Doesn't Recommend

Robert V.

Joined 1 year ago

Terrible products and worse customer service!. I bought a brand new Vizio 47" LED TV online from BJ's, when it arrived it wouldn't even turn on, it was defective. I contacted Vizio and their only solution was to have a tech come by and repair it in 5 - 6 business days. I paid for a brand new TV direct from the factory and before I even get to turn it on it already has to be refurbished!! They offered no discount or even expedited service, citing their company policies and telling me they are complying with industry standards. I tried to return it in-store because I had an e-mail from BJ's saying I could, they would not accept it, citing policies that say they can not accept online returns. No one would help me with this product so I was forced to return it online, I am still waiting for a shipping label and I fear it will be weeks before I see my money back. This was the first time I had given a no-name company like Vizio a chance and I could not have been more disssapointed. I will never step foot insode another BJ's or purchase another Vizio product and I suggest you do the same. I have since canceled my membership to BJ's and had been incredibly happy with Costco, where they take business and customer satisfaction seriousely, they also treat their employees a million times better, heh, and their customers.