“Not only was this ludicrous because neither my phone nor my doorbell ever rang, but the customer service I received then was abominable.”
Jennifer Convertibles Sucks.
Check out this YouTube video before spending any money at Jennifer Convertibles. Seriously. And don't opt for the Upholstery Shield/Leather Protection Plan. It's a scam just to milk more money out of you.
SEARCH YOUTUBE: (jennifer convertibles sucks)
Editorial Review. Popular furniture chain specializes in easy-to-convert sofa beds and all-leather sectionals; selected clearance centers also carry tables, chairs and more.
Jennifer Convertibles' Lifetime Warranty is a Scam!. Jennifer Convertibles not only sells cheap, shoddy furniture but it engages in deceptive selling practices. In October 2004, I purchased a leather sofa and love seat. At the time of the purchase, I was asked if I wanted a lifetime warranty. At first I said no, but then the manager said that I would be making a mistake because the warranty would cover any and all leather repairs. The manager then showed me a yellow leather sofa which he had on sale "as is". The sofa had lots of cuts and scratches as if someone had used some knife or other object on it. The manager stated that he always tried to repair the furniture and if he couldn't repair it, he would take it back into the store to resell it. He said that the yellow sofa on display looked as if some kids had done the damage. Well, after seeing that sofa, I quickly paid the $200 for the lifetime warranty. Unfortunately, I did not take time to read the fine print on the warranty. I just took the manager's word. Ok, switch to December 2007, 2 pillows started peeling so I called Jennifer Convertible. After weeks of delay, someone finally came out and looked at the sofa and told me he couldn't repair it. He took a picture of the sofa and said that the company would get in touch with me. After a couple of weeks, I got a letter from Jennifer Convertibles stating that the warranty didn't cover peeling as stated on the warranty. Well, they were right, it was on the warranty but their own manager had told me that the company would cover any type of repair. I know it was my fault for not reading the fine print on the warranty but at the same time, their own manager deceived me. Just Google, Jennifer Convertibles and you will see many complaints similar to mine. They have even had class actions lawsuits against them. Stay away from Jennifer Convertibles. They are big-time crooks! I pray for the day that I see a "Going Out Of Business? sign on all Jennifer Convertibles' stores!
great customer service!. great experience, good furniture and excellent customer service..we really enjoyed the sofa and ottoman purchased...especially after experiencing such a bad experience at Gothic Cabinet across the street at 13th street!
horrible experience. after waiting 3 weeks for my scheduled delivery date, the company then pulled such a scam. As I sat at home waiting for my phone and/or doorbell to ring, they instead called the number I had listed as a business number (on a Sat. morning, when they knew I was sitting at home waiting for the delivery) said they were at my building attempting delivery but it was unsuccessful and I would have to reschedule and PAY for it. Not only was this ludicrous because neither my phone nor my doorbell ever rang, but the customer service I received then was abominable. I called the store I had ordered the sofa from and was told they don't have anything to do with delivery, but they would try to get in touch with the drivers and see what was going on. Anthony, who also sold me the sofa, and who I had spoken to the evening before after the warehouse failed to call and inform me of my window for delivery, assured me he'd call right back. An hour passed, no phone call. I called again. this time his attitude was very different. I asked why he hadn't called back and he said he had, multiple times. He said he left me voice mails, and the delivery men had also. That was my problem, my phone wasn't working properly. I told him my phone had been working fine for me all day and I'd received phone calls without a problem, but asked why, even if it hadn'd worked for the delivery men, they hadn't tried the doorbell. He told me they had. He then said, "I'm not calling you a liar, but..." my story just didn't match up with the delivery men's. WHAT? Now I'M being accused of being dishonest (he later said no, i told you i WASN'T calling you a liar, you just interpreted it that way.) I have since learned that there's been multiple class action lawsuits against Jennifer Convertibles. I wish I had known before I ordered the sofa. My delivery has been rescheduled for this Wed, let's see what happens this time. I suggest to Anthony he tell the delivery men to try the doorbell
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