Doesn't Recommend

amysanm

Joined 7 years ago

Worst Experience in New York City.. When I called, they said they will have availability at the certain time. I requested specific time for appointment and I was able to make an appointment very quick.

No customer at the salon when I got there. There are two old women there.

I did not think this is a clean place to receive facial.

The front door glass was broken. Toilet flash was broken. Facial room was dusty-- I had an allergy reaction to it. Facial robe smelled like an oil and I had to ask for a new one. A lot of lints on blanket. When I saw all this, I did not want to to do facial anymore. However, I said, I will give it try since I were there.

The old woman treated me as if I have a disease when she saw my rash on my skin. (I have an eczema when the weather get hot, the rash come out on surface of skin) I saw her having grove on her hands. I asked her whether she does facial with rubber groove or not. She said YES. so I told her that I have an allegy to rubber. I did not want her to rub my skin with rubber. Then, next, she had to have plastic grove on her. I questioned her what type of chemical she needed to use for my face in order to have groves on. She finally told me she cannot touch my skin without having groves on. It was bizarre that she offer facial service with her groves on. She believe that she can do facial message with grove on without hurting my face with plastic groves on! I felt that she just wanted money!

If she is an experienced esthetician, she would have seen or known what my skin condition really was!

I left this place with awful feeling!! Don't go here!

Recommends

eric10306

Joined 3 years ago

manhattan de novo spa. A great place!!!

I went to De novo spa because I was staying in the hotel near spa. I am very glad I did. I highly recommend the De novo packages. It is a scrub, massage, facial and manicure-perdicure. It was exactly what I needed. I will definitely return the next time we are in the city.

Doesn't Recommend

lc10001

Joined 3 years ago

Worst Spa Ever -- Scammers!. Worst experience ever. bought two groupons and appt times were moved on both occassions twice without my authorization and then they have the nerve call me saying my groupon was null and void because I missed the new appt time. WTF?! The first time it happened, I figured... you know what... the deal was so good, I shouldn't complain. Second time it happened, I was furious. They are taking advantage of the situation. If you whole-heartedly want people to take advantage of the offer and spread the word about your business, treat them with respect and like all customers. I have had a spa experience this terrible! This really discourages me from exploring new spas and using groupon to do so.

Doesn't Recommend

Katy Sloan

Joined 3 years ago

Worst Mani-Pedi Deal Ever!. I called 3-4 times to make an appointment--each time they laughed when I asked for something that week. I finally broke down and made an appointment a month in advance. When I showed up, there were only 2 old women who work there--no customers! The women were probably in their 60s, and one did massage I guess, the other was at reception when I came in, but she also did my mani-pedi. There was nothing deluxe or worth $50 about it. There was no "special" exfoliating or massage... wasn't even a massage chair! The window was open even though it was a hot day, but no AC, and there were flies coming in the window! The woman could barely see and got nail polish all over my cuticles as well as my nails. She tried to scrape it off (painfully) with her own bare fingernails *yuck*. Their nail polish collection was severely lacking. When she was done, she left me in the manicure room by myself and went back to the front desk. I was left to remove the toe separators and gather my things myself. I left some cash on her manicure desk for a tip (although I didn't want to leave one). Then, on my way out, she had the gall to stop me and plop a brown envelope on the desk. She said, "You forgot tip!" I told her that I had not forgotten, and it was in the other room.... so rude! My local nail shop would have done a better job for $20. Don't go here!

Recommends

nah

Joined 8 years ago

Least painful Brazilian!!. Olga is fantastic!!! Best Brazilian bikini wax!!! It barely hurts and the results are great!!! The staff is always kind and not pushy. I purchased one of their discount packages and I'm completely satisfied with the service and price!!

Recommends

jennjbn

Joined 6 years ago

Queen for a Day.... I truly enjoyed every minute I spent at DeNovo spa. I only wish they had been opened longer by the time I had gotten there. Their queen for a day package was reasonable and the staff very attentive to me. I made sure to tip everyone well and was sad to have to waste my warm and fuzzy feeling with a ride on the subway.

Doesn't Recommend

yxu9333

Joined 6 years ago

I get better foot scrub from my local Chinese girl. Looked at the good reviews and gave it a try. Spa manicure and pedicure plus ninety four dollars later I felt cheated. Although the lady was attentive and gentle, I get better pedicures from a small place on Carmine by my work. For thirty percent tip I get a twenty minute foot rub that puts this spa to shame. They didn't even bother to turn on the water jets in my chair. The scrub was two seconds and the deep moisture treatment was absent all together. Spa also has shortage of good polish driers, my girlfriend and I had to "share" one. Besides feeling like 100$ was too much to pay for this most basic treatments to my hands and feet, it took a total of 2+ hours to get us back on the streets only to find that our nails still had never fully dried and will all need to be redone. Take your money some place else.

Doesn't Recommend

kathryn523

Joined 6 years ago

Body scrub with foot scrub?. I had a lemon chiffon body scrub here during spa week. I thought that this would be great, the staff was nice (although the hallway was noisy) - until I looked and saw that the $50 "lemon chiffon body scrub" (normally $150) was just a tub of FOOT scrub. It was a waste of time & money - I'm just glad it was the spa week experience for $50!

Recommends

carrie_nouvelle

Joined 6 years ago

I have been going to this SPA for 4 years. My husband and I went there for the Couple Massage for our anniversary 4 years ago, and we have been regulars since. I tried pretty much everyone of their facials and body treatments. Their cosmetologists are very thorough and careful. And prices are great value!

I like that my face is thoroughly disinfected after extraction or any manipulation. I like that they are thoughtful about the season, so they keep in mind that it is summer, or more humid, or windy outside.

My husband likes their Chocolate massage. He just has to have it!

Recommends

jenna_bn

Joined 6 years ago

Best Spa for Service! I always know where to relax!. Now, that's a place where they now how to take care of a customer! I got an amazing facial, and Lemon Chiffon Body Scrub and awesome massage. Now I have a baby face! And boy, was that scrub and massage are great! I have gone there a few times, and they do not dissapoint!

I usually go with Luba, Elona, or Polina. They are great! Can't get enough of that place! Every time I go, it is well conditioned, clean, friendly.. I tried other SPAs in the city, and so many places are too pushy. They are oriented to tourists, and they don't care if customer comes back at all. But DeNovo is not like that at all. And that is why I like them best!

I can find zen and relaxation here guaranteed! Certainly recommend it!