M & M Pest Control Incorporated

10/21/09

I am true believer now

by SPatel

We had overseas guests staying with us a few weeks back and afterward we started noticing little red welts on our bodies in the morning. My wife feared they were from bedbugs, but I disagreed, considering the unusual warm weather and the occasional mosquitoes.

To appease her, I contacted M & M Environmental and scheduled for their dog team to inspect our apartment. We had to sign and fax back a preparation contract. They sounded quite proficient and friendly for exterminators. When Danny, the handler, and Champ came over, we had to wait by the door as they search our home. Within 20 minutes, they were done and Champ had detected bedbug “odors” in 3 areas. They were very professional and didn’t try to sell their treatment services and even gave us some recommendation as to what to do now and how to interview other exterminators to treat our home. While I appreciated the inspection, I was still skeptical of the entire bedbug detecting dog thing. I wanted physical proof before taking any course of action and was disappointed they could find me a live bedbug as proof. Of course my wife disagrees but I didn’t want to expose us toxic pesticide and subject ourselves to endless hours of laundering and cleaning without any hard evidences. My wife and I can comb through every square inch of our apartment for six hours and even dissembled our entire bed. Still we could not find a single bug or even traces of one. I was convinced the dog gave us false positives and talked my wife into waiting a few more days.

For the next nine days, nothing happened. We thought we were in the clear until yesterday at 5am when I woke up and found a live bug feeding on my arm. Still not convinced, I brought the sample to an entomologist to confirm it and now it is official, we have bedbugs. We have contacted our building manager who is dispatching exterminators to treat our home next week. Although I did not believe the dog at first, I am now converted. I am writing this email as my way of apologizing to M&M for doubting their process and also to thank them for being so patient and answering all our questions. Now I hope my wife forgives me for not listening to her sooner.

• Pros: Courteous and Professional
• Cons: None

08/25/09

m&m environmental

by franny47

They came well prepared and had to work with a lot of obstacles in our very old apartment.They did a complete job.

• Pros: They came well prepated

07/24/09

Best Exterminators and Dog Dectective Champ

by Nan129

I Found M&M Pest Control on the internet, after much research and based on other reviews we decided to use their BedBug Dog Champ.... and we are glad we did.

My husband got bitten twice at night and at first we thought it might be mosquittos. Then we believed that we may have bedbugs. So a day or so later we got rid of our Bed and Box Frame. (I know people say you don't have to they can be treated, but I just couldn't handle the thoughts of me and BedBugs together at night)

I have to specifiy that I never got bitten it was just my poor husband. However from all the research I did, I found it is possible for two people to be in the bed and only one show signs of bites.

So my next step was to contact M&M.

On the phone, they were very helpful and explained everything to us and instructing us how to prep our apartment for inspection by Champ and his handler Danny.

Champ and Danny were great. The handler walked Champ to our door and then placed him in his Kennel outside the door. Danny then came in and walked around the premises. He then went out and placed Champ on a different length lead.... this was so he'd know it was time to work..... Danny led Champ all the way around our apartment. I allowed Champ to get up on the couches and beds etc... I wanted him to be really able to get his nose in all the nooks and crannys.

He did a great job. Fortunately or unfortunately depending on how you look at it Champ found scent of live BedBugs on a backpack and on another bag in one of our bedrooms (both had been by the bed when we had a bed). We wraped the bags in plastic and disposed of them (again they could have been treated but they were old and I didn't want them in the house anymore.) What Champ found was very localised so we have now ordered some follow up treatment that we can apply ourselves. Danny also gave us some additional tips that we tend to put into practice.

We plan on booking Champ and Danny again in about a month or so, after our treatments have a chance to work and hope to get the all clear. I would highly reccommend Danny and Champ and M& M pest control. They didn't push any services on us and told us to take our time before we made any decision. Keep your fingers crossed and we'll let you know how we get on.

They are consumate professionals and I would have no problem recomending them to anyone unfortunate enough to find themselves in the same position as us.

They have many services available for various scenarios. They were great and answered all questions.

• Pros: Very knowledgable, polite and friendly