06/18/09

Poor customer service

by melonkame

It is very difficult to get help from staff. They are around but they do everything they can to avoid helping. A staff won't look for my item even though I was told that item is in the store over the phone.

Also, after purchasing micralite toro, a different staff told me how my stroller is inferior to bugaboo or uppababy. Thanks for bursting my bubble.

They are very disgruntle. Perhaps the store management forgot to educate custom service to their employees.

• Cons: Staff

01/22/08

Sells used merchandize

by Concorde66

When unpacking a stroller at home, I realized that this was a used item (probably a return item). I called the manager of the store and requested that a new stroller is being delivered to me (and the used one picked up), but the manager refused and hung up on me without even saying good-bye.

• Cons: Customer service, quality of goods

01/07/08

Customer service that could drive a pregnant woman to drink

by bellakatz

While it's true that buy buy baby has almost anything anyone could need or want, it's just that they don't really seem to want you to spend your money there. As soon as I realized I might need help with something, the staff members were too visibly irritated to bother. When inquiring about a $2000 furniture order, I became engaged in a three-day long session of phone tag. I turned in my registry to a woman chatting on the phone to her boyfriend who couldn't be bothered to answer my questions about how my friends and family might more easily buy their stuff! I'm not an excitable woman, I've worked in retail, and I know just how draining that job can be. If you would rather look at things than buy them, buy buy baby is the place for you. Though I think I'd rather go to the MOMA for that.