Juva Medispa

Doesn't Recommend

lolittanyc

Joined 2 years ago

Dr. katz a true disappointment. Bruce Katz is a highly regarded cosmetic dermatologist - there's no disagreement there. Walk into his office (the Juva Skin Spa) and you'll see him plastered on magazine covers and a TV monitor that shows him on The View. Of course, you can't hear anything (the content) but the important thing there is to show patients he's so good he gets on TV.

I'm sure he's good with the fillers, injections, any anything else that's related to pure cosmetics. But in my experience, if you have a regular skin condition like acne, he's NOT the doctor for you. A few things bothered me about my appointment with him:

-Barely spent any time with me. I timed it out to about 4 1/2 minutes.

-All he did was jot notes down a folder (probably work from another patient). I proceeded to tell him that I just got some cortisone injections last week (from another doctor) for some blemishes. Ten seconds later, he pops his head up and tells his assistant to put X number of cc's in a syringe. He was about to inject my face w/ cortisone when I say "are you sure it's safe to get multiple injections in a given week'? He puts the syringe down and says "NO - your skin will get depressions (sink in). When did you get a cortisone injection?" He would have known had he listened to what I was telling him SECONDS before. He should be thankful that I wasn't talking about any allergic reactions to certain meds or something serious that could have been life threatening.

He gave me a topical Rx which I told him I had at home. So what did he do next? Told me to buy a face wash at the front desk (I stupidly agreed given I went through so much trouble just to get an appt with him) and he said to come back in 3 weeks. No thanks, doc.

His being rated a top dermatologist by New York magazine makes me doubtful of the validity of that entire list. What criteria do they use?

The only good thing about this appointment was the wait - I only had to wait about 20 minutes (and I was expecting to wait much longer).

Doesn't Recommend

mlp247

Joined 5 years ago

Avoid at all costs. I absolutely despise this place. Don't go here!! ever!! I've had two horrible experiences - guess I should've learned my lesson the first time. On two separate occasions I was charged for services I didn't even know were considered additional to a patient visit (ie having my skin injected with some sort of medicine to treat acne) for which I received a bill several weeks later. I tried to contest the charges since they weren't actually offered services, the doctor just did them without asking, but to no avail. The billing department is rude. The front desk is curt. And if you're not going in there for lipo or some other uber-expensive service, they treat you like dirt. To top it all off, my skin only cleared up after I went somewhere else! Please save yourself the frustration, and skip this office!

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dabigchicken

Joined 5 years ago

I Admit I Was Scared. I never liked going to doctors. When I saw this asymmetrical, very mottled-colored, large raised spot on my chest, I was just hoping the thing would go away. It didn?t. Obviously, there was something wrong. A friend told me about Dr. Katz. I called and explained to the receptionist what the situation was and she put me through to one of the nurses. The nurse explained that the spot was potentially cancerous and she recommended that I come in the same day. When I walked into the Juva center, the staff was smiling, helpful and friendly. The waiting room was large and comfortable, but what was so remarkable to me was that no sooner did I sit down than I was greeted by a nurse and she asked me to follow her to one of the examination rooms. In less than five minutes, Dr. Katz came in to see me. He asked a lot of questions, was very thorough and discussed my family history. We talked for nearly 30 minutes before he actually looked at the spot on my chest. I was really impressed by how diligent and meticulous he was about all this. After examining the spot, he didn?t think it was anything to be concerned about, but wanted to be absolutely sure so a biopsy was ordered. Thank goodness it turned out to be growing, but completely benign. Naturally, the entire cost was covered by my HMO, but even if it wasn?t, it would have been worth every penny just for the peace of mind. Most of all, Dr. Katz and his staff handled my scary situation in a very caring and conscientious manner. They were more than just professional. They cared about me as a person. That?s not something I?ve experienced with many medical facilities, but I would recommend the Juva center to anyone who was looking for great medical care.

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icemaven

Joined 5 years ago

Easier than getting a cab in NYC during rush hour.. Being a New Yorker, I often find that nothing happens as quickly or as easily as one may think, but we chalk it up as part of life in a big city. However, I must say that my experience at Juva Medispa was one of the most painless experiences I have ever had-both figuratively and literally. I had noticed some spots on my skin due to many years of lifeguarding, and was becoming concerned-especially those spots I had noticed on my face. Dr. Michele Pauporte was highly recommended to me by more than one person and even my internist recommended that I see her. I was able to receive an appointment rather quickly, and when I arrived to their office, I was greated by a friendly staff who not only had great skin, but actually looked like they enjoyed their place of work, which relieved my anxiety and concern. I was seated in one of their waiting rooms and was brought into an examination room not too long afterwards. Dr. Pauporte came in soon after that and immediately calmed my nerves by her geniune smile, her calm professionalism and her ability to explain the procedure and cause of spots in layman terms. I sometimes feel uncomfortable asking doctors many questions, but Dr. Pauporte's confidence and vast knowledge in dermatological surgery and procedures made me feel like I was in safe hands and that I could ask her anything. I did not feel rushed or that I was taking up too much of her time, even though I had seen how busy that place can get. In the end, my face was left unmarked, it was one of the least painful experiences I have ever had from start to finish, and I have recommended her to family members and close friends. And bye the way, Dr. Pauporte also has great skin.

Recommends

SpaHappy7

Joined 5 years ago

JUVA Medispa. I've been to JUVA several times over the past couple of years and while I haven't taken advantage of all they offer, the procedures i have had and the doctors and staff that have attended me have been superb from start to finish.

It starts from the moment the elevator door opens into the check-in area. The staff are mostly very attractive and always smiling - maybe this is a guy thing, but it's nice to feel immediately welcome. My first experience was of the Spa, where i had one of the finest massages ever.

More importantly, i have had a chance to be treated by one of their doctors, Dr. Michele Pauporte, who treated me for several pre-cancerous moles on my face and body. Make no mistake - JUVA is a busy place - and like any medical practice one sometimes does have to wait after all, if a patient comes in for something like Mohs surgery, you never know how big the cancer is until you start removing it - and this process can take time. But that said, I can tell you that Dr. Pauporte was careful to explain the procedures I was having done in terms I could understand before I went through with them. She even helped me understand how these things come about, who gets them and why it's critical to get them removed before they become serious problems.

I don't like doctors by and large, and don't care to spend any more time at a medical office than absolutely necessary, but Dr Pauporte's professionalism and bedside manner were only exceeded by her immense skill in dermatological surgery. It's nice to find superior capability, confidence and caring in the same package. If you want the best, you can't do better than Dr. Pauporte at JUVA. Just have a look at her skin and you'll have one more compelling reason to choose her.

Doesn't Recommend

krm62

Joined 6 years ago

Worst Dermatologist I have ever seen, and with an uncaring, unskilled and unprofessonal office staff. This was the worst!! I waited 3 months for an appt, which they cancelled out on me once. And this was after I told them that I had two suspcious lesions on my face. Plus, I had been recommended to dr. Katz, but he had become too important to take insurance and do medical procedures, so I was referred to Michele Pauporte, a colleague. So after almost 4 months, I get my appt. I waited over an hour in two different waiting rooms. The staff looked nasty, and tried not to answer your questions. When they finally started the treatment, Dr. Pauporte, rushed around in a frenzy. She was treating other patients at the same time as me and running from room to room. An assistant gave me novacaine in my forehead to remove a lesion for biopsy. (She was also very rough cleaning my face with alcohol pads). When this wore off much later, I had a terrible pain above the injection site on my forehead. This spot of pain subsided the next day but left me with a headache that has been almost constant for the past 2 1/2 months. Pauporte said the second lesion was a vein and I should have a lazer treatment to remove it. I asked her about an injection but she said that it could be a problem. She zapped it 3 or 4 times and rushed out. When I went to pay, they said I owed $525 for the lazer plus $20 for my co-pay. And then they refused to submit the charges to my insurance company because it was cosmetic and "a waste of time for them". Bottom line: the lazer didn't work. She also left a slight scar where she did the biopsy even though it had been a tiny lesion, and I am now left with headaches. I repeatedly tried to call Dr. Pauporte about the headaches and the fact the lazer did not remove the vein, but she would not return my calls. After many calls, she finally called me back 2 1/2 months later. She was very abrupt, said that I should see a neurologist about the headaches and said if I wanted the vein removed I would have to pay an additional $525 for each add'l treatment.

Doesn't Recommend

nycbruin

Joined 6 years ago

Come here and waste your time. If you like to wait and have nothing to do with your time, go here. Dr. Frew is the WORST! I've been to her a few times and every time it's been at least a 45 minute wait to see her. Once I was waiting in the room and I popped my head out only to see her chit chatting away at the nurses desk. I will never go here again. I'm finding a new dermatologist. You should have to wait 45 mins for a 15 min procedure! Or for her to look at your skin for 5 mins. What a time waster!

Recommends

ayk10048

Joined 7 years ago

Treatment for Everyone. Juva is divided into two sections - clinic and spa. At first I was a little skeptical, but quickly saw the advantages. I was getting a facial and the girl wasn't sure which mask/treatment she should give me because of my eczema. She sends over a dermatologist, who gave an assessment right there!

The massage was nice and relaxing. Did not feel uncomfortable at all and rooms are very spacious.

At the end they gave samples, suggestions on what products to use (and some were not their brand), and even Juva candy!

Recommends

Contributor

Joined 10 years ago

The name springs from "rejuvenate," and that's just what this advanced skin care medi-spa aims for.. In Short
Clients rely on this midtown combination facility for skin care solutions of all kinds. Patients of TV-personality Dr. Bruce Katz and others seek Botox, face-lifts, liposuction, and chemical peels at the state-of-the-art clinic, while spa-goers head to unadorned rooms for physician-designed microdermabrasion, laser hair removal, cellulite treatment, massages and aromatherapy. A makeup artist performs applications and lessons so guests can beautify themselves from home.

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uwsjade

Joined 8 years ago

Love them. I have been going to JUVA for some time. Some of the treatments were suggested by my doctor there, to speed and improve my results. They really have! With acne-prone skin with hyperpigmentation, most pimples will leave a mark and some facialists don't know what they're doing and don't do a very good job which leads to more problems... this is NOT a problem at JUVA. Their estheticians are top notch and your skin feels clean... the results are quickly obvious. Their microdermabrasion and other services are slightly more expensive than other places and I've found out (by going elsewhere) that they are worth the money. The personel is well trained, friendly and knowledgable. You will get results here.