11/05/09

WORST HAIRCUT EVER!

by jschwab

Went to the West Side location. Had appointment with stylist named Jason. Clearly and directly went through agreed upon length for the "trim", 1 and 1/2 inches. Left 4 inches shorter and looking terrible. Complete and utter disregard for my expectations. Complained to manager (Tim) who was just as terrible as Jason. In my 37 years have never had such a terrible experience. Wouldn't wish it on my worst enemy. How do they stay in business?

• Pros: NONE
• Cons: Don't listen. Lousy stylist and manager.

10/30/09

WORST EXPERIENCE EVER

by brjunior87

THIS IS BY FAR THE MOST PRETENTIOUS BUNCH OF REJECTS WHO THINK THEY ARE PART OF SOME SORT OF ARMY OF GREATNESS. MEANWHILE, THEY EXUDE A LACK OF CONFIDENCE, EXTREME LOSS OF CONTROL, AND POOR SENSE OF PROFESSIONALISM.

THE CUSTOMER SERVICE DOESNT SURPASS THAT OF A 2 MONTH OLD. DONT BOTHER GOING.

• Pros: NOTHING
• Cons: EVERYTHING

09/11/09

Amazing color experience

by veracityy

Kelly at the East Side location is a coloring genius. I went to her with the fakey, uneven, orange disaster that another stylist had left me with, and she turned it into cool, rich, natural-looking red hair. I've been searching for a regular stylist for years, and I think I've finally found her. Kelly treated me like a friend and made me look like a goddess. She listened to my concerns, reassured me, and took the situation completely in hand. She didn't even make me look at a single swatch -- she knew exactly what I wanted, and she delivered completely.

The only reason I'm giving the place four stars instead of five is that while Claudia was very nice and great to chat with, she was kind of clumsy and even got my hair caught in the hairdryer vent at one point -- yowch! Also I agree with another review, the front desk was a little tough -- I wound up waiting for quite a while to check out. They were very accommodating on the phone, though.

• Pros: A colorist who actually listens and delivers!
• Cons: Front desk and assistants seem a little absent-minded