04/04/09

Was happy, now i'm not THEY LOST MY SHOES

by bkargs

They lost my $250 shoes. I'M VERY UPSET. I've gone back every week for the past 4 months to try and find them and they still haven't found them. They're gone forever.

• Pros: They're great at fixing anything
• Cons: They are terribly disorganized

02/11/09

happy customer

by ian77

good repair shop. got a full sole and partial heal replacement for some ken cole shoes that had been worn to the ground. they put on a new leather sole and rubber heal, cleaned up the inside with some leather patches, re dyed the entire shoe and shined them up. $60 and they threw in some laces. they didn't just glue on the new sole either - stitched it in. i am a happy customer.

02/24/07

DON'T LOOSE YOUR TICKET FOR YOUR SHOES !

by morganyakus

I brought my favorite pair of boots to be fixed at Hector's.

I was excited as they seemed really nice and I got the feeling they knew what they were doing.

I went to go pick them up on a Monday and they were closed for the holiday.

Hector's is not exactly next to my house so it was a few days before I was able to go back.

I missed placed my ticket and didn't think it would be a problem.

I went in there on my way to work (on a sat) and told them that I didn't have my ticket.

He replied with "I AM TOO BUSY I CAN NOT LOOK FOR THEM NOW".

There was only one customer in the store at the time who was leaving. I told him that I was getting on a plane on Monday (they are closed sun) and would not be able to come back.

HE SHRUGGED HIS SHOULDERS AND SAID TOO BAD HE WAS BUSY. I could NOT believe it !

So because I lost my ticket he was punishing me! He told me " THAT HE WOULD LOOK FOR THEM AFTER HE WAS CLOSED" I again pleaded and he turned his back with no alternative. I said that I would wait, he replied "YOU WILL BE WAITING TILL WE CLOSE THEN"

The most frustrating thing is that he didn't offer an alternative to my problem. Not even to come back in twenty min or an hour. Just that he would look for the shoes when he was closed.

It wouldn't have been so upsetting if I didn't need them right away and if I lived around the corner.

So BEWARE IF YOU LOOSE YOUR TICKET you might not get your shoes back !

• Cons: I DON'T HAVE MY SHOES !