10/17/09

A lesson in terrible customer service

by citypomme

I WAS a regular customer at Sweet Lily, despite their very high prices. Time after time, I was made to wait for my mani / pedi despite long-standing appointments. Still I said nothing because it's hard to find a clean place, and the technicians were good and friendly. The last straw came when the owner one day wanted to close shop early. I had had my appointment booked two weeks prior to this, mind you, and called to confirm it the day before. Instead of being told that I would be the last appointment of the day, the owner said nothing. The day of my treatment, she told me they'd be doing my manicure first, which I found annoying because it left me with no time for my pedicure to dry. Once the services were finished, the owner literally turned off the lights and a.c. and started to pull the window grate down. Shocked, I explained that I wanted my *very expensive* mani / pedi to dry before I left. The owner told me -- on a 90 degree day -- to sit on the bench in front of the store, because she had a wedding to go to. I told her I didn't think that was right, and that she should have warned me she needed to hurry me out. She literally said "fine, sit here all goddamned day!" SERIOUSLY? What a B! The least she could have done was warn me when the appointment was made! that was it for me. On many occasions prior I witnessed what a ditz she was. Totally unprofessional. I'd rather spend the money at Jin Soon or Rescue! Nicer spas, anyway.

• Pros: Good technicians, clean.
• Cons: Manager is unprofessional and unreliable.

03/09/09

Lovely!

by CSMobileUser3

Sweet lily is one of the loveliest places to visit in the city for a Mani/Pedi. I've been going to this cozy country retreat for 5 years. The service is excellent, the products are excellent, as well as the atmosphere. The ladies that work there are very Lind and sweet, they know what they're doing. I usually get the cucumber Pedi and lavender mani. I always feel pampered, and it is a nice place to take your BFF for a girls day and get mani's and pedi's.

01/16/09

Love It!

by massagehands

A client of mine gave me a gift certificate to Sweet Lily for the holidays - I was expecting a really ordinary run of the mill pedicure and manicure but got a lot more! As a massage therapist, I work in a lot of spas and was actually impressed with how clean the place was...I even grilled the manager about the sterilization and was really happy with the answers. I guess people who just want a cheapie nail joint will not understand - but I don't want harmful chemicals in my services and I don't want to get a cruddy fungus from a place either - so I'll pay a little more that piece of mind. This was a great gift and I'll definately be back again!

• Pros: chemical free, knowledgeable staff, CLEAN, CLEAN, CLEAN
• Cons: wish they did facials too