Recommends

Suebell

Joined 3 years ago

A Superb Therapist!. Several weeks ago, I had an amazing massage from a therapist names Paula. It was a "side by side " as we were a couple and Paula gave one of the strongest massages ever. I walked out of there feeling like every muscle of my being was awakened! Just fabulous...

Not sure what her shifts or hours are there, but I strongly suggest that she be asked for as I will when I book again.

Recommends

LovelyL

Joined 3 years ago

Professionalism in Westchester. A few weeks ago I was going through some turmoil in my life. I decided to treat myself to a spa service. I wanted a massage and facial, however due to such short notice a massage was not available. The receptionist was so sweet and accommodating. I booked my facial with Jen D.

Immediately upon looking at my face she realized that my skin was irritated due to a stressful situation. I was impressed by that and explained that I was crying quite a bit lately.

She instantly told me that if I felt like I needed to cry while the facial was being performed that it was fine with her. She also asked me if I felt like talking about the situation. I thought I did not want to talk about it, but once I started I could not stop.

I just have to say that the facial I received was the most healing and rejuvenating services I have ever experienced. I felt a bit "lighter" leaving the spa.

Also, every staff member I came into contact with was so helpful, friendly and professional.

I will be coming back to Oasis sooner than later!

Doesn't Recommend

dpb24

Joined 3 years ago

Very Disappointed. Myself and other bridesmaids planned a Bachelorette Party here for our friend who was getting married. We booked the party room along with our services months in advance and were very excited for the event. We were exteremly disappointed for several reason's. First the spa had no heat so we had to walk around in bath robe's freezing our butts off. In my opinion we should have been called ahead of time and told about the condition's in the spa and should have been allowed to cancel our event if we felt that the cold was going to bother us. Secondly we had reserved a "party" room at $25 a girl and were not allowed to use it until after everyone's service was complete. So girls were forced to sit around the spa until the room opened up. Also we were only given Snapples, wraps and a cheese platter. We weren't even offered bottled water!! We expressed our concerns to the owner who than responded by handing us a $50.00 dollar off coupon if we spend $500.00 or more. Really!!! I feel that other girls who are thinking about hosting a party here should know that the party room is not worth the price you pay and the people who work there can be very RUDE!

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iloverock

Joined 3 years ago

I agree. Customer Service is sorely lacking!. My boyfriend, offered to purchase a massage appointment for his visiting mother and sister. I chose Oasis because I had been to there former Union Square location and I didn't want to take the time to research. I made the appointments via phone. My boyfriend gets on the phone to confirm the use of his credit card for the gift certificates. We make it clear that these appointments were a gift to his family and they should not be expected to pay for anything. Oasis said they would fax over an authorization form for my boyfriend to sign and fax back. Well, hours later that didn't happened. I called again. They said I could write an email detailing everything. I did. I followed up. They said everything was okay. I asked them to run the card and get payment out of the way. They said they would fax over a receipt. They didn't. I called and they said they were very busy and the receipt would be given to the client. I explained that was unacceptable. At this point I wanted to cancel, but the family already were told and given the address. I didn't want to disappoint so I told the family to get the receipt. Well, on the day of the appointment my boyfriend gets a frantic call from his mother stating that the card was declined. Turns out the card wasn't declined for lack of funds, but because the receptionist keep entering a wrong digit. Too much stress for an overpriced massage

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Steve55

Joined 3 years ago

Great Customer Servce. My name is Steve and this past Saturday I sent my girlfriend Samantha

and 11 of her Friends to your Spa for a relaxation day and NYC Spa

experience for her Birthday.. My good friend Stephanie helped me

coordinate the event, and basically handled all dealings with you

guys. Stephanie only had very good things to say about Heather, and

that was appreciated.

My impression of your spa and the experience that your guests are able

to enjoy was stellar. I wanted to personally add how sweet and

helpful Heather was during the finalization of appointments, and

payment. Heather truly displayed great customer service and will

definitely be the person who I would want to deal with again. Oasis

made Samantha and her party feel wonderful, and I wanted to thank you

personally for accommodating such a large party. Lastly, and most

importantly wanted to thank you for helping me give Samantha a 25th

Birthday she will never forget.

Recommends

huff1823

Joined 3 years ago

Amazing Spa- Great Massages. Have gone to Oasis twice and received a mobile massage from them- they are truly amazing massage therapists and the owner Bruce is great!

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tleifer1

Joined 4 years ago

Facial Expertise! Clears your skin and gives you that glow!. Are you stressed and it shows on your face? Oasis Day Spa gives you facials which clean your skin, taking away the dead skin, clearing your acne and repeatedly within two days your skin is clear and radiant again! The sensitive skin facial with oatmeal mask is the secret to the head turning glowing face of your friends and colleagues! If you have a big weekend ahead, it is worth going to Oasis right before the weekend to make your face look radiant!

Recommends

sexyshutterbug

Joined 4 years ago

great place to relax and unwind. the body wrap was by far the best service I received

Recommends

Hakuisuke

Joined 4 years ago

Great facials. I've been going to Oasis for a few years and have seen a couple different aestheticians for facials. I must say that Evelyn is by far the best. Not only does my skin look absolutely amazing after I see her, but she always has honest and helpful advice about how to improve the condition of my skin at home. Not to mention, her facial is more relaxing and therapeutic than any massage I've ever had at Oasis or elsewhere. I wish I could go once a month!

Recommends

chrislund

Joined 4 years ago

Just wonderful!. My sister and I took advantage of every Spa Week special we could manage, and went to 7 spa's in the span of a week and half. Oasis was one of the 2 spa's that actually felt like a REAL spa experience (the other one was Clay Spa on 14th). Even tho the place was completely packed, we didn't feel rushed, the facilities were pristine, and the staff was professional and courteous. We wanted to take advantage of every offer, so I had a massage and a body wrap, and my sister had a facial and a massage. We were there for literally half a day and nobody rushed us out. Our treatments were done in full without a minute less. Hala is THE BEST, you have to get your body treatments at Oasis with HALA! I've never had a body wrap before and she just made it sooooooo relaxing and I was just in heaven. I talked to another customer in the relaxation lounge in between treatments and they said I should come during the week when the place isn't so crowded and I will definitely do that especially when they have weekly specials. Good job Oasis!