“Great office, Great location”
“Madison Dental offers great service.”
After reading the reviews from the previous 3 entries I was hesitant to make an appt. Based on the fact that many of my friends and coworkers have been patients for several years and have nothing but glowing reviews I decided to go for my initial exam and cleaning. Without a doubt, this was the best dental experience I have ever had. The office was modern, clean, and very professional in its appearance.
I was seen on time and the doctor who saw me was extremely thorough and answered all my questions.
He even took the time to explain his findings from my xrays. I plan on returning for my next appt for some fillings and will be recommending this office to anyone who needs a new dentist.
Really, just don't. My first visit to Madison dental was for a regular cleaning. I thought the office looked a little dirty and run down, but the dentist was nice enough so I returned for two fillings. After the first filling my dentist said to me, 'As you'll notice, your dentist is a perfectionist." My next cavity filling was a week later. The dentist was running late and I waited an hour to see him. He had some excuse while he rushed through the filling. For the next few weeks my tooth was very painful. Since he said to call if I had any problems, I called. After some arguing, I managed to get an appointment. They ended up charging me! I thought that he was a 'perfectionist.' They charged my insurance company, that should have been enough for them. I explained this to them, but they would not absorb the cost. Because of their greedy ways I am taking my teeth and all my friends' teeth elsewhere.
Almost every element of the experience with Dr. Howatt was hugely disappointing. The service was mediocre at best: the crown she fixed broke in half in less than two months. But worst of all is the fact that Dr. Howatt has major attitude. I had to remind her that I was a patient, a paying client and I disliked the treatment I received. Her reply on this was to direct me to follow her, so her secretary could make a new appointment for me. Eventually she redid the crown, without properly explaining to me how the new one would look. Every time I'd ask a question, she'd give me a raised eyebrow look. Eventually, the new crown came out looking very different -- a different shade and shorter than the rest of my teeth.
I am very unhappy with the result: $1,400, plenty of aggravation and hours of discomfort later, I'm left with a discolored shorter front tooth. "The advanced dentistry you expect" and "Care and attention you deserve" on her card seem like a bitter joke. But I'd rather stay like this, than see this person ever again.
rude front desk staff. Would partly agree with the 1st review (they do have their assistants do a lot of cleaning and rather short dentist time), but overall the dentist visit was acceptable. However, the front desk staff was EXTREMELY rude and not helpful at all regarding processing the payment. I had offered help initially regarding the insurance claim process but was told that they would follow up. A month later I receive a RUDE phone call telling me that I was not covered. I follow up with my insruance to find out that I am, and forward them again my same insurance information. Another month later after the insurance paid I follow up to see if they received the payment and all is in order. Instead of a thank you I get another very RUDE response.. I won't be going back because I don't need to be treated like that!
Just... don't.. A really, really bad dentist. He won't listen to you - the kind of guy who'll come in, pop your mouth open and start drilling before you can say "Um, other side." I'm one of three folks who started with him because of office proximity who then ran screaming to other, less wretched practitioners. Zero attention to detail. Rushed. Divey office. The sad thing is, he's a nice enough guy, if not terribly awkward - it isn't nice to slam him, but it's just not right to not warn folks about him.
Best dental office!. Guy before me clearly a disgruntled nit wit. This place is the best. The entire staff is super friendly the dentistry is excellent and it is really convenient. Really helped me through a difficult time! Highly recommend.
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