11/06/09

Should have read the reviews here first!!

by Husband2b

My fiancee and maid-of-honor ordered bridesmaid's dresses that they thought perfect. Overall the initial experience was positive. Unfortunately, since then it has been downhill.

The shop has failed to return uncounted phone calls and emails from the bridal party who wanted to simply provide credit card numbers and measurements. When my fiancee finally got through to them by threatening to cancel her order they promised it would be placed the following day. It didn't happen, despite the fact that the store charged all of the bridesmaids.

Since then I was enlisted to follow up and cancel the order. I received nothing but the run around with answers such as "only the owner can cancel," followed by "she's in between stores," (the Manhattan and LI stores) followed by "we've already placed the order so it is too late to cancel." We are now in the position of having to fight them on the charges.

Save yourself the hassle...SHOP ELSEWHERE!!!

• Pros: Found the dresses
• Cons: Zero customer service

11/06/09

TERRIBLE!

by rtnyc

I actually used to work in a bridal salon, so I am appalled by how disorganized the staff is here. When my sister and I went to try the bridesmaids gown we thought the sales girl was very friendly and helpful. (we had made an appointment before hand) the selection was nice and it was good to have one on one attention, even though we didn't require it. The came the ordering process. The bridesmaids all left MULTIPLE messages, and emails trying to place the order but never got back to them. Why in the world would they return phone calls?We were trying to do business with them. After a MONTH of trying to chase them down and seeing all the nightmare reviews on here we have decided to take our business somewhere else. Do yourself a favor- find another bridal salon.

• Pros: None
• Cons: customer service

10/12/09

amazing custom dresses

by ebockler

Gina, the owner of adrienne's made me the most beautiful dress that looked completely couture without the couture price. Gina was so amazing! I don't know what these other reviewers were writing about! Adrienne's has dresses that are very nice, but if you are looking for something amazing, unique, and to fit to perfection, ask her to create something custom. I was part of the whole process and it was the least stressful part of my wedding. Everybody was asking me about my dress for weeks after my wedding. the place is small, but i liked that. No body was pretentious or snobby. Adrienne's is the best!

• Pros: beautiful work, original ideas, and wonderful attention
• Cons: none