Gateway Plumbing & Heating

03/22/11

Best plumber in town

by MkG at Citysearch

These guys are the best. Do any amount of research and you'll see they know what they're doing and what they're talking about. Quality job every time I used them, on time, and always professional and up front with me. Gateway is the best in the city, period. Don't pay less for a job you'll need fixed in a year's time.

03/17/11

Bad Experience

by Andrew90 at Citysearch

I would recommend people to look elsewhere. The work was shoddy and they completely overcharge. They will say one thing and do another. Avoid at all costs.

01/25/11

Best Plumbing & Heating Company in NYC

by JimCB at Citysearch

I own a townhouse in Manhattan and have used various plumbing and heating services over the years.

I tried several companies before Gateway. Most were fine but always lacking in some way or other.

I started using Gateway a few years ago and they are far superior to every other company I have used.

The receptionist is exceedingly polite and friendly.

They arrive quickly and ON SCHEDULE.

I've dealt with several different people at Gateway and ALL of them have been personable, intelligent, attentive, articulate and a pleasure to work with. They have always quickly figured out exactly what needs to be done.

I would give them six stars if I could.

01/07/11

the best in the city

by markhopkins at Citysearch

I've used several different heating service companies over the years for recurring problems with the boiler/heating system in my home in Manhattan. The last time, a friend suggested that I call Gateway. I now have an annual service agreement with them, and have not had any problems with my boiler since. They are friendly, courteous, and come every fall to service my home's heating system before winter hits. I recently also had a plumbing problem, and they were there within an hour to fix it--at my preferred customer rate.

01/05/11

Professional and knowledgeable

by mcl11 at Citysearch

Gateway is a great example of what any service company should strive to be. Besides providing the most professional, knowledgeable plumbing and heating service I have ever experienced, they post articles and videos on forums online that show people how to take better care of their homes and avoid breakdowns.

How many companies do you know that would willingly provide advice to potential future customers at the expense of possibly servicing them in the future? That's customer service!