Adrienne's Bridal

Doesn't Recommend

Rachel G.

Joined 1 month ago

Now that I have my dress in my possession I can write a real review. Please read the other yelper's reviews (including the dozens of filtered reviews- they should not have been filtered) and the reviews on other sites. The bad ones are likely true, the good ones, while rare, are probably written by the owner's friends. I wish I did my homework because I would have saved myself a lot of trouble. If you are planning or part of a wedding, you know the amount of time, effort and money it requires. Do yourself a favor and spend yours elsewhere. If you do patronize this shop, expect that communicating with anyone from the shop will be a challenge, and you will be treated rudely and spoken to condescendingly. This place really should not be in business, it is very poorly run. Additionally, the selection is not any better than other places I visited and the shop itself is very dingy. I don't know why I ordered with them- temporary insanity?

I must note that I am not a typical "princess bride" or bride-zilla. But I am an organized person who happens to be planning/ diy-ing a wedding in a big city while working a full-time job and negotiating this big life change while remaining sane. I do not like being fawned over because I'm a bride, it really makes me uncomfortable- the level of service I expected was just the common courtesy which any customer of any business deserves. I did not get that. My calls were rarely answered and never returned. My emails were ignored or answered rudely.

I was trying to find something that was "good enough" since I'm not a big wedding-dress person. I was by no means seeking perfection. I originally called Adrienne's because I was looking for a particular dress from a certain designer. On the phone, the owner told me they had a sample I could try on, when I got to the shop, they not only did not have the dress I was looking for, why didn't even carry that line! Also, to book an initial appointment , I was told I had to provide my credit card because they were "such a busy, important bridal store." I've done this for restaurants so I didn't really mind- but no matter what they tell you, that is not normal for a bridal store, especially one that is usually empty like this one. It's really unfair to ask potential customers for a guarantee like this if the staff (the owner) can't keep appointments herself. Late every time.

At one point, after reading the shop's bad reviews, I began to worry that my dress wouldn't be in on time or might be the wrong color or size. When my calls and emails weren't answered I began to think the place was out of business. I was slapping racks at Bloomingdale's looking for a back-up so if my dress did not arrive in time I would have something, anything, to wear to my wedding. This whole experience could have ended worse- I do have the dress. While the dress arrived only slightly late and seems fine, the extra fabric I ordered was given to me in a bag with dust bunnies and some form of pet hair in it. Maybe from a black lab? I decided to have alterations done elsewhere since there was a good chance that this "service" would continue and the dress might not be done well or on time. I just couldn't deal with this place any longer and felt relieved the moment I walked out the door. I'm sure any other bridal shop in the city could do better.

Doesn't Recommend

Mary S.

Joined 5 months ago

What an awful experience. I went to Adrienne's by appointment, advising that I needed help finding a wedding dress on short order. Marianne was lovely before the sale while I was trying on dresses, assuring me that they could get the dress I liked, altered and cleaned and to me within a couple of days. However, when I returned for the fitting, she had completely changed. She was late for the appointment, and plain rude when I complained that I was not pleased with the alterations. She ended up shipping me the dress, and I received it 10 days later after having to call. It was ripped, the hem uneven, and still did not fit correctly. However, as another reviewer indicated, once the "deal was closed," she was no longer interested in customer service. We ended up feeling completely ripped off by the whole ordeal, and it was an ordeal. Definitely beware.

Heather W.

Joined 5 months ago

I had tried many bridal salons before finding this gem. It was apparent that Maryann is a true artist. Her dresses and fabrics were of the highest quality and she understood dress making and construction like no one else I had met. She listened to what I envisioned and helped me find the perfect dress. Many of the sample dresses can also be sold at a discount which is a plus for the budget conscious. I will recommend this place to all of my friends! It's the best in the city.

Doesn't Recommend

Lauren E.

Joined 5 months ago

I selected Adrienne's Bridal for bridesmaid dresses for my October 2012 wedding. Based on my experience, I would not recommend Adrienne's to anyone.

The selection of dresses was good, but the customer service left much to be desired.

The woman assisting us during our initial appointment was aloof and ordered the dresses many sizes too large. I can understand ordering a "size up" or to the largest measurement, but 4 of my 5 bridesmaids had to have their dresses COMPLETELY RECONSTRUCTED. They were originally so large that they fell off of their bodies. I paid for all of my bridesmaids' dresses as my gift to them, and certainly disliked having them put in the position where they needed to shell out lots of money for extensive alterations. It completely detracted from the spirit of the gifts.

After placing the order, I had a very difficult time getting in touch with a salesperson, by phone and by e-mail, in order to obtain an expected date of delivery. If they even picked up their phone, they would rudely say they were "too busy" to help me and that they would call me back later. They never did. This happened repeatedly. Some of my bridesmaids offered to make phone calls on my behalf, and they reported the same experience.

When the dresses did arrive, I had the unpleasant experience of trying to schedule an appointment to pick up the dresses (I live in New Jersey). After several attempts, I finally scheduled my pick up. When I arrived at my appointment, the saleswoman seemed surprised to see me and stated that I did not, in fact, have an appointment. She also informed me that she was not sure if my dresses had arrived. When I asked her to look, she found 3 of the dresses and I ended up going through the rack to find the additional 2. At this point, I expressed my dissatisfaction with my experience with Adrienne's. The saleswoman's response was a series of flimsy excuses based on personal reasons. I was not interested in learning more about the personal lives of the saleswomen at Adrienne's, I simply wanted a professional apology.

Dealing with Adrienne's was the worst experience of planning my wedding. I urge you to look elsewhere for dresses.

Doesn't Recommend

MODA325

Joined 5 years ago

If I could give a negative 5 review, I would!

This place is absolutely horrible and should be closed down! They are completely unorganized, make the whole process extremely stressful and have the WORST customer service ever! The dresses are NEVER done on time and when you show up for your appointment you end up waiting an hour to be seen and then once you finally see the dress it's not finished.

My mother bought her Mother of the Bride dress here and was promised several times to have her dress ready by a specific date. We went in to pick it up and see the final alterations and we had to wait over an hour just to see it. One of the people who worked there actually walked in with rolled up in a ball under his arm....I was in complete shock! We then had to wait another 30 minutes...they told us the beading wasn't done (ya right!). Once they finally showed us the dress the alterations were not complete and they had over 5 months to complete this dress. The top and bottom pleats were so sloppy. We spoke with Maryann about it and she made a big stink and then brought out a big scissor to take care of it. Making every excuse in the book for why it wasn't complete we finally had enough. We took the dress with us and are having the alterations done somewhere else.

To further prove my point, another girl walked in while we were in the store and did nothing by complain about Maryann and this shop. They actually made her search the racks for the bridesmaid dress she tried on months ago...telling her they had no idea which dress it was or where it was. This girl pretty much told us the same thing we were already feeling...that her, the other bridesmaids and the bride were nothing but extremely disappointed.

Everyone in life goes through stressful times and we're all very busy, but this in no way gives you reason to treat your PAYING customers this way. The only way a business thrives is by its customers and by great reviews. I can honestly say that I cannot say one positive word about this place or its owner.

DO NOT GO HERE END OF STORY!!!!!

Doesn't Recommend

Lola G.

Joined 9 months ago

The worst experience so far! I wish I read these bad reviews before I stepped into this place!!! The lady was very pushy when I first came in and tried dresses on. Anyways, I fell in love with a Jim Hjelm gown. I paid half of the dress and she told me I was going to be called for a first fitting in 2 months... They never called!!! I've been calling every single week and she has a different excuse! It's been 4 months and my wedding is in less than a month and I don't have my dress yet!! I'm freaking out and as a bride I already have a lot of stress... Adrienne's is literally ruining my wedding!

Doesn't Recommend

Maf908285

Joined 2 years ago

So unorganized and terrible service. This place is really, really poorly run. About a year ago, I looked here for a bridal dress, but decided against it because everything was so unorganized. This time I had to go back for a bridesmaid dress and it was a totally mess.

PROs: The dress was the right dress and very beautiful

CONs: Incredibly unorganized and poorly run business - bring your patience if you decide to shop here

FIRST PROBLEM

The first "try-on" appoint we had as a group (about 5 girls) was over a month ago and it was on a Saturday. We were kept waiting for at least 10min and then told it would take awhile to place the order for a dress because they were short handed and the owner had to come over from the other store (across the street) and the employee who was helping us was not authorized to place orders.

SECOND PROBLEM

Second time, I went back there to get measured and paid for the rest of the dress. Once again, I had to wait over 15 min for someone to help me (even though I had an appointment, which I had to make over a week in advance). The woman working at the store informed me she wasn't authorized to take payment for the rest of the dress (even though I was very clear on the phone that this is what I intended to do during my appointment). So the woman working wrote down my credit card information on a pad (totally scary) and said she would charge me for the remaining balance when the owner was back. So I left.

They sent me the receipt in the mail (they couldn't email it) and only charged me for some of the dress and no the remaining balance as I had asked for. So I called the store and had to call them about 5 separate times before a human being picked up the phone. I spoke with someone who fixed the billing problem and then I got a new receipt that was correct (or so I thought)

THIRD PROBLEM

Made an appointment to try on the dress at 11am on Saturday and get fitted for alterations. No one showed up to the store until 11:35am and there were about 8 people waiting there (1) a group of bridesmaids that had traveled into the city and were going to miss their next appointment (2) an angry bride and her friend who were coming to pick up the dress and have a fitting(3) another bridesmaid who was there to pick up a dress. When the owner got there to open the door I wanted to grab the dress and leave. I was NOT going to have my alterations done here since everything was such a mess. However, they insisted they had to charge me $75 for the remaining balance of the dress (even though I had already paid it). The place was clearly very busy and I knew it was going to take forever for me to get them to pull up historical records especially the owner was busy helping the bride. So I left and told the owner she will have to credit me the balance back. Today I emailed her the receipt and final payment documents so hopefully I"ll hear back soon and get my money back. What a mess.

FOURTH PROBLEM

I spoke to the bride afterwards and let her know what happened. She informed me that she had to wait over 30min to pick up and pay for the other dresses that she was sending out of town. Overall, every one in the bridal party had a very frustrating experience.

RECOMMENDATIONS: The owner needs more help, would make sense for her to have a full time employee just dedicated to making reservations (i.e. picking up the phone) and dealing with billing. It's crazy that none of her employees can make credit cards sales, which causes the owner to constantly go back and forth between stores. Definitely not how I would run a business! I would AVOID this store at all costs!!

Doesn't Recommend

watermark1

Joined 2 years ago

Disorganized and Horrible Customer Service. Adrienne's Bridal is extremely disorganized. I arranged an appointment a week beforehand ON THE PHONE and also received an email confirmation. I arrived to confused saleswomen saying that I had not booked an appointment and then who backtracked and said that they double-booked and were busy attending to a bridal party. We would have to wait.

One of the bridesmaids from the other bridal party told me that when they arrived, the salewomen were also not prepared and had no idea they were coming.

After waiting for about 30 minutes, someone took my friend and I to the bridesmaid store and, after finding a dress that was similar to the one I wanted, left us to go back and tend to the other party.

We were there for 20 minutes without anyone helping us. When we decided to get the dress, the woman rung me up and THEN informed me that the dress wouldn't be ready until January, even though I need it before then. She rushed through the order without giving significant details and didn't give us sufficient attention.

I would not recommend Adrienne's to anyone who wants a pleasant, calm and relaxed experience picking out dresses.

Recommends

bquilts

Joined 2 years ago

Gorgeous bridal gown. My daughter and I took a bus trip to NYC from her home in VA to specifically go to Adrienne's Bridal. MaryAnn, was extremely attentive to her and found her the perfect dress. It was too large, so she pinned it in to fit; she also included a rhinestone trim to go around the dropped waist. MaryAnn suggested lifts to Liz and she thought she'd like them. When Liz went in February for another fitting, some of the lifts were sown in. She sent me a picture and I thought they looked awful. Liz was convinced that they 'looked better in person'. I finally convinced her that the dress skirt would look better plain. I emailed MaryAnn explaining that we wanted the lifts removed. MaryAnn was fine with it and said it might take longer to complete the alterations because now she had to carefully remove them.

We went in May for the final fitting and the dress was gorgeous! It was a little loose in the bust and the length was pinned in. Liz forgot the shoes, so we had to hope that the length was right.

The dress was shipped to me in mid-July.The wedding took place last weekend and the dress was perfect--a beautiful.

MaryAnn offered a discount for Liz to get her bridesmaids dresses there and I told Liz no because of all the bad reviews.

We had NO trouble with Adrienne's Bridal. I think that many brides don't allow enough time and need to say 2 weeks BEFORE the actual date they need their dresses.

They do not have enough staff in my opinion and that is why there are delays and confusion.

I'd go there again for a wedding gown.

Doesn't Recommend

Alexis T

Joined 2 years ago

MOST STRESSFUL ASPECT OF MY WEDDING PLANNING!. When I first visited Adrienne