“Friendly and helpful staff (great for when you need good recommendations), huge selection of indies, gay/les, docs and everything else.”
“This is my favorite store in NYC!”
“The owners and staff are so funny and give the best recommendations.”
“Their prices are Excellent!”
Warning - Don't give them your credit / debit card info!.
"We Deliver" Videos has a good selection of movies and the staff is helpful and knowledgeable, but once they have your card information, they will not delete it from their system and will use it to help themselves to your money whenever they feel like it.
I had their plan to pay for 5 or 10 rentals in advance and found out that, when I got low on credits, they would just charge me for another five or ten rentals without asking. So I asked them to remove my debit card information from their system. They said they had deleted it and even showed me a computer screen with blanks where the information had supposedly been deleted. Afterwards, I still rented from them but always paid in cash.
Six months later, I returned a couple of movies a day late. Before I could go back in to the shop to pay the late fee, I found that they had deducted the fee from my debit card without my permission. They have a right to have a late fee policy, but don't have a right to make transactions from my bank account without my permission. Be warned!
Also, don't let the name fool you, unless you live in a building with a doorman, they probably won't deliver videos to you. I tried calling on several occasions to schedule a pick up or delivery and never once succeeded in getting through to them.
A Rarity Anymore In NYC. Call me old fashioned, but I don't subscribe to Netflix and I still like the process of walking through a video store to select a movie to rent. My options to do this are incredibly limited these days, so I'm grateful that We Deliver Videos is so close. For such a small place, they have a very good selection of DVDs (BlueRay too) and a knowledgeable and friendly staff waiting to help you make your decisions. You can sign up for a membership if you have them deliver to your door (an enticing option, but I opted for one-off rentals), and one Tuesdays they have a special - rent one, get one free. We Deliver Videos is not a new concept by any means, but these days it is a rarity and I appreciate it.
You must check this place out!.
My Favorite Store in NYC!!!!
Their prices are Excellent! They kick-ed the price gougers at BLOCKBUSTER off the BLOCK!
Their service is Excellent! Their efficiency is an observation of excellence!
Excellent selections! They have plenty of new releases and all the classics!
Excellent clerks that are friendly and helpful!
Excellent! Excellent! Excellent! Excellent! Excellent !
Last words as an Upper East Sider - Much check it out!. I just moved to Brooklyn after living in the Upper East Side for the past five years. So as my last action as an Upper East Sider, I thought I would give it up to my favorite place in the neighborhood! We Deliver Videos has saved my life numerous times... movie wise at least. I used to love stopping in to to pick up movies and having an actual conversation about film or anything else for that matter with the employees. Everyone there is very knowledgeable and just generally awesome! They didn't only know me by name, but they knew my girlfriend as well... Which brings me back to my original life saving statement. I am a very forgetful person by nature, so if (when) I forgot to pick up my girlfriend's movie choices, all I had to do was call in and they would send them to my apartment! Free delivery... Love it. There's nothing like it in my new neighborhood... Do you guys deliver to BK?? If you live up there, you should check it out and see for yourself!
VERY BEST STORE IN NYC!!!!. This is my favorite store in NYC!!!!! The owners and staff are so funny and give the best recommendations. I?ve definitely put them to the test ?..I watch everything and sometimes I make them spend 20 minutes on me!! I know I?m selfish but that?s what I love in this place. They go above and beyond and then beyond again. I do use the free pick ups they offer but I personally like to go in (where they greet me by name by the way) to get my movies. I?m in this store at least 3 times a week even to just pop in to have a happy face say hello to me. When I first started renting there about 4 years ago I?d never been one to strike up a ransom conversation with a store I?d be in. But one day the girl behind the counter struck up a conversation with me about a show we both loved and then after that I started talking to the other owners and staff and they are all so nice, funny and have different taste then each other in movies. I know when I?m in the action mood to ask the Sunday guys, when I want an Indie film ask the blonde who works during the days and for the recs for most popular and best new releases I ask the owners on the weekend. I know I?m not alone in loving this store- I can?t tell you how many times I have been in this store where people are complimenting them on what great service they give. GREAT DVD SELECTION. THEY HAVE EVERYTHING!!! . I mean they give you FREE DELIVERY!!!!! HELLO?.delivery of a movie!! I just love NYC!! Will use them forever
Bad service, poor record keeping. Staff here is awful, I've been going for nearly two years since it?s the closest place to my apartment but it?s not worth saving time. This is the second time they have charged my credit card for a movie that has already been returned. The movie was placed in their return box a few days after it was rented and they have no record of it. The staff was rude to me on the phone. They told me 3 different returns dates - all when I was out of town - and then changed to say the movie was never returned. DVDs are normally scratched anyway so I canceled membership. There are better quality places in the neighborhood. Also, the ice cream has freezer burn.
Easy. I personally don't care for Time Warner's Movies on Demand. Could be the worst run company on the planet. I think DVD's look and sound better and you don't have to worry about a bad signal or freezing screens. However, who wants to run out and make that trip to Blockbuster - second worst run company on the planet. We Deliver Videos has a great selection, the price is right, and they deliver right to your apt. You can order right from their website, or call them. Best part is, they pick the movie up for you too.... free. It's great, highly recommend giving it a try.
Crazy selection, Nice Staff. I love 'We Deliver Videos' and though I'm moving soon, I wish I could take them with me! They have one of the best selections I've ever seen especially their foreign film and tv-on-dvd selection. The staff is also very knowlegeable and will offer advice and opinions if you ask. Unlike many video places, they actually know what they're talking about! And their delivery is always prompt. I guess in conclusion they're a fantastic rental place and a true gem in a great neighborhood.
Arrogant staff and poorly maintained DVDs. A staff person at "We Deliver Videos" was terribly rude and patronizing -- even snickering and raising his voice -- after I pointed out to him that a DVD was so severely scratched that it could not play on any of the three different DVD players on which we tried it. I understand that DVDs get scratched from time to time, but this one was severely worn, and the staff should have serviced it long ago. It was not playable on any of our DVD players. A second DVD we rented the same night also skipped scenes because it was scratched. Do these people never serivce or check the condition of the DVDs they rent? Given how poorly the staff member handled it after we brought it to his attention, we absolutely will not return. We will only rent DVDs online from now on.
This is what makes a neighborhood. I've been coming here ever since they opened. Besides having an incredibly top notch convenient service. The owners are professional yet down to earth with a great sense of humor. They know their customers and have fun. It's the kind of place that makes you love your local piece of the big city.
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