York Carpet Cleaning - Specializing in Oriental Rugs, Carpet & Upholstery Cleaning .

04/18/12

These guy were the best choice.

by perrywelchny

When my uncle moved away to California, he had to get rid a lot of his furniture and area rugs. I was fortunate enough to get one of his Oriental area rugs as a gift. This area rug needed immediate attention as my uncle has 3 German Shepherds. I made an appointment with York Carpet Cleaning. They came to pick up the area rug and said they will return it in a few days. I was glad to know that they pick up and drop off area rugs for free. The rug smelled really bad so I was skeptical on how the area rug cleaning will come out. I didn’t expect much. However, when they dropped off the area rug, they unrolled it for me to inspect. Boy, I can’t tell you how shocked I was when I saw the rug. It turned out great. Almost like new and even smelled fresh. I was very impressed. Thank you for a job well done! I will definitely use you again.

03/15/12

York Carpet Cleaning is Great

by Zhoey

The carpets in my office needed a cleaning and I called around and York Carpet Cleaning did a wonderful job, fair prices and good work - highly recommend them.

03/04/12

Thanks for the wonderful job on my carpets.

by ColleenB

We just bought a new house. The house is a beautiful old Victorian house. We fell in love with it immediately. The only down side was that carpets didn’t look like they have ever been washed or cleaned. They were poorly maintained and very dirty. I called York Carpet Cleaning and asked if they will be able to clean those old carpets without charging me an arm and a leg. They said they have to come and look at them first, which they did. I scheduled an appointment, they came and looked at the carpets, and they said there was no problem and they can clean them without charging extra for extra dirty carpets. We were happy. The staff was very through in cleaning the carpets, they were very efficient and paid attention to detail, making sure they’d cover every corner. I appreciate the hard work and will recommend them to everyone.

02/20/12

Reasonably Priced Carpet Cleaning

by amyporter212

I’m very pleased with your service. You did a fantastic job on my wall to wall carpets. The pricing was very reasonable. The technicians were very friendly, clean and professional. I am very happy to support our local businesses.

01/23/12

Beware of Company!

by MarkNYC

Summary: Service paid for did not fix the problem, company did not care since they already got me to sign their contract which basically says that the cleaning service performed by them doesn't need to actually work, just as long as they attempted it then they can charge you. No refund or any attempt by them to make the situation better. My advice, look elsewhere...plenty of better options in the Tri-state area.

Details: I called York Carpet Care to ask if the company would be able to remove a urine smell/stain from my sofa as my dog had soiled it that morning. The customer service representative, Alex, explained that they should be able to take care of that and that she would send a technician to my apartment to examine the sofa. The technician arrived and I showed and explained the issue to him and asked him if his cleaning method would be able to remove the urine smell/stain. The technician responded that he had a urine treatment that he could use that would get out the stain and remove the smell. I also asked if he had worked on similar issues in the past and if he had success with the method and he confirmed that yes he had. I negotiated the price for the work to be done and he spent approximately 30 minutes cleaning the sofa and sofa cushion cover. After he was done I examined the sofa cushion cover and could still smell a strong urine smell. I alerted this to the technician to which he replied ‘The cover needs to fully dry and then the smell will be gone’. I took the technician at his word. The technician then presented me a contract which he asked me to sign. I hesitated signing the contract since in my opinion the job was not completed since the cushion still smelled of urine. The technician told me that if the smell remains after it dries then call the company and they will come back out to redo the cleaning process. I signed the contract and the technician left. After the cushion cover completely dried the smell still remained so I called the company and they agreed to send a technician out. A different technician arrived and performed the cleaning process. After the process I checked the cushion cover and the smell still remained. This technician also asked that I allow it to dry and then follow-up with the company as needed. After it dried the smell remained so I called the company and explained to the representative, Alex, the issue that the smell still remained. I asked if there was any different cleaning method that the company could perform since the two attempts did not get the job done. She said no. I said then in that case I would like to request a refund since the work that I paid for was not completed. She said she had to check with the company owner, Ron, but would be back in touch. A week went by without a call or an email so I called and reached Alex who told me that the owner told her that there would be no refund since the work was processed twice. I informed her that the only reason I agreed to the work being performed is because I was told by the technician that the urine smell would be removed through the cleaning process. I would not have signed the work contract if not for the promise by the technician that the cleaning would be successful. I asked Alex to please have the owner call me to discuss since I was completely dissatisfied with the outcome and the follow-through of his company. She requested I send an email to her requesting the owner to call me, which I did. After no word from the owner for a week I informed Alex via email that I would be filing a formal complaint through the Better Business Bureau. She told me she would pass that email along to the owner as well.