09/23/09

Great Experience

by peta2009cc

by peta2009

The front desk are so rude unhelpful and they are defintely not a place to go if you are looking to relax and have a pleasant welcoming.. the massages are however very good, but the bad customer service puts a bad taste in my opinion that I find it hard how other reviewers dont say anything...by the way, I NEVER complain about places am am not one of those "difficult" clients..

I happen to know for sure that other people feel this way , however I am the only one speaking up for now.. hopefully others will speak up so they can change their ways.. !!!!!!!!!!!!!!

• Pros: Good massages
• Cons: Wrost customer service EVER!!!!!!

08/28/09

Not What I Expected

by jennyvh

I went to Juvenex spa after having dinner with a friend. It was around 11:30 in the evening. I had never been to a 24hr spa, so I thought I would give it try, since it is hard for me to find time to pamper myself during the day.

I will say that the decor is lovely, but I didn't try the sauna or steam room because I didn't have a bathing suit-they said they could give me disposables, but I opted not to try these features as they were co-ed.

I have had many massages in NYC from high-end spas to the little Asian places. I also have friends who are massage therapists, so I know how a massage should be given. The practioner was a nice woman, but did not drape me properly, and I felt exposed at times.

Her technique was rather rushed and disjoineted, and I had to help her along, with what felt right, and what didn't. There were times that she would pull on my wrist and bend my elbow, and I had to tell her not to do that.

She did try to accomodate me when I guided her, but for a $100+ massage, I shouldn't have to train the massage therapist...

Someone also walked in on my massage-a confused patron most likely.

I sort of felt sorry for my therapist...she seemed troubled, but then again, staff needs to leave their troubles at home, and focus on the clients.

I did express my concerns to the receptionist, and she listened and thanked me for my feedback. but I doubt my helpful tips will reach the owner's ears.

Perhaps this spa is better during the day, but I will not return.

• Pros: Helpful front desk employee
• Cons: Felt rushed through my treatment, technician poorly trained

07/23/09

great place for good bread

by lilylove

Good waxing

I am very happy to see no hair around my bikini !

It is comfortable , clean and looks nice.

kimmy is the best technitian in this field , you will feel comfortable with her kindness.