Panini & Co Cafe

11/11/09

Horrible Place

by Jenb77 at Citysearch

I had an experience very similar to Zem after ordering in from the 115 Broadway location. Definitely do not order from this restaurant, as it is not worth the hassle. The food is only so-so and they mess up orders left and right. The management is borderline rude when you approach them about any issue. If you want a stress-free meal and good food, look elsewhere!

• Cons: Service, Delivery, Attitude of staff, Management

11/09/08

Do not order from here if you want to eat anytime soon, and prefer not to get ulcers over your delivery.

by zem at Citysearch

I ordered from the 115 Broadway location, hoping to have some lunch while I watched a game enjoying a lazy Sunday. Here is a timeline, you judge for yourself:

11:38 I place my order online, estimated delivery around 12:15

12:51 I call them asking where my food is, they say it should be delivered any second now

13:08 I call them again, they say it's delivered. I tell them I never got it, they take my number to call me back

13:24 I call them again, since they never called back. They say someone else took the order, so they're making me a new one, I should have it in 15 minutes. I ask to talk to the manager, he does not come on the phone but when I tell the girl over the phone that I will not pay full price, he says that he'll "take care of it, don't worry", whatever the hell that means.

13:36 I get a call from downstairs that I have a delivery, I tell them to send it up

13:38 14 minutes after they told me I should have my food in my hands in 15 minutes, they call me from the restaurant asking me what my damn ADDRESS is. I tell them there is a delivery guy already in the building, they say "oh damn that must be the original delivery guy who PICKED THE FOOD BACK UP FROM THE OTHER PEOPLE THAT TOOK IT!" I tell them I am sending that food back, and waiting for the warm and untouched food

13:42 I get a call from downstairs again saying the delivery guy they called me about 6 minutes ago (the one I'm sending back at this point) DOES NOT HAVE MY SUITE NUMBER. I tell the front desk to send him back. He tells me that the delivery guy doesn't speak any English. I'm guessing the people that picked my food up told him they didn't order it to begin with!

14:02 Almost 2.5 hours after I order, I get my food, COLD, WITH NO DISCOUNT. I almost send the guy back when he asked for full price, but since I am starving at that point, I take it with no tip.

This is unbelievably infuriating, no food (definitely not this, the food isn't great to begin with!) is worth this hassle.

• Pros: Nothing.
• Cons: Unbelievably bad service, mediocre food.

06/19/08

Unprofessional and unreliable.

by SKTerm at Citysearch

They confirmed my business meeting order.

They never showed up.

They charged me for this non-delivery.

Their corporate office is a well guarded secret.

• Pros: None known.
• Cons: Left us in the lurch for catering business meeting.