07/03/08

Warm and inviting restaurant

by 2627

I have been frequenting Henry's for about 2 years and just love it. The service is so attentive and warm. Each server brings a unique characteristic. They are not stuffy and stuck-up like most NYC restaurants. They take the time to get to know you. Your experience really starts right when you walk in with the door staff. They always welcome you with open arms and try to accommodate you as soon as possible. I know it is not a fluke for the servers to be so kind. Henry's is on to something when it comes to service. As for the food it is quite pricey however it is SO good. If you are ever at the restaurant when they are serving their soft shell crabs; order them fast. They are usually sold out later at night. I highly suggest this restaurant if you are visiting the "upper upper" West Side.

• Pros: Service, Bartenders, Food
• Cons: Music can be a bit too loud

05/25/08

THE Worst Customer Service EVER!

by goldenpig

Let me begin by saying that 4 of us are in the restaurant business, so we have sympathy for the service industry and have a high level of tolerance for things that could happen. Last night, Friday, coming with a large group, 40-45 people. We had a reservation and tables were set up in the far end of the restaurant. Our group was one of the first to arrive, 4 adults & 2 young children. Seated promptly, our server took our drink orders and we gave our food orders since it was getting late. It took 15-20 minutes for 3 glasses of wine, and a cocktail to be served. Another half an hour later, we asked our server about our food and her response was that she had to wait for the rest of the table. That's almost 50 minutes later; 2 adults had just arrived and sat at the table and there were still 2 empty seats. I don't know when they thought it would be appropriate to serve the food, especially since no one cared to ask if anyone else was coming. About 10 mins later, they served the children their food. Another 10 mins passed we asked the person who appeared to be the floor manager about our food, she quickly said the food will be out soon; I guess she felt the 6 & 5 year olds were going to finish their meals and jump in cab home themselves. At the same time, someone at our table asked for a drink, she took the order & hurried away, never asking anyone else if they wanted anything, which would have been nice since we were still waiting for our food. At about 11:30 pm, we asked the server to split our check since we were leaving before the others, she returned with a check for the entire table. Really? additionally, only after our 3rd complaint did the server apologize. I guess 45 customers were not important for the management. Just when we thought it couldn't be any worse, they had the audacity to add a 20 % gratuity to the check. Gratuity is defined as: A FAVOR or GIFT, usually in the form of money, given in RETURN FOR SERVICE. I don't know what else to say.

• Pros: Decor, Good variety of wine
• Cons: Horrible service

03/25/08

Great dinner, service, atmosphere

by MamaToots

Quickly looking for a restaurant in the area and stumbled in on Henry's. Billy was so attentive. The food was well prepared, drinks were great (the bartender knows his stuff) and we had an excellent evening. Will be sure to return next time we are in town. I hear they have a great brunch so expect to try that.