Car Rental

07/07/10

Terrible Coustomer Service- By Manager of 33rd Street

by DaisyBelle

I would not recommend using this car rental agency. You are much better off going with a large reputable named company. It's worth the extra money.

The customer service was just terrrible, and worse, it was at the direction of the manager himself. My boyfriend and I spent over $700 in renting an exotic car . We got stuck in traffic on the way to return the car and explained that to the staff. No one told me at any point that we would be charged for those extra hours that were beyond our control. It turned out that we were a little over 2 hours late. The manager said they have a 1 hour grace period, but since I was over it, we were being charged a full 3 hours (they apparently round up!). He was nasty, unprofessional, and could not articulate where it stated in the contract that extra fees would apply. Most rental agencies are lenient when it comes to returning a car, especially when it's in the evening and no one was waiting for the car.

To top it off, they gave us a car which had the inspection/registration expired and an EZ pass that didn't work. Save yourself the aggravation of dealing with ignorant staff!

• Pros: convenient location
• Cons: Hidden fees, unprofessional service

03/04/10

Turned a bad situation into a good service experience

by TammyWolfe

I booked a 15 passenger van online and when I went to pickup the van they informed me the van was involved in a front end accident. Not a good start I thought, the staff explained they had called both numbers and left messages regarding the situation. I checked my voice mail and indeed they did call at 8 in the morning 4 hours before my pickup time, and my wife also left me a voice mail stating they had also left a message on our answering machine at home. I guess that what happens when you have unreliable T-mobile service, but thats another review. Being that I had 8 kids waiting for me to pick them up for my sons birthday party at six flags I was a little unsure of what would happen next. The manager there spoke with me and offered some solutions, he even took me to the car lot and showed me the damaged van to confirm what they were stating was true. Luckily my brother was with me and the manager offered me two minivans or two seven seater SUV'' to accommodate my passengers. I looked at the pricing and it was going to be an extra $110, before I even stated that to the manager he said he would make the total charges come out to what the 15 passenger van total would have been. I was very impressed at how management handled a tough situation and in the end made me and the kids happy. Customer service like this is what I appreciate, and management here did not drop the ball. Satisfied customer.

• Pros: Management was great, friendly staff

03/01/10

Longtime customer

by David Lempner

I have been renting with Action for the past 3 years. Sometimes I use the service on 33rd street, sometimes I use the service at their downtown Broadway location. No matter where I go the people are always professional and nice. I established a relationship with one of the managers who helped me out when I got into an accident with a yellow cab in one of there rentals. Now I just ask for him when I reserve a vehicle, when I go to pick up the rental the paperwork and vehicle are waiting for me, i sign and drive. Top notch customer service

• Pros: Service is great, cars are clean and ready
• Cons: They need werthers original in there candy bowl

02/26/10

Good customer service

by Sebastian Cerves

Used there service for a week. The car I received had low mileage and worked perfect for my needs. It was a big help that the rear seats folded down because I needed the room for my fishing rods. The people that work for them were friendly and helpful. I would choose there company again for future rentals.

• Pros: Good customer service

02/20/10

Service was great

by Ordale

My wife and I picked up a Mini from them for a weekend. The ladies behind the counter were extremely friendly, and gave us some recommendations to visit for outlet shopping, as we are from the UK. The car was great and their staff were very friendly. 5 star service!

• Pros: good customer service
• Cons: wish there office was a little bigger