626 10th Ave, New York, NY | Directions 1003640.761008 -73.994529
Comically bad service – I just wanted to add to the number of reviews that accurately describe the service at Hello Berlin as deplorable. Upon arriving, I wandered through the empty restaurant for a good five minutes before a waitress finally approached me in a accusatory fashion. When my friend arrived, we grabbed some menus from inside after being ignored for another 10-15 minutes. When the waitress finally arrived, she was in turn listless, pushy, and generally unpleasant. The food and beer, while more or less fine, was overpriced and hardly worth the wait. The piece de resistance came when the waitstaff asked us to move inside so they could clean up the outdoor area, under the pretense that inside was somehow preferable.
All in all, a negative experience and best avoided. A far better bet is Lederhosen (Grove and Bleecker, near the Christopher Street stop on the 1 line), where the food is better, the beer colder, and the wait staff far warmer. I would only recommend Hello Berlin if you find the prospect of hopelessly incompetent people working in the service industry remotely entertaining (which it admittedly was).
Editorial Review by Marcella Veneziale – Meat-lovers praise the wursts at this authentic German beer garden, but they serve a variety of traditional fish dishes as well.
TERRIBLE SERVICE! – 6/17/07
We asked for our tab three times and then found our waiter drinking a beer in the front lounge. Every other table was complaining and our waiter told us, "go ahead, complain." The hostess told us there was no manger on Sunday nights and that, "help is hard to come by." Believe me, NO HELP is better than what this guy offered. AVOID THIS PLACE UNTIL THEY CAN GUARENTEE BETTER SERVICE!!!!!!!!!
Not bad, but could do better – Maybe my expectations for this place were a little too high or something because it definitely did not live up to the idea I had in my mind. I've been to lots of German restaurants and beerhalls before, and even though this wasn't too bad, it was probably the worst I've been to so far. I had two excellent types of Bratwurst, but that is as far as the compliments go. When we got there, the only open tables were out on the sidewalk, which was disappointing but I guess it was our fault for not getting there until 9. However, after about 10-15 minutes, we decided to sit and eat at the bar because we were not getting any service out there. I was surprised at how small the beer list actually was as compared to other German bars, but the beer that I got (Hofbrauhaus lager) was good. We tried to order potato pancakes, but were told they were out of them. Somehow they were able to make German potato fries though. I'm still trying to figure out how they were able to make fries out of potatoes, but couldn't shred them and fry them into pancakes as well. How do you not serve potato pancakes at a German restaurant?? We were assured that the fries were just as crispy, but they were definitely not. The complete worst aspect of the night though was the music. When we sat down, I instantly heard "If You Had My Love" by Jennifer Lopez, only to be followed by "Gettin' Jiggy Wit It" by Will Smith. While I'm not making judgements as to the type of music people listen to, those are the LAST songs I want to hear at a German restaurant. Anyway, this place might be good if you happen to be in the neighborhood anyway, but if you are going there specifically to go to a German restaurant or beergarden, there are definitely better choices in the city. Loreley in the L.E.S. is very good, as well as Nurnberger Bierhaus in Staten Island if you're feeling adventurous.
You get what you pay for: Cheap German Food in Hell's Kitchen that arrives...that same evening – A word about the service on a Friday night: perfunctory. Some more words: I do realize outstanding service can make dining out a transporting and memorable experience. But sometimes you just want to eat and you really don't want to hear in exhaustive detail about how lovingly your organic lamb was treated before being slaughtered.
Ours was a small group of four and everyone was satisfied with their meals and the beer was good (though getting a pitcher was no great bargain). Yes, the waitress did abscond with the empty pitcher without asking if we wanted another (we did). But, everyone's order was taken, everything arrived and we didn't wait overly long on anything. And we did get that second pitcher AND she figured out to ask if we wanted a third. The Goulash is perfect comfort food, highly recommended AND a great price, as was everything. Atmosphere was a too-brightly-lit German beer garden kitch motif, and that was the in doors. So definitely should not count among the reasons to go. So a qualified recommendation: Keep your service (and decor) expectations in check and I think it's a great place if you're a local and trapped in the theater district; it's worth walking over to Tenth for and getting away from the touristy parts.
its all about the beer and sausages – The service might not be the best in town but the beer and sausages are. This is not a high end place with super attentive waiters but a simple bar where you come to drink a pint or two. If you dont have high expectations about the service but high ones about the quality of food, you'll be satisfied with your visit.
Must be Hallo EAST Berlin because the service is about as good as a communist bread line – The food and beer at this place are ok. I've been there twice. I thought the first time I went, that the horrible service was a fluke, but my last experience today has convinced me to avoid this place. Rude Mexican guys cooking up the sausages and a German waiter/barkeep that could care less if there are customers there, make the dining experience there one of the worst I've had in NYC, and that's saying something. There wasn't a soul at this place, yet no one felt like the only two people dining there were worth any attention. The waiter showed up but promptly walked by us to chat with a friend. Two thumbs down. Avoid this place if you want to dine and avoid this shameful service.
hallo service? – We all met up at Hallo Berlin for a friend's birthday. There were about eight of us sitting at the back table. Beer was delicious. Can't go wrong with beer. Oddly, our orders were taken and about half of us got our beers and food and the other half was simply ignored. Eventually we just paid the bill and left without waiting for the other half of our party's order so that we could find somewhere that had service. Hallooooooo.
unacceptable service, good beer – we tried Hallo Berlin on a Saturday evening and sat outside. The restaurant was empty and the waiter came pretty quickly. We ordered beer and food. There were flies everywhere. The waiter walked away after taking only half the orders and we had to call him back. Then we had to ask about the drink order when one person's beer never appeared. We ordered several dishes that never arrived and so I asked the waitress about it and was told we never ordered it! Seriously doubt I'll go back.
Hallo Beer Good Bye Service – An odd combination: Great beer variety, awful service, fun next-table neighbors.
Among the oddities of the night was the menu which listed a different car with each food item. The relationship of the car to the food item was not clear. Ai and I ordered two different items that were supposed to come with different side dishes (cheese, red cabbage, sour kraut, onions, mustard). We both got the exact same sausage: no cabbage, no sour kraut, no onions, no mustard. Because we complained, our hostile waitress brought us the sides separately, a little sour kraut and cabbage on a plate. Ai said she thinks the problem was we didn't order by car model.
The waitress was hostile and incompetent. Though she did give us a discount when we complained. Our first order was potato pancakes. We waited, assuming that they had to mix the batter and fry the pancakes. then we waited, assuming they had to slice, chop, cut and dry the potatoes to make the mix that made the batter. Then we waited, figuring out they had to grow the potatoes, before they sliced, chopped and cut.
Our neighbors at the next table were friendly enough, though. Natives and visitors from Raleigh NC. Nice conversation. Maybe we'll see them again... but we won't see this bar again.
--Drink Club is a roving group of NYC drinkers.
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