07/27/09

Appalling Service and "Rules"

by ascioni

If you want to be treated like terribly go to Casa Mono. I went last Friday night at 6:00 pm (in the summer!). There were very few tables taken and the bar was completely empty. I was told by the rude hostess that you had to eat a full dinner in order to sit at the bar. I was intending to eat dinner so that was not a problem. I went to sit down and she informed me that I could only sit if my full party was here. I was waiting for one friend that would be there in 10 minutes. I was not allowed to sit at the bar and have a glass of wine until she arrived. The bar was completely empty! As I was walking out I heard the hostess telling another party of 2 that they would have to leave their table by 7:30 because they had another reservation. Appalling service. No food is worth being treated like this. I had similar treatment at babbo so sadly, I guest this is how Mario operates his restaurants. Fortunately the night was saved...I walked just a few yards down Irving to The House and met my friend for a lovely dinning experience.

• Pros: Terrible service
• Cons: Horrible attitude of staff

07/11/09

bad experiance on a nice friday afternoon

by 201delta

The hostess actually was threatening to call the police on my friend, who asked to be moved to another table. The ventilation system did not work properly. The smoke and the smell was charging into our face. The hostess actually kicked us out after we sat down for 15 min and we were stupid enough to pay and tip the poor waiters. She does not deserve to be employed by any place that interact with people.

Please get rid of her!!!!!

• Cons: Very bad service

07/10/09

Hostess should be fired

by mika68

I have been to Casa Mono many times and every time after having enjoyed great food and a nice bottle of wine, I would walk away with an aftertaste left by outrageously rude hostess. Last time I decided that I would not set the foot in this restaurant until I see that monster fired.

Regardless of the fact that the reservation was in place and we were going to have an early dinner, the hostess made us feel that she was doing us a huge favor. When we walked at 5:30pm (which is NOT a prime time for sure), we were offered a table that is surrounded by the all greasy air from the kitchen. It would be impossible to eat there since the smell gets into you nose, clothes, hair immediately.

Most of the tables were free and we asked if we could be seated at some other table. For that we were given an ultimatum that we will have to leave by 8pm.

Despite there were still several tables available, the hostess approached us at 7:45pm and said that we should leave..which made me feel that I was homeless and she graciously throw me a bone for free and now the party is over.

I hope management of Casa Mono reads reviews that seem to be very consistent and would make something out of it in the near future.

• Pros: Great, creative food
• Cons: HOSTESS, bad ventilation