“The salon has a great ambiance and they treat you to a head and shoulder massage each time you visit.”
“If I were the Liz Russell salon owner or manager, I would have bent over backwards to fix the problem immediately if a customer wasn't happy.”
Was recommended here from concierge at the Plaza. Maribel was my colorist. She listened intently to what I wanted and had to do a color correction from previous improper color at another salon. I could not be happier Maribel is wonderful at color. I give her 5 stars.. so happy to find someone who really knows how to color hair. Try Maribel you will not be sorry. I will be going back on a regular basis.
Shame on you Liz Russell!
For about nine months now, I’ve been trying to refrain from exposing the truth about the Liz Russell Salon in NYC. Sorry Liz, I can’t hold back any longer and I believe it is my duty to let the world know how unethical and unprofessional you are.
To cut a long story short, my daughter and I paid $800 to get the Aveda Smooth Infusion Treatment at the Liz Russell Salon in NYC last December. What we got instead was an ordinary keratin treatment which costs a fraction of what the Aveda treatment costs. After making several unsuccessful attempts to contact the salon and trying to work this out, I filed a case against the salon in the Small Claims Court. Needless to say, I won the case and the salon was ordered by the court to refund me the entire amount I had spent. The salon had 30 days to comply with the Notice of Judgment. It’s been over six weeks and they have not complied yet. I called the salon several times, but Liz refused to return my calls. I even emailed her but got no response back. It’s obvious that she has no regard for the law and has no intention of sending me the payment. I also contacted Aveda but they weren’t too helpful either.
It’s appalling that people like this are allowed to stay in business!
I was warmly greeting by the front desk. I didn't know who was cutting my hair, but when the front desk said "Hannah is phenomenal" I immediately felt comfortable with the stylist who would be cutting my hair. I've always had trouble explaining what i wanted. Hannah listened patiently and did a wonderful job.
Another thing that stuck out big time for me was the professional atmosphere. I have often been in salons where the neighboring conversation was superficial or gossipy. However, at Liz Russell I experienced a mature and professional atmosphere. It was easy to get to from my work in midtown, and easy to get home on across town.
-worth the trip
Cheap Work, Stay away from Liz Russell Salon.
I had such a bad experience there, the color done by Liz was awful, hard to believe it was done by a professional! I had to get it fix in another salon!!!!!!
they are also rude and arrogant, and certainly not the best way to deal with clients!
They will WASTE your time and money!. I don't even want to give a star. It was awful!!!!! They scheduled me a 9:00 clock appointment on Saturday. I was there at 8:45 with other guests waiting outside the salon in a freezing morning. No one show up till 9:28. And the only person showed up was a receptionist. They were very slow getting us ready. No one took my coat and asked me to change. Around 9:35 stylist started to show up and still looked sleepy and not ready to work. I had my make up appointment at 10 and engagement session at 12. They ruin all my morning and had wasted lots of money to cab around everywhere to get more time, because of their unporfessional service. I will not will not recommend anyone make early appointment with them. And my hair doesn't worth 135........ Awful!!! Painful!!! I hope the owner liz see this and do something.
Madion is fantastic!!!. When my job relocated to this area, I was looking for a new salon close by and decided to try Liz Russell. I love Aveda products and gave it a try. The first time I went in I just had a blowout and was happy with the results. I then decided to try Liz Russell for a haircut. When I called to schedule the appointment, I explained that I was new and asked who the receptionist would recommend. I ended up making an appointment with Chanel, who proceeded to give me one of the worst haircuts of my life. I was very disappointed. I did some research online and read about Madion. I decided to give the salon another try out of convenience and I am so glad I did. Madion is an amazing stylist, he listened to me and I walked out with an incredible haircut. Madion is very welcoming and I so enjoy going in to spend an hour with him to get my haircut. Madion is fantastic!!! So glad I went back!
Natalie Esfandiari is no longer working at liz russell!!.
Unfortunately Natalie Esfandiari is no longer working at liz russell, she can be found on facebook/
Beware the witch at the front desk!!. I actually really liked this place, all the stylists were very friendly and my hair came out great but the girl at the front desk with the red hair is SO HORRIBLE that she just ruined my whole experience! As soon as I arrived she treated me with complete disrespect and was giving me dirty looks the whole time I was in the salon, she was also just VERY rude!!! Horrible horrible horrible woman!
Amazing Overall Experience.
I was looking for somewhat of a makeover and happened to see other reviews of Liz Russell's and decided to give it a chance, I am so glad I did.
I was greeted by Meagan, the receptionist, a bright eyed beauty who was more than happy to direct me to Madion Russo, an amazing stylist who exceeded all of my expectations.
We started with a relaxing scalp massage, then a short consultation of what I was looking for and then the most amazing haircut I have ever had! I left the salon with a whole new outlook, feeling great and looking better than I have in ages.
Madion worked magic and styled my hair in such a way that even I can achieve the look on my own.
The energy and amazing attention to detail made for a most amazing experience that I highly recommend!!
If you are looking for a relazing and non stressful experience (not easily found) this is the place!
Run, don't walk and let them help you become the most amazing "YOU" that you can be!
So0o0o0o Satisfied! (=. This salon is very impressive. I was treated very respectfully and got a great hairstyle. I'm an actor in NYC and it's very important to look really great. I told the hair stylist I wanted to look like James Dean; After showing her a picture, she was able to transform me from lukewarm to hot! The place itself is beautiful which I think is very important to feeling good about a fresh look. I have lived in New York all my life and have never been as satisfied with hair service. I am now dedicated to getting my haircut only at Liz Russell salon. I appreciate their talent and recommend anyone that wants to look BEAUTIFUL to try Liz Russell salon.
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