08/21/09

BEST MASSAGE EVER!

by oldplum

Thanks to Lynda, it was my best massage yet! I had the Silk Supreme Massage and it was the most relaxing 90 minutes ever! I had a knot on my back (near spine) for almost a year now and I could not figure out why for the life of me. I told Lynda about it, she found it on my back then worked her magic concentrating on that area and my knot is gone! I will definitely be there for round two :) THUMBS UP!

• Pros: Ambiance, Massage, Staff

03/05/09

Worst Customer Service from the Descendants of Genghis Khan

by jamesyj

My friend, who is Korean, got a facial at this spa. The owners of the establishment are also Korean, and so one would assume they would know how to treat the facial skin of someone that is similar to them. Instead, they messed up her skin with a facial giving her bumps, dryness and causing a massive breakout. When she went in to rectify the situation, the owners tried to make it better but in fact made her skin worse. Two days later, my friend called the spa because the bumps and breakouts were not going down, and the skin specialist that treated her told her to call her if the skin was not healing. When she called, the workers said the owner was not available.

Several minutes later, THE OWNER CALLED AND STARTED ACCUSING MY FRIEND OF TRYING TO OBTAIN FREE SERVICES. More heinous than that, my friend is getting married soon and only came to start getting pre-wedding facials. You would think that this spa would try to maintain a good (?) reputation by a) giving a good product, b) giving decent customer service and c) NOT ACCUSING CUSTOMERS OF BEING THIEVES.

Do yourself a favor and don't go to this place. Their manners are like that of their mongol ancestors (think Genghis Khan).

• Pros: good ambiance
• Cons: CR*P PRODUCT

07/17/07

Great for groups!!!!

by lboudreaux

In my line of work (ad sales), I frequent many spas in New York with clients and I was so pleased with my recent appointments at Silk. My colleague and I took a small group of clients to Silk to treat them and I was blown away at how easy the staff at Silk made it for us. Upon arrival, the friendly staff took over and made sure that we were as comfortable and relaxed as possible. The beautiful locker room and "relaxation area" really made an impression on my clients and the therapist were ?out of this world" as one client put it. We had a caterer deliver a few small treats to enjoy after our service and the staff took care of everything and set up a beautiful display for us while we were in our treatments. It's obvious they've definitely done this before and are very comfortable with accommodating groups. From booking to saying goodbye this was a wonderful experience and I will definitely be back!

• Pros: Helpful and friendly reception, knowlegable and caring therapist, posh environment
• Cons: None