Knit New York
New York, NY 10003-4202
Phone: (212) 387-0707
User Reviews for Knit New York
09/06/2008 Posted by LMKINGSHOP
I was initially thrilled to find a yarn store only a few blocks from my new apt. I recently moved to NYC for a couple years & was looking forward to making knitty friends in my neighborhood. The first time I walked in I was happy to note that there was lots of space to move around & several tables set up. Everything went downhill from there. The staff scowled at me when I walked in - apparently I was interrupting them. I asked about hours, which was apparently an offensive question; received a curt response & the person's back. Well, we can all have a bad day.... Given how close the store is I decided to give it a 2nd chance. I went in on a Sunday afternoon. There were 3-4 people knitting at individual tables with "DO NOT LOOK AT ME OR TALK TO ME" tatooed on their faces. The staff (2) didn't bother to get up or greet me when I came in or the entire 30 min I was in the store. I looked around & found the selection of fibers & colors to be very limited. Actually, they had far less yarn than I've seen in stores with 1/2 the sq. ft. The prices were shockingly high in my opinion. Their "sale" bin was pathetic. I picked up some stitch markers I needed & went to pay. That was the first time staff acknowledged I existed. They were bland, disinterested, unsmiling. They weren't rude but they certainly didn't make me feel welcome either. I don't plan to ever go back in there. I travel to UWS or Murray Hill to wonderful stores located in those areas rather than this shop in my neighborhood - sad. Unless you have a masochistic streak I'd recommend you skip this place.
Pros: large space, roomy
Cons: non-existent customer service, poor selection, very expensive
07/11/2008 Posted by jabbrooklyn
I've been knitting for awhile and shopped at a number of yarn shops, big and small. I was glad to find Knit NY because it's convenient and accessible. The yarns are really beautiful with a great selection, but really only if you have the pocketbook to support your habit. While I haven't run into problems with staff (mostly), I've found the same label high-end yarns elsewhere for as much as $2 - $3 dollarls cheaper. As for notions, etc., I have been told a few times that the store won't stock certain sizes and kinds of needles (metal?) because "the owner doesn't like them." Bamboo's lovely, except they break when knitting socks. I was also in there once when there was a medical emergency with one of the other customers who had passed out and was lying on the floor (conscious by then) waiting for EMS to arrive. The sales woman was very concerned and trying to help, but in the middle of this scene, the manager wandered in, took a look as she swept by and without even pausing to ask what was happening, went into the back somewhere and didn't come out again until after the EMS had come and the customer was gone. Pretty yarn but don't expect consistent (humane?) customer service?
Pros: pretty yarn
Cons: little concern about customer needs
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