Doesn't Recommend

Craig S.

Joined 1 year ago

Stay Away....this was a nightmare!!. Would give zero stars if that was possible. Let me bullet it out for you:

- Awful equipment that was old, did not work and ruined an event I had spent $3,000 on

- Worst customer service I have come across in NYC

- Gene, the owner, is a liar and a crook

- I will never, ever do business with them again and I encourage all of you to stay away.

The previous review is accurate. Gene cannot be bothered to help you. He will misrepresent the truth. And despite the fact that you are his customer, you are nothing but a pain in the ass for him.

STAY AWAY FROM THIS COMPANY!! They are awful and cannot be trusted.

Doesn't Recommend

MemberName

Joined 2 years ago

Never again.. My wedding planner referred me to Interactive Vision Solutions in order to rent a projector and screen for use at my rehearsal dinner. She spoke to Gene, was quoted a certain amount, and informed Gene that I would be calling him to book the projector and screen. When I spoke to Gene, he refused to give me the rate that he told my wedding planner, so I had my wedding planner call him back to arrange the contract. I suppose my negotiation skills weren't as great as hers, but I certainly don't think renting equipment should come down to negotiation. On the signed contract, I indicated that my wedding planner would be picking up the equipment the day before the rehearsal dinner, since, being the bride, I was extremely busy the day before. She went to Interactive Vision Solutions, and was not able to get into the building. She tried reaching Gene at the number provided, and tried calling the reception desk, but to no avail. A little while later, I received a call from Gene, and he asked if I could come get the equipment because my wedding planner was "driving him crazy over the stupid projector." This behavior from a service provider is unacceptable and completely unprofessional. I told him that he had to deal with it, because I was too busy to pick it up myself. He said he could deliver the projector to me (not my wedding planner) for "$40 or $45... yes, $45." I never authorized this charge, nor did the projector ever get delivered to me, but Interactive Vision Solutions used my credit card information from when I had originally reserved the projector to charge me the delivery fee. I am in the process of disputing the charge with my credit card company, which I have no doubt will go in my favor, since Interactive Vision Solutions has no evidence that they delivered the projector to me, and no evidence that I authorized the charge. I would strongly recommend going with another vendor for your equipment needs, as this company is unethical and a true hassle to work with.

Recommends

zdlantz

Joined 3 years ago

Great and professional service. I rented a booth at the Travel Show at the Javitts Center and I rented an HD LCD monitor and a floor stand from Interactive Vision Solutions. They were located not far from the Javitts center and my equipment was there within a half hour from when I placed the order. The equipment was either brand new or seemed like it was brand new and I had no problem with them picking up the monitor and floor stand when I was done. I have rented from other companies in the past for different markets and I have run into companies that made me stay for hours and hours after my event was over to wait for them to come pick up their equipment. Interactive Vision Solutions did exactly what they said they were going to do when they said they were going to do it. I spoke with a Gene Shapiro and he was very courteous and professional and took every thing I asked. I have been doing shows in new york for eight years and I will never rent equipment from another company again.

Recommends

anthonydt111

Joined 3 years ago

Finally someone I can depend on. I'm not the type of individual who takes the time to write this stuff. In this case it was so refreshing to find a company who actually delivers and not just promises! I was panicking and in an urgent situation. AV rentals did not take advantage of this situation, rather they handled everything I needed equipment wise quickly and professionally. I was more than impressed. In a day and age where service has all but disappeared..........thank God there are a few companies left like them that shine above the rest!! Use these guys!