Shoe Service Plus
(212) 262-4823
15 W 55th St
New York,
NY
10019
40.762
-73.9755
Neighborhoods: Midtown Center, Midtown
What People Are Saying About Shoe Service Plus
The Editor
Contributor
Citysearch
High-end leather and shoe repair shop in midtown is a favorite of shoe-fanatics for their expertise in designer footwear.
User Reviews
hmclawson
February 27, 2009
I have also gone to Shoe Service Plus which is now called Leather Spa for many years and had good results but for the past year, they have messed up everything I taken to them. A week ago I dropped off a bag from Marc Jacobs that needed to have a broken zipper pull replaced. I brought them a new pull that I had gotten from Marc Jacobs but when I picked they had used a different one that didn't fit and was a different color gold. They also put the pull on backwards so the Marc Jacobs name faces the bag! I am so mad because now I have to go back there again tomorrow and figure out why they would do such a thing. They had my name and number, they should have called me to ask if it was ok before they put this piece of junk on my bag. I will never go to them again. They charge very high prices, are rude and do shoddy work. The worst part is that they don't even care that they do bad work! I am telling everyone I know to stay away from this place! They make me so mad!
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elena22
November 25, 2008
I used to be a customer for years at the old location before they moved to a nicer bigger shop across the street called "Leather Spa" at 10 55th street. Unfortunately, the old place craftsmanship didn't come along :( First time I brought my Stewart Weitzman flip-flops , they possibly, spilt some glue over them and as they were trying to clean it up, they removed color in spots. Although, I was told to pay $ 35 for a messy job I wasn't too bent out of shape 'cause I paid only $100 for those flip-flops. I never used to have problems at these people before so I brought my $700 Giuseppe Zanotti booties for heel tip's replacement. They cracked one heel. When I pointed it out to a guy with name tag "Louise" he said he can't do anything about it! I asked him to write on my receipt that I received my heels cracked. He hesitated for a minute then wrote: "scratched heel" after he cursed me out in spanish to his coworkers. Then he told another guy (in English, this time louder, so I could hear) to never take shoes from me again! Don't you worry, never again! I'm sick in my stomach! One question: Where do they get all this confidence from?
read full reviewmargot886
July 22, 2008
I'd been going to Shoe Service for 6 years (and had spent close to 5k there over the course of those 6 years) and though their service and workmanship USED TO BE above average, over the last year and a half they have completely deteriorated. They have lost 4 pairs of my shoes in the last 6 months alone. I had a pair of brand new Chanel shoes sent there to have the heel fixed, they came back missing stones and when I showed them the stones which were not missing before, they called me a liar. I'd been patient even though they'd lost my shoes for MONTHS at a time and dealt with their OBSCENE prices, but this was ridiculous. Not to mention I have countless friends and clients who have had horrible experiences there - they warned me not to keep going there, but I didn't listen. If you want quality shoe repair, use Angelo's on 53rd & 5th or Jims on 59th. Better prices, excellent customer service. Very organized.
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Know Before You Go:
There is a big lunchtime rush, so plan your drop-off or pick-up accordingly.
