09/08/08

Horror Story. They really make you feel welcomed and valuable...

by oscargt

On Sunday September 7, 2008 at around 8:30pm after a hard day of Grad school homework at NYU, a classmate and I decided to get some food! We walked down MacDougal St. in NYC looking for something Yummy that had a Vegetarian option for my classmate, since she does not eat meat. We found this place called Kati Roll located at 99 MacDougal St. It seemed like a nice place so we ordered and paid for a chicken roll and two potato and egg rolls.

We ended up getting a chicken roll and some strange meat roll that seemed to be goat. When we went up to the counter to try to tell them that we received the wrong thing, We immediately started to get yelled at by the cashier person telling us that this is what we ordered. Since I did not want to deal with the yelling, I asked for an extra potato and egg Kati Roll that I would gladly pay for. I then told him that I was very disappointed that they would not exchange the roll and meet the needs of their clientele. To our surprise and the surprise of the people around us, the cashier person started to yell at us and told us to ?Get Out!? and literary pushed us out the door.

Frightened by this event we called the police. We explained the situation to one officer while the other went inside to get the cashier?s story. Event the officer agreed that the guy had an attitude problem. We thanked the police officers as they left. I wanted to archive this event so I took a picture of the shop from outside the facility. As soon as the guy saw me take the picture, he came running out to the door and started kicking and punching the air like a mad man while yelling, ?Get out now!? ?get out!? so we left horrified by the service.

Reflecting on the situation, I remember seeing the kitchen staff sitting on the greasy dirty floor of the kitchen behind the counter, eating what seemed to be a Kati Roll. He put his hands on the ground to get up and make our rolls, no hair net and with out washing his hands. This was the icing on the cake. Beware!

• Pros: unique food, something different.
• Cons: getting screamed and yelled at, possibly getting beat up by staff.

03/22/08

disappointed

by rusell

I had the same experience been from another state and trying to find out a little about Indian food I ended up

on Kati roll and where I was treated very poorly by staff members who show very little attention and no manners at all i think the food was somehow OK but ill rather order Chinese food next time

09/24/07

Boycotting Kati Roll

by dipenpatel33

True Story: On Sunday September 23 @ 2am, I was rudely harassed by the person at the counter:

My wife, friends, and I visited Kati Roll on September 23nd, 2007. After receiving my order (as I began to eat) I realized that there was a mistake. I had ordered a unda chicken roll but was given an undo roll (no chicken) by mistake. So, I went up to the man at the register and stated ?Excuse me, I think you gave me an unda roll by mistake?. He looked at me and said ?No, you ordered an unda roll?. He proceeded to blame me for the mistake and call me a liar. Through I was shocked and frustrated by the service and response of this man, I calmly responded and was ready to pay for another ( I drove 1 hour just for this place, I really wanted to eat my favorite type of kati roll); however, he further raised his voice and continued to yell ?You are wrong and I am right.? As I started to say, ?Yes but?? (was planning on offereing to pay again) he interrupted in now a very loud and angry voice ?Get out now?. He then came out of the counter with his fist at me (He placed his fist on my cheak). My wife and 3 friends were forcefully kicked out of the restaurant.

We were all completely shocked at what happened. Unfortunately, I knew I couldn?t do anything but I am truly upset by how I was treated. His behavior was completely uncalled for. I understand that the location of the restaurant attracts a lot of rowdy drunk people at that time of the day; however, my friends and I were neither drunk nor rowdy and did not deserve to be treated in that manner.

My friends and I have therefore decided to boycott this place and spread the word of how badly I was treated. I have sent letters to consumer affairs to make sure that there is some sort of action taken for their unfair treatment towards me and my friends.

• Pros: Original kati Roll
• Cons: Cannot return or exchange food. You may get literally beaten up by the manager.