Shopping >Marisa Perry
“went to look at engagement rings at about five o'clock on a friday and discovered a few people having a glass of wine to celebrate another customers engagement.”
“Marisa and Douglas were fantastic helping us on our engagement and wedding band selections.”
“The salespeople were really friendly and immediately recommended the right shape diamond that would look best on my hand.”
“We couldn't afford a diamond at the moment, but Douglas guided us to a really beautiful and unique setting for an excellent price.”
I was greeted by a chocolate lab at the door, and then spent the next 45 minutes choosing my engagement ring. I had so much fun here, and sent my boyfriend here. The salesman made him feel so comfortable, and the ring will be done soon...I can't wait!!!
Their jewelry is gorgeous! My engagement ring came from here and I stop in when I am in Soho to check if they have anything I can pick up for myself! They have beautiful engagement rings and wedding bands, but also have jewelry for everyday outfits, as well as a lot of Rose Gold pieces. Yay! I love this beautiful, charming store where the chandeliers sparkle as much as the diamonds and the staff!
This place has gorgeous jewelry and a staff that "bends over backwards to please" to quote my fiance. My diamond studs and engagement ring came from here and most importantly, I and my fiance love it, but I get complements galore! The environment is both friendly and beautiful but the star is the jewelry. Tip: They will show you diamonds to pick from if you prefer to go the custom route, which my fiance did for my ring. The studs, he bought right off the shelf, but they are unique none the less.
Deceitful, belligerent, and rude. My fiance had purchased a custom engagement ring from Marisa and Doug last year. It was a three stone ring with a micro pave design. When I got the ring it had a big scratch on the band and was missing a diamond on the micro pave. I was so happy to have the ring and thought it would be too much trouble to bring it back for repair so I didn't say anything. My fiance recently brought it back to have it polished before our wedding and mentioned the fact that they gave us an incomplete ring. Marisa said they would have the diamond put in at no charge. When he returned to pick up the ring he questioned a charge for the diamond after Marisa had quoted him only $20 for the cleaning and clearly said "there will be no charge on the repair." When the employee called Doug to confirm this, he became immediately belligerent over the phone and said that Marisa never said anything about it being free. He made no attempt to be cordial or professional and without provocation was incredibly rude. We can only assume the smiles and warmth we had previously been greeted with were fake and manipulative. I would NOT recommend them, but anyone that goes here should be prepared to get pushed around for less-than-exceptional craftsmanship.
Transparent. Trustworthy. Caring.
Marisa's sweet personality set me at ease while shopping for my engagement ring 2 years ago. I ended up with the ring of my dreams & have not had a single problem with it. My husband & I went to 2 other jewelers before finding Marisa Perry. The other places were so cold, stressful, & made me feel like they were just talking me up to make a sale. It was the complete opposite at Marisa Perry.
I went in there thinking I knew exactly what I wanted & Marisa was so sweet & patient with me as I tried on rings. I loved how honest she was - I was set on a princess cut & she could have easily sold me one, but she cared enough to inform me of the risk you take with having such sharp, delicate corners. I specifically remember her saying a statement with the words, "that sale would be great for me, but, if you were my daughter, I'd tell you to..." I could tell she really meant it. Marisa took the care to really hear me when I described what I wanted & brought the perfect ring to me that I might have missed. I remember her saying, " I have an idea.. let me just try this ring on you.." - she slipped it on my finger & I just cried. It was like a fairytale moment & I knew it was the ring for me.
Marisa went above & beyond to help us out. I remember how hesitant Steven was when I told him I wanted to look at an engagement ring boutique in SoHo, thinking there was no way we could afford something like that on our fresh out of college budgets. Not only did she make a way for my dream ring to fit with his wallet, she went shopping on Long Island for things that she knew we needed for the wedding that she could get for cheaper out there! Our ring shopping experience was just the start of a beautiful friendship that I'm just so thankful for. You'd be silly to not get your ring here.
I really enjoyed working with these guys. I had very specific diamond specs I was after, and they provided several options. My fiancee is thrilled with her ring and gets compliments on it daily. I look forward to choosing wedding bands with them when the time comes.
In short, my ring-buying experience didn't feel all that different than the hawkers on 47th Street. They worked hard to push specific diamonds with "great deals" and didn't have much patience for me. The owner stated, "we'll find you the stone, and then have a setting designed for you in 15 minutes". Made me wonder what kind of 'custom' work is being done?
lifelong customer relationship.
Marisa and Douglas make an exceptional team, and in return, the customer gets a high level of personalized service and a high quality, often customized, finished product. The relationship started with engagement ring shopping. My fiancé was intrigued by their unparalleled micro-pave work. While I had a good idea of what my fiancé was looking for in a ring, I visited a number of jewelry stores – Harry Winston, Tiffany’s, Cartier, Van Cleff & Arples, Kwiat, among others. After all, this was one of the more costly purchases of my life, and definitely the most meaningful one, so I was determined to get it “right”. Marisa and Douglas set themselves apart on a number of levels – (1) custom nature: I liked being able to pick the loose diamond that would be set. Looking at pre-set diamonds was not the same. Douglas brought in about 10 - 15 loose stones within certain parameters that allowed me to assess the trade-offs between carat weight, cut, color and clarity – we narrowed it down over time and found the stone that exhibited the features that I valued most; (2) patience: the team at Marisa Perry worked many hours to earn my trust and the sale – they taught me some of the nuances of diamond industry and demonstrated a sincere eagerness to deliver a high quality product that would leave my fiancé elated; (3) value: after comparative shopping, I’m convinced that I could not have gotten a better value (high quality for the price); (4) ring setting: my fiancé wanted a specific type of diamond, but the setting was of equal importance. The Larisa setting is unique because it allows the wedding band(s) to fit flush against the engagement ring. For instance, the comparable setting at Harry Winston does not allow for this fit, which leaves space between the engagement ring and wedding band; and (5) boutique feel: the experience was more than a simple business transaction. Marisa, Douglas, Bob, Roberto and others have went out of their way to make sure that I am a satisfied customer.
In addition to the engagement ring, I have since purchased our wedding bands which were also customized and engraved. Furthermore, I purchased a custom set of diamond earrings that match the design of my wife’s engagement ring. When my wife and I returned from our honeymoon, Marisa Perry set some loose pearls in a pair of earrings and a necklace. In short, they can do it all, and they turned a single sale into a lifelong customer relationship. Their quality is very comparable (or better) to top notch, well known stores, and their service is awesome – highly personal and professional. I highly recommend that you visit their boutique store or their website and see what they can offer.
Great Place. My now fiancee told me to come to Marisa Perry (Soho) if and when I was ready to buy her a ring and make things official! Unbeknownst to her, this store was also recommended by a group of my colleagues, who got their rings here. They were happy and I knew that Jenna, my fiance, liked the style of their micro-pave work. Well, I agree with my friends at the office, I had another fantastic experience with both the owners and the staff. I found them to be kind, fun and have my best interest at heart. The ring was ready earlier than promised and my fiancee is in love with her ring! And so are her friends and family. Great Job Marisa Perry Atelier! Thank you for making this process so enjoyable.
Ruined the proposal week; a diamond eventually fell out too..
Went into Soho with high hopes after reading all the good reviews; found a great looking micro-pave engagement ring at Marisa Perry; the owners and staff were very friendly and I got the ring at a nice price. I gave them the ring size and received the ring in the mail shortly thereafter.
When my wife-to-be and I arrived at our destination for my proposal, it turned out the ring was never resized. It was huge in comparison to the agreed upon size. My fiance at the time had two choices: either walk around with a rubber band on her finger holding it in place or not wear it around at all until we arrived back two weeks later in the states and had it fixed. Terrible choices.
After getting back to NY, There was the hassle of bringing it back to the store and getting it resized.
We waited about two weeks for the work to be done. I was given many apologies, promises of future discounts, etc.
Then guess what happened? A micro-pave stone fell out! You have to be kidding me. They confirmed it was not the fault of my wife and they said they would fix it free of charge. After we waited two weeks for the work to be done, I received a call saying it was completed. I went back to the store to find that the ring was NOT FIXED. They never sent it out to be fixed yet still called me to say the work was done. UNBELIEVABLE. Finally, a week later, my wife went back to the store and the work had been completed. Lots of apologies, promises, etc.
Moral of the story, pray they do what they're supposed to the first time (or second OR THIRD time for that matter); otherwise it could wreak havoc on your once in a lifetime proposal / proposal vacation.
I am writing this review over 1 year later; apparently I'm still upset about this. A friend asked me where to go for a ring. Guess where I told him NOT to go.
I will never go back to this store, ever.
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