Best Buy

Awful!!!

by kellar at Citysearch

Horrid store, horrible experience!

Oh man, where to begin? Can someone please explain to me why there is no sign in the store telling you where to go to pick-up your online order (it's not the customer service desk, it's actually near the back of the store)? Do you know how many times I've stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!!!!

And why isn't there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they'll agree (or not) to a return/exchange? Put up a sign!!!!!

Also, why are the Geek Squad employees here so supremely unpleasant? Actually, I only dealt with one, but he was the King of Jerks. The computer I brought back was defective - a call with the manufacturer determined this, but the employee still wanted to charge me a restocking fee.

Actually, I think that I may have even been given a used computer, since there was no computer set-up process, only Windows registration, the hard drive had already been partitioned peculiarly, and there was no white sticker on the box which they put there to determine if the box has been opened or not. And I paid for a new computer, not refurbished. I had to argue with this guy for 20 minutes, with him telling me that all netbooks were like that, that why did I need more space on the C drive anyway, and was I sure that I hadn't actually messed it up myself? He actually asked me that, with a truly condescending smile.

I told him I wanted to speak to the manager. He finally came back and said I could exchange it with no fee, but if the next computer was like that, then there was nothing else I could do. Well, as it turns out, they were out of stock, so I opted for a refund. Guess what? Their computer system couldn't process returns for online purchases at that time, so I had a bad computer that I couldn't exchange or return. I had to drive to the Best Buy near my home, where the people were very nice and also couldn't do the return process the usual way, but managed to do it a different way, which they said the Long Island City store could have done too, and didn't have to send me out of the way for nothing.

By the way - I went elsewhere and got a new, different computer, same manufacturer (they use the same setup process on all their netbooks), and this time there was an actual set-up process, like there's supposed to be, and a white sticker on the box, like there's also supposed to be. Still think I messed up the first time, Geek Squad guy?

How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever.

P.S. Put up a sign!!!!!

Best in prices?...maybe. Best in customer service?...NO!

by FFVIIFangirl at Citysearch

This is not the first time I had problems with this Best Buy, but this incident just really "takes the cake".

Their customer service is not good at all. Its as if they don't know what they are doing. I had gone about a month ago to pre-order a video game. I had asked someone who works there "how do I reserve a game?" because it was the first time I reserved a game at Best Buy. I had reserved video games at other stores but they were having a limited edition exclusive. Anyways, the guy tells me that Best Buy doesn't revserve game. I showed him the flyer, where it does say they reserve games. I guess he doesn't know what reserve means because then he says I meant "pre-order", they mean the same thing. So I pre-order my game and the cashier told me when I come to pick up my game, to go to customer service.

Then today was the day I pick up my game. I went there about 2:00pm and went to customer service. the lady there told me that they don't hold games. Really...then what was the point in me pre-ordering it? As long as I get my limited edition case, I'm fine. I go look for it and I don't see it. I go back to Customer Service and ask if they even have the game in stock. The lady checks the computer and says that they do have it and that I should talk to the video game rep. So I go looking for him...can't find him. I ask another lady who was by the computers doing nothing if she can help me. She can't help me because she is not the game rep...yeah...thanks a lot. So, the game rep. finally appears after like 40min. I ask him about the game and he tells me they don't have it and that the game is coming in around 6:00pm.

Now, I'm not made that they don't have the game, I'm mad that they made me go in circles for nothing. Why did the lady at customer service tell me one story and the game rep. has a totally different story? Don't the work at the same store?

• Pros: Location, prices
• Cons: bad customer service