“The lady then informed us that we could modify the hat by adding beautiful linings made of silks , we then selected from there choices sat down while their workshop which is in the rear of the store hand sewed our new lining in.”
“It was the worst service I have ever received and they should be embarrassed by the service and behavior.”
A lost art!.
Worth & Worth just recently restored one of my cherished borselino's for me and it came back looking better than the first time I bought it!
They did a remarkable job and restored something that will be in my family for years to come. To say it was "like new" is an understatement. It's better than it ever was!
Thanks Worth & Worth!
I happened to milling around mid-town Manhattan one day and thought that I would like to go shopping for a new lid. I am an avid hat collector and living in Boston there isnt much to come by as far as a good hat is concerned. I have a few old lids that are collecting dust in my closet and wasnt sure if I could ever use them again.
I thought, why not buy a new one. A friend of mine told me to go to Worth & Worth in New York and I thought they were out of business! As it turns out I was delighted at what I saw after trying to find this beautiful little diamond in the rough. I was greeted by a wonderful gentleman who made me feel at home and comfortable in such a small space without and overbearing sales attitude.
To make a long and pleasant story short, I walked out with a beautiful cashmere felt fedora that was steamed, brushed, handmade and I was able to select my own outer band! I am thrilled with my new hat and am saving my pennies for the next hat.
Aside from the great product, the showroom was so pleasant to be in with the big band music, rustic, classic vintage feel....It was my cup of tea and anyone who appreciates quality, a trait lacking to many retailers/manufacturers today.
Hats off to Worth & Worth!
Excellent service!. When I brought in the top hat my father was married in, it was beat up and falling apart. I didn't think it could be restored to its former beauty. To my surprise and delight, the staff at Worth & Worth restored it to almost new! I started to cry when I took it out of the box. It was like having a piece of my dad back. I will be eternally grateful to Worth and Worth for doing such a wonderful job. And I would recommend them highly to anyone.
They ruined my new hat. I brought in a new leather hat to have a chinstrap and hatband put on. During a long discussion with Brandon, one of their minions, he explained how my current hatband was only glued on and would eventually detach, and that they would sew a new hatband on. After several weeks they called and said the hat was ready. When I saw it I couldn't believe my eyes. The new hatband was glued on. Except in a few places where it was tacked on, it was fully detached from the hat with a large visible gap all around and glue showing everywhere. They had removed a perfectly good sweatband and put on a new one that didn't even reach all the way around, and they left a fringe of a hundred loose threads hanging all the way around from their removing the sweatband. The hat was now starting to come apart at the seam. The clasp they put on the chinstrap was so tight you couldn't even move it. When I pointed all this out Brandon ran and got his boss, Orlando, then hid himself in a back room. Orlando started by denying they had touched the hatband and said that the loose threads and detaching seam were like that when the hat was brought in. After he could no longer deny this was their doing and that Brandon had messed up the order by writing "add sweatband" instead of "add hatband", Orlando didn't even offer to make any of this right, he merely said, "I'm sorry you feel that way, have a nice day." The bottom line is, they ruined a new expensive hat, they did a hack job on it and didn't care, and they don't stand behind their service. Apparently all they really care about is their house parties.
what a selection.
While in midtown having lunch with my visiting relatives I asked them what they wanted to do next .
My uncle said he wanted to buy himself a new hat so I googled hatshop in midtown and up came Worth & Worth. It sits perched up on the 6th floor on 57th street. At first I found it odd that a store would not be on the ground floor. But when we came up the elevator we were greeted by a cheerful lovely lady and by a rainbow color of hats.Immediately the lady measured my uncles head and asked a few question of the type of hat he wanted.She then selected a sage green fedora placed it on his head and my uncle was astounded by its light weight and suppleness. The lady then informed us that we could modify the hat by adding beautiful linings made of silks , we then selected from there choices sat down while their workshop which is in the rear of the store hand sewed our new lining in. After a few minutes the hat returned it was a work of art.My uncle has traveled the world and has purchased many hats in most of his favorite cities but he acclaims by far this was an old world delight. Thank you Worth & Worth
Don't be fooled by this Business.. I highly recommend you do not order or send an item to this merchant for repairs. I dropped off a fine umbrella which I purchased in England during my honeymoon. Unfortunately it broke so I dropped it off at worth and worth for repairs. I had previously purchased 2 hats and assorted items from this establishment. Well, after around 6-8 weeks, I called on numerous occasions to see if it was available. I even stopped by several times to pick it up. Each time I was told, "its not ready", "call on Monday", its "not in the shop" etc. Then Orlando the owner explained after I showed up unexpectedly, "oh, its in Italy, they lost it." This con artist then tells me he will be in Italy and find it. Once again, I showed up after he dodged my calls and explained this item had sentimental value. He tells me "oh, its in my warehouse we could go there but I have to watch the shop" He then agrees to ship it to me, and guess what? It never arrives and emails are never returned. Don't waste your time with this guy, shop at Bailey hats on 5th ave. Their service is excellent. Thanks Orlando, try losing this review in Italy. Ciao!
Great Hats. I just came from a lovely hat store in midtown Worth & Worth. The staff was very informed and knew immediately my headsize .Orlando pick two straw hats which he thought would suit me best.The first was a coco colored straw with a pastel green band and a 2 1/4 " brim it fit perfect! The next was on of the fine Montecristi Panamas a Havana style. I did not care for the band on the hat so Orlando suggested they could change it , and within a matter of 20minutes i had a new band and i was headed out the door with 2 new hats. I highly recommend this store.
Awful services. AVOID AT ALL COSTS!. I purchased a hat I February to be delivered. They charged American express right away. They know how to do that but aside from that they can' t do much. It took four moths to get the hat as apposed to the four week promised. I finally had to call every single day and ask more questions. No one returned call and I pretty much got a different excuse each time I called. I have never been lied to as much by a retailer. Being given the run-around by this place is an understatement. It was the worst service I have ever received and they should be embarrassed by the service and behavior. It makes me wonder how they stay in business.
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