05/28/09

great atmosphere, good layout

by Jeffk

Always welcome at this bar and the staff is friendly. conveniently offers 2 levels to manage traffic flow, never overcrowded. Free food on certain nights!

• Pros: selection of beer, staff is friendly

05/04/09

Amending last review

by CSMobileUser2

The too loud band has worked out their noise issues. They are very, very good.

06/09/08

really poor customer service - really awful experience

by tc1313

Me and some friends went to the Playwright for the Belmont Stakes. I've been there before. We didn't have a reservation but were seated. Shortly after being seated we were interrogated by two waitresses who questioned where we got our beers, and whether we were going to order food. Point in fact, one of our party had earlier asked for food be ordered and was ignored. After she gave us our menus and he said he needed a few minutes she stood and waited with glaring eyes until he finally ordered a burger (which looked pretty good, to be fair). What ensued next was an hour of really awful, inattentive service. For two waitresses who earlier seemed fixated on whether we were "worthy" being seated (i.e. racking up an appropriate bill) they didn't cooperate by allowing us to purchase beers. Within 1 minute of the big race being over (after which two more races followed), we were told we had to leave as another party was coming in at 7 pm (about 30 minutes away at that point). The bill arrived and, as I predicted, they had included a gratuity. The menu said gratuity was included for 6 or more - we had 5 people. I questioned the waitress on this (as anyone who knows me can tell you, I am the absolute last person to ever complain about a check), the waitress told us that it was due to the race and walked away so quickly it made me laugh. I will never goto this place again (although the hostess (not the waitresses) was really nice and I like the concept of an OTB in a bar because, though I only watch horse racing once or twice a year, it is fun to bet on). This is the first review I've ever written - this place ticked me off that badly. I actually wrote on the check: "I'm going to write you a bad review on citysearch". They probably couldn't have cared less. What I also found humorous was that they undercharged us by at least 6 drinks.

• Pros: has an OTB in it if you like betting on horses.
• Cons: worst service ever