1565 Broadway, New York, NY | Directions 1003640.759234 -73.985347
Neighborhoods: Midtown, Theater District - Times Square
"F" You !!! " is exactly what the manager said to us as we left the restaurant. In fact the exact words to my husband were "F" you, you "F-ing" idiot! You're a piece of S**t! Get the "F" out of here. "F" You!"
This was the worst meal and service we have ever received in our lives. While this may seem like an overstatement, let me explain. The food that we ordered was over priced. They were huge portions with very little taste. We had to keep asking our waiter to give us service including correcting his mistakes throughout the meal - I asked for a water - it never came. Our daughter asked for a cookie and we had to repeat ourselves. I asked for ice cream on my apple pie, and was served without it. Then upon reminding him, it took him several minutes to bring it to us...the point at which we received it we were almost through with the pie. We did finally receive it and took a few bites of it.
It took 20 minutes to get the bill! Upon receiving the bill, $58.60, we paid $60.00 and left no tip for the poor service.
Upon leaving the restaurant we were chased down by the waiter who told us that he gave us the wrong bill, which he hadn't. What he did give us as a bill without the charge for the ice cream, which is how it should have been. He was stopping us at the door to make us pay for the $1.95 ice cream, that arrived to our table late separate from pie "a la mode".
When I asked to speak to his manager, we were invited to speak to an equally rude individual who could have cared less about the terrible service, incorrect meal delivery and demanded the $1.95. After arguing with him about the terrible service, we finally gave him the stupid $2.00 (it wasn't about the money, it was principle) and my husband was so upset that he told him to stick the $2.00 where the sun doesn't shine. Upon doing so, the manager rattled off more "f" words and swore in a very loud voice like a drunken sailor, in front of our young daughter and all of the patrons in the store.
The worst deli in NYC!!! – I love delis, but this ain't one of them! I hate this place. No one in NYC should step foot in it. The worst service, DIRTY DIRTY DIRTY!, the worst host in town. Lazy, Lazy Lazy service! I brought friends who were visiting here after a show. Much to my embarrassment, this happens to be some of the worst! overpriced food... It was bad from the moment the ungracious fat host sat us. Close this place down, and make room for NYC greatness!
AWESOME CHEESECAKE!! – We are in NYC for both business and pleasure...saw this place advertised on CityBuzz in our hotel room. Thought we'd check it out - glad we did! Saw others with HUGE sandwiches...menu is a bit pricey so decided to share - and were willing to pay the sharing charge. Our waitress said she would waive the sharing charge if we ordered a dessert - so we ordered a slice of NY Cheesecake to share. Sandwich was wonderful - but the cheesecake was DIVINE! Will definitely make this a stop on our next trip to NYC! Too bad they don't offer the nationwide shipping of the cheesecakes anymore! :)
WORST NYC DELI -- EVER. You want to know why!! $40 sandwiches that are served w/ DIRTY FINGERS – I am an avid restaurant reviewer - just take a look at my profile. I take pride in eating out and being able to write a fair review for any restaurant. But with Roxy Deli, I cannot get myself to say anything good about this Roxy DUMP. My food not only arrived COLD, there were fingerprints all over my plate, right up to where my eggs and bagel were placed. I can't imagine them flipping my eggs with their bare hands! Just filthy. Oh and my bagel was ROCK HARD too. So I talked to the server, which did not want to do anything, so I asked for the manager and he just stood there like, "What do you want me to do about this?" APPALLING. So then I asked if he had a supervisor and finally, 15 minutes later, some guy came over and said that he would give me a new plate. I told him NO. I even asked him if he would eat this cold breakfast filled with fingerprints all over it? He said, No. They ended up taking my breakfast charge off the bill. As we left this dump, some ladies were going in and asked us if it was good. I responded, "This place has the worst food." And then all of a sudden, one of the waiters chased me down the stairs and told me to get the F out or else he would beat me down. So if you want the WORST Filthy Deli Food in NYC and then be threatened to be beaten, then go to this place. HIGHLY NOT RECOMMENDED.
Don't Know about the Food but the Black and White Cookies are great! – What can I say, I'm addicted to their pastry... while it is a little pricey $5.00 a cookie, it is a great treat with a cup of coffee while you watch the crowds or manuver through the crowds...
$3 sharing charge? NO kids' menu?! What restaurant is that!!! – I brought my kids -- 13, 8, 6 year-olds and my sister to see the "Tarzan" show on Broadway. The kids were thirsty, my sister was hungry, so we went inside Roxy. After ordering one chicken bites for me and the kids, and one chef salad for my sister, plus 5 drinks, we were told there are a $3 sharing charge, which means they were going to charge $15 for my 3 kids for ordering nothing(drinks don't count) while sitting in their valuable seats. Ok, we heard about seating charge before, fine, let's pick some bites. We flipped through the menu, there was no kids' menu!!! So our choice was 1) order 5 dishes of adult size, to feed the only hungry person in 5 people, and leave lots of leftovers that we cannot carry (we don't want smelly food in the theater) or 2) pay $15 sharing charge for nothing. Of course we didn't choose either, we left.
Mediocre food and worse service ever! – The food was mediocre at best but it was the horrible service that made me vow never to go back. Immediately after we paid, the waiter took the money and said, "okay, you guys are outta here. There are other people waiting!" We weren't even at our table for more than an hour total. As we were leaving, the couple standing by the door said to another waiter, "we're not in a hurry. Our friends have not arrived yet." So rushing us out was absolutely unnecessary! For the people who want great food plus great service, Roxy is a place to AVOID!
Great Cheescake! – I got an excellent piece of cheesecake and we had several other nice pastries. I would recommend Roxy's for that, but not for their food. My son and his girlfriend both wanted cheeseburgers and they were huge! But, they were too big for the bun. Consequently, their burgers fell apart in their hands and made such a mess that they did'nt feel like finishing them. Also they were $15 each! I had a huge pastrami sandwich on a roll. It was $14 not really bad for a pound of Pastrami-but it didn't have much taste-I've had better for less elsewhere!
IT's a New York deli!! not a 4 star rest! – my wife and i have been going to nyc for years and wouldn't miss roxy,s food is expensive but it's new york! people are rude bit again it's new york! get over it! great food, lt's of it, more then one person can eat!
Not bad – Food- there way a lot like i mean my family took pictures of it it's so huge....so yeha the price might be a little on the high side, there's a lot of food to share between 2 semi hungry people. YAY REUBENS
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