814 High Mountain Rd, Franklin Lakes, NJ | Directions 0741740.995140 -74.212716
great service and cuts! – Not sure what the person who gave a terrible review to the salon is talking about. I have been there several times and was always happy. The front desk girl could be a little more happy but other then that they are professional, always offer me coffee, tea, or other beverages. They have always accepted my credit card, I have always received a scalp message by who ever was doing the shampoo and the products are always top of the line (i know good hair products).
nice cut, terrible service – I have to be honest. I'm not one to write reviews after going somewhere, but I really felt I had to share my experience with this particular salon.
I live in Franklin Lakes and figured this would be a convenient salon and one that offers quality service. I could not have been more disappointed with my experience at Chateau.
*unhelpful/friendly front desk woman (when I made an app't on the phone the woman was great, but not the woman the day of my app't)
*waited 20 minutes for my stylist who didn't even bother to introduce herself or ask my name and apologize for the wait
*never once referred to me by my name the entire time
*crappy shampoo-no massage in the shampoo bowl, water in the ears
*aren't hairstylists supposed to be good conversationalists? not this one.
*doesn't accept Amex or credit card tips
*nobody offers water, tea-NOTHING.
*the overall environment is very tense and snooty
*the staff needs a lesson in charisma and friendliness
*they are all dressed so casual they look sloppy and unprofessional
*I will never go back.
*they don't treat you as a valued customer. they make it feel as if they take your $ and time for granted.
this is a perfect example that it doesn't matter how great of a haircut you can give because if you don't give the customer the "experience" they're paying for, you've lost a customer forever.
don't be fooled by this place just because it was featured on the "real housewives of nj" trust me. not worth a penny.
p.s.- it's almost 2010. it's time to invest in a website already.
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