10/21/09

WHAT A RIP-OFF!!!

by ILoveNY

SCAM ALERT!!! All of the negative things people have said on this site are true. It is my own fault for trusting someone selling this in Times Square but hopefully, by writing this review, I can help someone else to not waste their money.

First of all, after you pay the $60 and think you've gotten a decent deal, you will be demanded to pay $20 more once you get there. Secondly, they do not use the Phyto products on you that they advertise, they use store brand products (I saw V05 and Loreal). The place is NOT CLEAN. The only barbicide I saw was on a man's station in the far corner and it was not being used. I saw them use the same tools on everyone. The pedicure tub is FILTHY (No, I did not get one.) The head massage was non-existent. My neck and shoulder massage lasted 6 minutes, not the advertised 15. I did not want the haircut or color services because I had just had that done at my local salon a week before. My blowout was ok. The manicure was ok but did not include the advertised hand massage. It was by no means a professional manicure (which I know because I have had many), more like your friend doing your nails for you.

I, like most people, read these reviews after I bought my voucher but figured I'd go anyway as I had already spent the money. I wish I could give this place negative stars but it makes you give at least one.

The main problem I had is this is not a professional, clean place, and they are selling these things to get people in the door then they slam them for more money once they are there and use cheap products. They are almost to the point of rude and constantly remind you what a good deal you are getting. I guess they are trying to make you forget that you got ripped off. You are promised things when you buy the voucher that are not true. For instance, we were told that if there was something we did not want, we could swap it for say a pedicure. We didn't do this but saw some other people trying. They were told that there would be a $15 change fee.

These people obviously have a failing business and needed a scam to bring in money so that they can afford to pay the rent on the Upper East Side. Like I said, it is my own fault and I should have known better but these people should be ashamed of themselves.

• Pros: None
• Cons: Lack of cleanliness, Low end products, Bad service, Price

10/16/09

Pretty Good - was pleasantly surprised

by hb123

I also got the package everyone else has been talking about, but my experience was completely different. I have been to quite a few salons in NYC and this one was a pretty standard neighborhood salon - not huge, but adequate. I had Bernadette for my hair and color and what can I say - she was great. I got half a head of highlights and a great cut and I loved it even though I hate most highlights. The manicure and massage were okay too - perhaps they should consider upgrading their sanitation practice though. The main thing was the cut - I loved it and had a great experience.

• Pros: great color
• Cons: small, maybe upgrade nail station sanitation

09/07/09

HORRIBLE

by dawjd

Overall this place is: CHEAP quality wise. Dirty, unlicensed, cheap old materials, broken items, etc..

The lady can be pretty nice and actually the pple there are nice though if you are late for an appointment she's incredibly rude to you as I witnessed.

Did the whole voucher thing which I think the people who are selling them ought to be ashamed.

The lady that cuts hair knows how to cut simple styles, so if you're not picky, then it may be alright. She didn't cut my hair well at all, its very chunky. I just asked for a trim and she tried to put her own spin on my style and i had to ask her to stop.

Had a deep conditioning treatment which she didn't even wash out completely.

The manicure was sooooo bad. First of all, they reuse equipment that they don't even sanitize between customers. I mean, aren't orange sticks a cent each??? And they still reused it. Although the girl was very sweet and friendly, she had no idea what she was doing. It was a terrible job that even she was embarrassed. I actually ended up just asking her to remove all of it and I just did it myself.

The pedicure was not much better. It was just an awful experience. I can't believe there is a salon that is so cheap and charges so much (without the voucher they are quite pricey). Everyone else there was angry and mumbling how much of a rip off it was. There was even a group of girls trying to get refunds.

I only saw one happy customer that got highlights. It looked pretty good, so maybe if you get highlights its alright.

Bottom line: Don't Go, don't buy voucher

• Pros: NONE
• Cons: EVERYTHING