10/19/09

What a complete disaster / bunch of thieves

by Speedo

I don't care how desperate you are (and we were in pretty dire straights) - you must avoid this place at all costs. I actually just joined Citysearch for the sole purpose of warning people about these crooks:

1. Even with an Amex Platinum card, they will force you to take their Action Car Rental insurance program

2. When picking up the vehicle, they will look for every single slight nick and/or scratch (which is hard to protest when you return you car after hours and cannot be physically present the following day)

3. The car has to be returned "three quarters" full... now granted I may not be the sharpest tool in the shed but can someone people tell me how exactly you fill up a tank three-quarters of the way? So... if you're "challenged" like I am you wind up putting in too much and giving them a full tank

On top of this, they are rude beyond belief behind the desk. I honestly have never seen anything like this in the City and I frankly rent cars for work every other week

• Pros: location
• Cons: "hidden fees" and horrible customer service

08/10/09

Worst experience ever

by joestock12

You deserve to get ripped off and screwed if you rent with this unprofessional car rental agency. Once you deal with the customer service team of Jazmine, Ada, and Leslie, you will soon realize that you are in the wrong place. If you can not get a Hertz or Avis car and are desperate to use Action Car Rental, I will tell you simply that you are much better off getting a car service. Be very wary of the cars they are sending you. Our car which was delivered was NOT safe. Jazmine delivered a car to us that was unfit for the road, when I asked to speak to the manager, she said "she was the manager", it was all downhill from there. Needless to say, we refused to take an un safe car. This place should be put out of business by NYS. It was the worst rental experience ever.

• Pros: None
• Cons: Everything

08/04/09

The worst experience i've ever had!

by sonayny

So I had requested a benz slk 500 for a very special day for me. I reserved the car on friday, for a sunday 2pm- monday 2pm usage from their hempstead location.

I got a call on sunday 1pm saying that the place closes at 3pm so try to be there abt 20 mins before.....no problem, since im about 10 min drive away.

I got to the area 2pm and spent the next 15 mins looking for the place.....i called up their customer service which was of no help at all and finally ended up discovering that they rent out of a gas station!

Anyhow, i go inside and the attendant states that hes got the key but hes got nothing to do with action car rental and i would have to wait for the guy who has to do the paperwork and hes about 45 mins away.

I tried to call the customer service for some explanation or to see if they could expedite the process, and they kept telling me that im calling their manhattan office and i need to be calling their long island office. Even though i was dialing the long island number which was being redirected to their manhattan facility i guess since it was a sunday. Now im not a expert in running a car rental operation, but shouldnt your employees know how the business operates; that on sundays they need to be aware of the ongoings of the other locations.

Anyways, the only person who was someone helpful was Noela and after talking with her for a while, the guy who was suppose to do the paperwork showed up, totally ticked off because he wasnt made aware that someone was going to be picking up a car on that day.

Even he stated how horrible the company is and how they treat their customers.

Anyhow, after all this business, i decided to walk out of that place without giving them my business.

As you can see, i wrote quiet a bit, simply because I really wanted to express how badly i was treated by this company.

Forget about getting any service from them in the future, i would sincerely hope that they experience the worse type of punishment which is to lose the business of other customers who realize what a sham of an operation they have there.

THEY RENT CARS OUT THE SIDE OF A GAS STATION!!

LEARN FROM ME, DO NOT RENT FROM THEM!

• Pros: none!
• Cons: customer service clueless, not willing to help at all