everyone
  • amazing first experience
  • amazing everything
  • not as helpful people
  • great new place
  • contemporary design
  • great drinks
  • love w
  • great location
  • favorite great amenities
  • dark room
  • comfortable atmosphere
  • nice wrapping
  • favorite spa
  • awesome concierge
  • great food
  • friendly staff
  • rude management
  • too overcrowded restaurant
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