Mr. Locks Security Systems - Locksmith in NYC

05/01/12

Watch Out, this is a very bad company

by stevenra

First Mr. Lock reduced the quantity of my order (due to short stock). I agreed to a reduced quantity. Then they failed to ship the correct padlocks (keyed alike). One was in a package so old it could have come off the Titanic. Then, when I politely emailed their customer service agent (Wade M) about the problem, he emailed "HELLO" you did not check the keyed alike box (which I clearly did on the first order before they reduced the qty.). I then emailed him to ask if his stock situation had changed and I could order a larger quantity, his nasty reply was "HELLO" use the link (which worked so well before.....). This is a sloppy, poorly run, arrogant company. RUN, DON'T WALK!

04/06/12

Service call sucked!

by Yvonnejh

Had to pay for a service fee of $29 for no work don. I think their fees were too high to have the work done. $139 for opening the door & $79 for the lock changed. So it would have cost me $250 for everything... Ridiculous! Yes, I walked away.

03/29/12

The greatest locksmith service in NYC!

by baderlo

I own a three family home in Queens and since all of my tenants are female decided to install new high security locks.

Mr. Locks' technician, Tom, arrived at 8 a.m. to install 3 Multi-T locks and a four camera security system. This guy worked hard all day, not even stopping for lunch, and would only accept a bottle of cold water from all the drinks I offered him. The job took over 12 hours to complete and when finished worked perfectly. Tom was completely professional with a nice sense of humor and I found him to be knowledgeable technician. He explained how the security system worked, made all the duplicate keys I needed, and finally went on his way around 10p.m.

Two days later I made an error in programming the security cameras, phoned Mr. Locks, and Tom arrived at 9 p.m.to fix my mess and again explained how to operate the system to me.

I would highly recommend Mr. Locks for the services they performed for me.

Lorraine B

01/20/12

AWFUL SERVICE. BE CAREFUL

by citypeeps

I've had continuously bad service from Mr . Locks. They are rude and misquote every project. They continued to send me technicians that actually did not know how to do the job and made the situation worse. They convinced me to install my alarm with them (ADT IS FAR BETTER) and gave me cameras that always have issues. They ruined my intercom and then asked me to pay for a new one...It's a complete scam.

I would NEVER use them again or ever recommend them.

01/18/11

Professionally changed the combination

by Brian253

Locksmith gave me an estimate on safe combination change work which was pretty impressive and sent locksmith that was prompt, arrived very quickly and professionally changed the combination.