terrible service. Why go somewhere nice if the service makes it a low-class establishment? The service was so out of line in many ways: picking on my friends for not being in their "class" and/or PHYSICALLY FIGHTING with them for absolutely NO REASON! DO NOT GO TO BUTTER! TERRIBLE! BAD!!!! BOOO! If you have morals, values, and are a good person with a heart: DO NOT GO HERE!
Blegh - Nice Decor, but the Food was Mediocre at Best. With a small group of 3, we had dinner during restaurant week and left disappointed. Butter had been well publicized in the media, so we thought we would give it a try. Walking in, the decor is quite lovely (modern, clean lines, candles everywhere) and the dining room was a good large size... but when it came to purpose of a restaurant - eating - the food was bland and blegh. While the wine list was vast and service decent, the portion sizes and quality of food was subpar. There was no flavoring in any of our small sized entrees and the desserts were just okay. Butter has a lot of hype, but not much else.
Our experience at Butter was extremely uneven and, on balance, disappointing. The food was generally terrific, but overshadowed by bad and slow service, unfortunately located table and noise.
My husband and I have wanted to try this restaurant for a while and came on a Wednesday night during restaurant week. The décor was lovely, although a bit run-down in places upon closer look. At 8:30 pm, the restaurant was full. We were seated promptly at a table toward the back of the room on the first floor, where six tables were placed together in the middle of the room at an extremely uncomfortable distance of maybe 3 inches from each other, in a space that should not have been occupied by more than four tables. We were the unlucky couple seated at a middle table, with two other parties about 3 inches to our right and our left. In addition to having other diners so close to us, the dinning room was tunnel-shaped, with a vaulted ceiling, and the acoustics were terribly bad: the sound seemed to rise up, and it was not loud exactly, but somehow incredibly noisy.
Although the restaurant week menu was displayed by the restaurant’s entrance, the waiter did not bring it to the table, and we had to ask for it. Once he learned that we would be ordering from that menu, he took our order and did not speak to us again. For the remainder of the evening, we were taken care of by the other servers, who, I at first thought, were also badly trained and inattentive (my water glass went completely empty for a while) and seemed rushed. However, as the evening went on and the restaurant started emptying, the servers became friendlier and more attentive, which made me think that the restaurant was simply understaffed.
The couple at a table next to us ordered from a regular menu, and it was interesting to observe the differences in service. For instance, they received a small amuse-bouches from the chef, while we did not. I found it not offensive so much, as laughable: really, an incremental cost of an amuse-bouches was worth to this restaurant alienating potential patrons who came to try its restaurant week menu? Another difference was that the regular-menu table was offered some bread while they were waiting for their meal, while we were not. To which I say again: really?
Our appetizers took a while to arrive, but when they did, both the shrimp with sweetbreads and the charcuterie plate were excellent. Then came the 45-minute wait for the main course. After about 35 minutes, one of the servers ran by to tell us that our entrees were coming out shortly, and about 10 minutes later, indeed they did.
My duck confit was terrific, but barely warm. It sat outside in the kitchen somewhere for so long that a thin, dry film formed over the jus, and the top of the meat became sticky and hard. At that point I was famished and dared not send the dish back for the fear of another long wait. Even cold, I could tell how well-prepared it was. My husband’s salmon was nothing short of phenomenal.
After the main course, the dessert came fairly quickly. The raspberry beignets (really, jelly doughnuts) were lovely. The one culinary disappointment of the evening was the sour cream-based chocolate cake. I do not know whether it was intended to be served warm, but it arrived room temperature, was a bit hard and simply unimpressive. We were not asked whether we wanted any coffee or tea with our dessert, which, in the end, was for the best, because we could not wait to leave.
Despite outstanding food, this was an uncomfortable and disappointing dining experience (and I am willing put up with A LOT for good food). We will not be going back to Butter and I would not recommend this restaurant to others.
Butter was FABULOUS!!
I went here after seeing it on Gossip Girl. It's very trendy and upscale. Food was great and drinks were just as good. Our server was amazing, very friendly and knowledgeable about the menu. I LOVED the ambience and decor. You must visit the bathrooms. They are fabulous and each one is different (I checked them all out!).
I HIGHLY recommend Butter. It was a great experience. I felt like a celebrity!
Great. The atmosphere is a story on its own. Very classy and trendy place. The food was delicious with perfect portion sizes. Exceptional place for a night out. Service was friendly and attentive.
I never write reviews, but was compelled to do so in this case. We had planned my friend's 40th birthday party at Butter last Saturday. We had people flying in from the west coast and had spoken with Alex, the chef and William, the Manager on several occasions about the menu, etc.
When we arrived on Saturday, the host was extremely unfriendly and rude. We ended up having 10 people instead of 15, and within 30 minutes of our reservation time, everyone was there. I went to let the host know, and he rudely said "Why dont you go back and count your guests?". I did and told him we would be 10 for the night. I then saw them give away our table in front of my eyes and we were told it would be 20 minutes before we could get our table.
2 hours later we were seated. I wish they had just told us to leave - it would have been better. By the time we ate, no one was hungry, people had been drinking for 2 hours, and other guests had arrived and been downstairs on their own for at least 1 hour.
It completely ruined my friend's birthday. It was incredibly upsetting, especially when the Manager offered us shots as compensation for waiting for the table.
By the time we finished dinner, the music downstairs was winding down, so we had to leave and in the process half the group dispersed.
I have never had such appalling treatment by any restaurant. I would never recommend this place to anyone. In this economy, they are sadly mistaken if they think they can treat people like this.
I have since spoken with the chef and manager and they have apologized, but its too little, too late. They still insist that it was our fault for reducing our party and assembling them 30 minutes late. Even so, for a special occasion such as this, and spending well over $2000 at their restaurant, they should have treated us better.
Dont go here.
Cool bar scene, beautiful people, thats about it. The drinks are yummy, Bar is cool, saw several model-est looking people hanging out and the restaurant does have lots of fun funky looking people dining there but at its core the space is only a little better than average, the food is average, not worth the price. But I recommend for drinks
Hip Hop with your Filet Mingnon?. Overall one of our most interactive dining experiences. The food was amazing, portion size was a bit small but reasonable. The waitress was very attentive when present. It was required that we order our appetizer with the entrees. A DJ in a restaurant is a very different concept but the music was surprisingly good and contemporary but a bit too loud. Very hip ambiance with a very native feel. We felt like we were in a giant Mayan hut with a cool DJ. We recommend that when in NY you give this place a try. It a good idea to call for reservations.
Unworthy service, half-worthy food.. We attended dinner at Butter on Feb 12. We had Butter's Charcoutrie plate as an appetizer, mushroom ravioli entre and the seared beef entre. The seared beef was delicious but the others were lackluster at best. Butter's service was the real killer. Our server "J...." waited on us like second-hand diners. Among his notable transgressions: forgot to check in when the main course was served; failed to refill our drinks; lost track of our progress (didn?t know if were at dinner or dessert); forgot to take our dessert order. Ultimately, we became so disenchanted with the egregious wait for our server, we skipped out on dessert. It would be easy to dismiss these problems if it was just because our server was overworked but ours was observably TOO busy sucking up to big-ticket tables. It amazes me that service like this can survive in the current economy. I certainly won't support it again
Great service!!!. I visited Butter Friday January 29, to experiment their restaurant week menu. From the very start i was greeted by a lovely hostess. We decided to seat at the bar and check out their cocktails and wine list, and I was welcomed by a beautiful brunette friendly bartender, who explained their cocktails and was able to explain the wines in great detail.(SO HARD TO FIND THESE DAYS) Our table took a little while so we decided to eat at the bar, it was the best decision the dishes were amazing, and the bottle of wine the bartender sugested was a great pick. Overall the staff was very friendly, the service at the bar was great and the diversity in the dishes offered for restaurant week would definitely make want to come back.
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